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3,4
7 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Following my negative review about Chicday on Trustpilot, the company did contact me very quickly and organise for a full refund. However, I feel that this is what they should have done in the first place - not wait until they had read some public criticism. Please, Chicday, stop sending replica pointless emails in response to all emails from customers.
DO NOT BUY FROM THIS COMPANYDespite several attempts to customer services (which is the worst) to be sent required code needed from them to return 3 items that are too big they respond with the same email instructions whIch is useless.. They advertise as chicday.co.uk which is misleading as these items come from China. There are no uk contact numbers to speak to anyone and you go round in circles getting nowhere. I ordered goods to value of (£69) which are no good to me. Apart from sizing issues the material is also cheap and not worth what was charged. BEWARE
Risposta di Chicday
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
I had an issue with my order. Contacted customer service and received a refund after a couple of emails.
Risposta di Chicday
Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I loved the blouse I had ordered but unfortunately it was too big, I have now ordered it in a smaller size. No problem with a full refund, very satisfied customer.
Risposta di Chicday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The items I ordered didn't fit. I contacted customer services to arrange a return and they arranged a refund straight away. They also said I could just keep the unwanted items rather than return them. Great customer service, so I've now ordered a larger size and will be happy to order more items from them in the future.
Risposta di Chicday
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Awful experience. Bought a dress after seeing an advert on Facebook.
Dress was terrible quality so I wanted to return. They kept sending me the same email, at least 4 attempts without including any return address information so I’m out of pocket £37.97.
Do not buy from this company.
Risposta di Chicday
"Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team"
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