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Chery Industrial Recensioni 

336
•
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Leggi di più

Valutata 5 stelle su 5

Chery has answered all my questions and been up front with information. Delivery was on time and simple. Just opened the box and peeked in, nothing but rain this week so still in the box. Neighbors... Leggi di più

Valutata 1 stelle su 5

We ordered some hardware to put up gates for our front entryway. When they arrived, the box was totally open. The one top of the one piece the ball on the top was broken off and missing and smashed. T... Leggi di più

Valutata 5 stelle su 5

I haven’t had the chance to assemble yet. I’m very excited. Delivery was perfect, delivered in a metal crate to prevent damaging its contents. I’m hoping to get my containers set where they are need t... Leggi di più

Dettagli dell'azienda

  1. Zona industriale
  2. anche in
  3. Fornitore di bagni chimici

Scritti dall'azienda

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

OUR PROMISE TO YOU

Scritti dall'azienda

Your satisfication is our #1 goal.
Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.

Informazioni di contatto

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3,9

Molto buono

TrustScore 4 su 5

336 recensioni

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3,9

Tutte le recensioni

(336)

261 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

The instructions were the bare minimum…

The instructions were the bare minimum and the parts and part numbers did not match them.

7 aprile 2026
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Risposta di Chery Industrial

We sincerely apologize for the frustration caused by our unclear instructions and mismatched parts & part numbers. This is absolutely not the experience we want you to have. We take full responsibility and will immediately improve our instruction manuals and parts labeling to prevent this from happening again. Thank you for your honest feedback.

Valutata 1 stelle su 5

Took forever to ship

Took forever to ship. Then was shipped the wrong part. Asked to return and get the correct part. I was told to send pics and I would get a label to return the wrong part and they would ship the correct part. I sent the pics the next day. Still waiting on return label and for correct part to ship three days later. With no further response, despite trying to contact them. For a $144 part, this does not make me happy.

3 aprile 2026
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Risposta di Chery Industrial

We sincerely apologize for the long shipping delay, sending you the wrong part, and the unresponsive support you’ve experienced. This is completely unacceptable, and we take full responsibility. We will immediately send your return label and ship the correct part right away. We’re truly sorry for the frustration this has caused you.

Valutata 3 stelle su 5

Incomplete ordering process

I ordered a couple parts, paid for them thru the link/app provided in email, no problem there. however a month after no delivery , I called and found out that the order was placed on hold ? or not completed. the guy ( Steve ) who I had talked to had left the company without completing the order. The girl who I talked to ( Lin ) ? completed the order but her English is lacking and difficult to understand. The part did ship quickly after that. Received it about 1 week. I did receive a useless email stating a update on shipping that contained no info ? The parts that I got worked fine though. The plow part that I had to replaced is cheap China steel and had easily tore when I had a hard hit on immovable object that I hit with plow, My fault.

3 aprile 2026
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Risposta di Chery Industrial

We sincerely apologize for the frustrating experience you had with your order. We’re very sorry about the delayed processing due to staff changes, the communication difficulties, and the unhelpful shipping update you received—this falls far short of our service standard, and we take full responsibility.
We’re glad the parts ultimately arrived quickly and functioned properly, and we appreciate your honesty regarding the plow part. Your feedback helps us improve our order management and team communication. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

Valutata 4 stelle su 5

I am at bit concerned..

I am at bit concerned... the one box was delivered and hour ago and it shows a dent in the box. We have not opened it yet, will let you know if there is damage to the contents.

3 aprile 2026
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Risposta di Chery Industrial

Thank you for letting us know about the dented box.
We’re sorry to hear the package arrived with damage and appreciate you checking the contents for us.
Please feel free to reach out anytime if the items inside are affected — we’ll be happy to assist you right away.

Valutata 5 stelle su 5

Great product

Great product! The canopy is in place and just what we need. The delivery was fast, instructions good and everything we needed to get it installed.

20 marzo 2026
Valutata 5 stelle su 5

Got a GREAT DEAL on a shipping container cover!

Got a GREAT DEAL on a shipping container cover that is super quality material! Chery Industrial had EXCELLENT Communication! David was always there for me and even helped me change delivery addresses so I could handle large delivery easier! I'm looking forward to working with them again soon!

27 marzo 2026
Valutata 4 stelle su 5

Poorly positioned loads

Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also not placed on dunnage, so we couldn’t access them from the side. I told the logistics person how to load them prior to shipping and no instructions were followed.

24 marzo 2026
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Risposta di Chery Industrial

We sincerely apologize for the major loading issues with both shipments.
We’re very sorry our team failed to follow your clear loading instructions, leaving fork pockets inaccessible and making the units extremely difficult to unload. This is completely unacceptable and falls well short of our standards.
We’ve shared your feedback directly with our logistics and shipping teams to ensure this never happens again.

Valutata 5 stelle su 5

Container Cover

The personal experience was great from start to finish. I was blown away how quickly this item shipped and how fast we got it after we ordered it. We definitely will use Cherry industries again. You guys are top-notch.

23 marzo 2026
Valutata 4 stelle su 5

Almost Perfect

Everything was pretty well done. Simple to put together. A couple of parts did not align so well and need a persuasion tool to help it fit together.
I would check check some of the pins to make sure they allow for the pins to properly go through.

17 marzo 2026
Valutata 3 stelle su 5

Poor customer service

I got conflicting info from agents on my shipping. Emails to customer service were never answered. Customer service was not helpful on product questions. No assembly instructions were provided in the crate. I had to look them up online and even then the assembly was difficult. Owner's manual didn't tell what oil to use or how much to add. No mention of the 2 zerk fittings either. The products seem to be of good quality, but I haven't tested the chipper. I need a high altitude kit. Customer service couldn't answer any questions about the high altitude kit.

16 marzo 2026

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