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Had a few hiccups with a maintenance request in Wollongong but they sorted it out eventually The low weekly fee is the main draw for me and the service level is fine for that price. I like having everything in one portal instead of messy emails.

I have a rental in Melbourne and wanted a manager who would keep communication simple. So far that has been the case. I get updates about the tenant and maintenance without needing to send three emails asking what happened.

The inspection photos are also useful. I can see how the property is going while leaving the routine management to them.

I was unsure about changing property managers because moving everything across sounded like a headache. It ended up being much more straightforward than I expected.
Since then they have stayed in touch about inspections and tenant matters. Replies are sensible and I don't get buried in unnecessary messages. My property still feels like mine but I am not dealing with every small issue myself.

I have been using Certainty Property for my investment place and the regular communication has been the part I value most. I know when an inspection has happened and I get information when repairs need attention.

Their fixed fee is also easier for me to budget around compared with different charges appearing through the year. FYI I still check everything myself from time to time 😄 but there has been much less for me to chase.

The biggest thing for me has been the communication. Whenever there's a maintenance request, they explain what needs to be done and keep me updated on the progress. I never feel like I'm left wondering whether something has been dealt with. Rent and inspection information is also easy enough to check through the portal, which saves me a fair bit of back-and-forth as a property owner. Overall I've found the process straightforward and appreciate being kept informed.

I don't recommend Certainty Property to any investors or renters. This is a Bangladesh company operate only over the Internet.

I had an absolutely horrible experience with Certainty Property from start to finish and would not recommend them to anyone, tenant or landlord.

From the beginning, there were huge red flags. Once we were accepted for our property certainty requested a holding bond, in which we agreed and once sent we discussed our move in date, Although days go by and we still didn't receive a lease to sign or any correspondence from our agent, our agent went MIA days, ignoring emails and phone calls.
A day after our discussed move in date we were fed up, We showed up to the office as it was our only way to get in contact with the agency and finally received the lease and keys.

Throughout our one year tenancy, communication issues persisted. Emails went unanswered, phone calls went straight to voicemail, and we had multiple property managers but were never notified about the frequent change. We experienced several issues throughout this one year timeframe that could be considered breaches of contract under the Residential Tenancies Act, including but not limited to:

- Demanding additional rent beyond the agreed-upon amount
- Failing to negotiate entry times
- Failing to provide adequate notice for inspections
- Failing to notify us of property manager changes
- Failing to supply an exit condition report to this day despite multiple requests
- Failing to return our bond within the necessary timeframe
- Making fraudulent requests for money, including an invoice dated August 2022 (3 years before our move-out date and 2 years before we lived in the house)

We disputed the charges against our bond in magistrates court and won. I strongly advise others who are currently dealing with certainty property to document everything. Terrible experience.
If I could give a negative star review I would

(Although certainty has replied to this saying we were evicted due to unpaid rent which is false and defamatory considering we were not late on a single payment, we luckily were not evicted, we decided to end our tenancy due to terrible management and were able to find residents elsewhere with a fantastic agency that we have been with since leaving certainty)

1 star because I can’t give a zero. Completely incompetent property management company. Our tenant complained 18 months ago that the dishwasher was broken, despite numerous emails and attempted phone calls the dishwasher is still unfixed. No longer covered by warrant so I asked for Certainty to pay the cost due to them not fixing whilst under warranty even though they were aware of it. Certainty declined to do this however offered to waive some fees for lease renegotiation. Lo and behold the following week charge us for the fees that promised to waive.
They have paid invoices twice, leaving us with the out rental income for a period, refusing the reimburse this cost to us. They then stated we needed to arrange gas, electric and smoke alarm checks as they were “overdue”. I authorised this then realised that they had charged us for the same checks only three months previously.
They take no responsibility for their mistakes and take no action to rectify problems. Avoid this company at all costs.

⭐️⭐️⭐️⭐️⭐️ Puppy Haven Review

We got our Dachshund puppy from Puppy Haven, and we are completely in love! From the moment we brought him home, he’s been such a happy, healthy, and loving little guy. You can tell he came from people who truly care about their puppies.

The team at Puppy Haven was so kind and helpful the whole way through — they answered all our questions and made the process really easy. It’s clear they put a lot of effort into raising well-socialized, well-cared-for pups.

Our little Dachshund has brought so much joy into our home, and we’re so grateful to Puppy Haven for helping us find him. Highly recommend them to anyone looking for a new furry family member! ❤️🐾

The worst company ever. Do not trust these people, they will take your money and will not give you the service. Will take weeks to get back to you and then will threaten you if you post negative reviews about them. DO NOT ENGAGE! Disclaimer: my experience was older than 12 months, but the date option only give me a year option.

If there was a negative score I would give it. These guys are unprofessional, they chose when they want to respond, they are unethical. They didn't even lodge my tenants bond and kept it in their trust account!!! And then told me I had to go to VCAT to get it and this was only discovered when the new agency was looking at the transfer of the bond! The tenants left due to not having hot water for weeks during winter with 2 young kids. They are belligerent, will not accept any responsibility and will deflect the blame onto you for miscommunication. How do you miscommunicated to the landlord that they have not received rent for months. And the rental guarantee is not worth the paper it's on as they procrastinate and shirt around the issues and find a loophole so as not to pay. Given the turnaround of staff and some ex staff who have told me to get out while I can, is testament to their culture or lack of it.

You end up doing all the work and pay them just so they can hold you money! There is no discipline in the structure and processes. If you look at the app they give you, everything is on progress for all maintenance work even though it is a year old and routine inspections are all overdue! You will regret using them. I have only written a review after reading all these on product review and here and i wouldn't wish for anyone else to go through this stress!

If you want to save yourself a level of anxiety both mentally and financially I would recommend you go to a more prominent and professional real estate agency who have the interest of both landlord and tenant as their mantra.

Certainty property, more like certainty that NOTHING will get done. We dealt with Certainty property WA. As a landlord, we've had reported maintenance issues that were not attended to for months on end and when you contact them, radio silence. Our tenants have been living without a window in the bathroom for FOUR months and no one in the agency sourced a quote until we said we are leaving and the quote they did get was double what our new agencys contractor quoted. They were also direct debiting the wrong amount for rent and it wasnt until I noticed a few weeks later that they then took a month to fix. They claim that property management is easy and should be fixed priced but all they do is collect rent (but cant even do that correctly) and if you want anything more done, you will not hear from them. Just AVOID at all costs, its not worth the headache and unhappy tenants.

I have been with Certainty Property for just over 2.5 years. For about 2 years, the comms has been atrocious and below minimum standards for any company.

However, within the last 5 months, I have been dealing with Nishrat Bano - Assistant property Manager. My dealings with her has been top notch. She showed empathy where due and was beyond reproach.