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Chery Industrial Recensioni 

336
•
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Leggi di più

Valutata 5 stelle su 5

Chery has answered all my questions and been up front with information. Delivery was on time and simple. Just opened the box and peeked in, nothing but rain this week so still in the box. Neighbors... Leggi di più

Valutata 1 stelle su 5

We ordered some hardware to put up gates for our front entryway. When they arrived, the box was totally open. The one top of the one piece the ball on the top was broken off and missing and smashed. T... Leggi di più

Valutata 5 stelle su 5

I haven’t had the chance to assemble yet. I’m very excited. Delivery was perfect, delivered in a metal crate to prevent damaging its contents. I’m hoping to get my containers set where they are need t... Leggi di più

Dettagli dell'azienda

  1. Zona industriale
  2. anche in
  3. Fornitore di bagni chimici

Scritti dall'azienda

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

OUR PROMISE TO YOU

Scritti dall'azienda

Your satisfication is our #1 goal.
Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.

Informazioni di contatto

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3,9

Molto buono

TrustScore 4 su 5

336 recensioni

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3,9

Tutte le recensioni

(336)

261 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I had ordered a 25x33 carport garage…

I had ordered a 25x33 carport garage last year in June from a third party vendor. I received it in the fall. Which put a damper on getting it up that summer. Temperatures were already dipping into freezing temperatures, so the cement slab could not be poured until spring of this year 2026. In May of 2026 the slab was poured I waited the 28 days to begin construction. I found I was missing a few pieces. (So regardless when it's received and going to be constructed it's best do a complete inventory). I went back to the third party vender which I purchased the garage from I got a couple of the pieces I needed. I tried to get the rest of the pieces. I needed however they gave me the runaround for almost 2 Months! then I was told the year was up there is nothing they could do. I contacted the manufacturer "Chery Industrial" They came to my rescue and ensured I received the parts I needed to complete the garage. I wish I would have went straight to them instead of the third party vendor. So I give them a five-star on service and back in their product. On instructions that came with the product I would give it three it's hard to figure out I would pay very close attention to the pictures and the location of the dots which represent holes where bolts can go. Note that some of the pieces will require switching like the corner pieces in the beginning on the base. They use decimals for the inches it looks like it's the engineering scale so the inches divided into 10 spaces which is a little different than the 16 that were used to, so that gets a little tricky to get the exact measurements you can always Google it. Or just measure the post that are parallel or adjacent to the one you need to have at that measurement. I hope some of these suggestions we'll make putting it up a little easier for you. I struggled with some of the stuff and had to figure it out cost me a bit of time till I got it right. This is the first pre-constructed building I've ever put together I'm finding it a little challenging and rewarding. I'm looking forward to having a completing and being able to use the building I just wish the weather would hold that long enough for me to do it LOL. Thank you Chery Industrial. PS you can save a awful lot by going directly to the manufacturer for the product.

4 agosto 2026
Valutata 5 stelle su 5

Good experience!

The communication was good, the price was good too. The product was out of stock when I ordered it but they explained it all. It showed up via FedEx freight. Simple.

30 luglio 2026
Valutata 1 stelle su 5

Overpriced and Wrong Fit

The shipment took too long and the price for a simple rubber gasket ($102) is usury not to mention it does not fit the application it is meant for so we will return it.

6 agosto 2026
Valutata 1 stelle su 5

Chery uses a garbage delivery service…

Chery uses a garbage delivery service OnTrac, absolute worst company ever. 11 days and counting for a 3 day service. They have zero customer service either. Beware !!

5 agosto 2026
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Risposta di Chery Industrial

We are truly sorry we let you down with OnTrac’s awful service. Waiting 11-day delivery with zero effective support is a terrible experience, and we sincerely apologize for this hassle caused to you. We'll follow up your order with the carrier. We always provide service for our customer. Feel free to contact service@cheryindustrial.com when you have any problem.

Valutata 5 stelle su 5

Quick and easy

The process from start to finish in purchasing my items was simple and flawless ✨️ its always a pleasure to speak with everyone from chery industry

3 agosto 2026
Valutata 4 stelle su 5

Our package was missing a part and you…

Our package was missing a part and you guys sent a replacement. Replacement part took longer than expected to get resolved but was resolved.

2 luglio 2026
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Risposta di Chery Industrial

Thank you for your honest feedback. We sincerely apologize that it took longer than anticipated to arrange your replacement part after the item was missing from your package. We are glad the issue has finally been resolved for you. Your experience has been noted, and we will optimize our internal processes to shorten the handling time for similar cases moving forward. Please feel free to reach out if you need further assistance.

Valutata 4 stelle su 5

assembly instructions were poor are missing altogether

the product appears to be very good shipping very good the only issue was the installation or assembly instructions were extremely poor, lacking information and in the case of my particular purchase the 2nd piece of the product had no installation instructions at all and I had to reach out to you guys to get copies

24 luglio 2026
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Risposta di Chery Industrial

We appreciate your feedback and are glad the product and shipping met your expectations.
We sincerely apologize for the incomplete, poor assembly instructions, and for shipping the second unit without any manual. We know this created extra trouble for you.
We are updating our assembly guides and improving our pre-shipment checks to avoid this issue for future orders.

Valutata 1 stelle su 5

The gate was beat to hell and had been…

The gate was beat to hell and had been spray painted over in those areas with high gloss black spray paint. They let the haulers strap the gates down by the outside corners where the gates meet and it pulled the hinges in and bent them together by the time they got here. The gates now close in a wedge shape with the top corners touching and a 2”gap at the bottom. My husband had to remove the gates and use a grinder to get the hinges to work. We then had to unbolt the bottom bolts and add washers to shim the gates up and get them to open somewhat in line but they still have a larger gap at the bottom than the top. The gates were also installed backwards so we had to turn them around and now they are not in line with the posts. I would recommend purchasing from Aleko instead. Their gates are much better quality.

24 luglio 2026
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Risposta di Chery Industrial

Thank you sincerely for taking the time to leave such detailed feedback. We are truly sorry that the gate arrived damaged and forced you and your husband to spend so much extra time repairing and adjusting it. It’s never our expectation that customers need to perform extensive modifications after receiving products.
We have noted the issue regarding improper strapping by the haulers during transit. We will strengthen our shipping requirements with carriers immediately to avoid similar hinge damage for future shipments.
We hope to have an opportunity to make this right for you. Please contact our after-service team with your order number so we can discuss a suitable resolution. Sorry again for your bad experience.

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