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4,0
14 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I am extremely disappointed with purchase. I waited almost two weeks for delivery and paid £30 for an item that is nothing like what was advertised.
The material is awful – it feels cheap and completely synthetic. The photos on the website are very misleading and do not reflect the actual product at all. I expected much better quality for the price I paid. I would not recommend buying from this company. A complete waste of money.
The T shirts are simple but comfortable. They feel like proper wardrobe staples rather than cheap throwaway items.
I chose a simple top and jewellery to refresh my wardrobe without spending too much. The quality felt fair for the price and everything looked neat on arrival.
I had a good experience from browsing to delivery. The website was easy, payment felt secure and the clothes arrived exactly as described. The free shipping also made the order feel like better value. I liked how smooth everything was.
I ordered from the spring edit and really liked the selection. The dress felt fresh and the fabric sat nicely. The checkout process was straightforward from start to finish. I also liked that the sale details were easy to understand.
I was buying those Preparation H wipes in bulk off amazon like it was a normal household item lol. It was not a normal household item. Anyway. Venalys changed that.
Do not order from this company. Take your money but don’t send the goods. Didn’t reply to my emails until it got more legal. My bank is now chasing for a refund. Complete scam website
Risposta di Charlesmith
We’re very sorry to hear that your order has not arrived, and we completely understand how frustrating and concerning this situation must be.
This appears to have been an unexpected logistical issue, as this is not the experience we want any of our customers to have. We would also like to assure you that we have a dedicated customer support team in place to answer emails, investigate delivery problems and resolve any issues as quickly as possible.
We sincerely apologise if your previous messages were not handled as promptly as they should have been. Please send us another email at support@charlesmith.com with your full name and order number. Once we receive your message, we will investigate the shipment as a priority and work with you to find a suitable solution as soon as possible.
We take this matter seriously and would appreciate the opportunity to resolve it for you.
I found my new fit for the summer days, and it keeps amazing me how stunning this looks on me. Definitely worth it!
Unfortunately received the wrong item, after contacting them without hesitation they send me the right one and i honestly love their service!
I appreciate how accurate the size guide is. Ordered my usual size and didn’t have to deal with returns or exchanges.
I grabbed the square neck velvet jumpsuit for a dinner and I’m lowkey impressed. The velvet feels soft and rich and the flared trousers make my legs look longer which I’m not mad about.
The mini dress with star details has such a flattering cut. It cinches at the waist just right and feels comfortable enough to wear for hours.
That corset maxi dress with high slit just flows beautifully when you walk. It’s simple but still makes a statement.
Checkout was smooth, payment felt secure and the whole process was easier then expected. Cute styles, good quality and a stress free shopping experience.
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