Centric Fiber Recensioni 323

Ms. Shanice AWESOME!!! OFF THE CHAIN AWESOME!! To the moon and back. I am not easy to work with but she made it so easy for me to get my tv connected to the WIFI I was losing hope but she turned that feeling around and now I am enjoying my tv. Thank you Centric for employing Shanice to be there to help someone like me, Brenda Ford

Makenzie was absolutely amazing at providing detailed info I was requesting and even provided suggestions that I greatly appreciate, I will be contacting centric fiber on Monday to get service back

My experience with this company was very professional, kind, and patient. My bill was due and there was complications. I communicate with the company as I worked to get the issue resolved. They was very helpful and assured me they were willing to work with me. I appreciate them for the great customer service that was extended.

Makenzie was extremely helpful and efficient. She had my internet fixed within a day. She called multiple times for a follow-up and to check if everything was ok.

Very informative and concise. Great customer experience.

Jonathan was very helpful, friendly, knowledgeable, and had answers for all of my questions! Answered even late at night, would recommend using him to friends!

The rep was respectful, and very helpful.

My experience was outstanding! Michael was awesome. He was quick, knowledgeable, very nice and offered a great special. He is an asset to your company for sure.

Due to the holidays, our appointment to hookup internet was pushed out. Jonathan made it happen to pull up our appointment and keep it on schedule!

Great communication. Miss Makenzie took care of everything that I was asking for and stayed on top of everything.

Thank you

Do NOT use Centric Fiber. Service is not reliable. Customer service doesn't answer their phones. You can select to receive a callback but you will not receive one. Service goes out every/every other month. Speeds never close to purchased amount.

Horrible Horrible service! We have an outage at least once a week for hours! I work from home 3 out of 5 days a week and if I didn't have Hotspot from tmobile I wouldn't be able to earn a living!! Also our streaming of simple apps sucks! It's pixilated. It's the only thing offered in my new home community but will switch back to spectrum as soon as I can!!!!!

The tech was very helpful in getting my internet back up and running!

Mr. Rozier was very knowledgeable and helpful over the phone when I inquired about setting up my home with centric fiber. He was readily available to answer my questions and help me with setup over the phone.

Awesome person he makes moving to Texas much more exciting

Jonathan was great to work with. He supplied me with back up emails for my further review of various plans to consider. Once I picked a plan, he set it efficiently and answered all of my questions.

WORST INTERNET SERVICE ‼️

Please save your time and don’t bother getting it. After 12am service will go out everyday.

Really way too many outages, not sure if I should switch

DO NOT WORK WITH THEM! worst internet service i have ever had. not only are they expensive compared to other providers, they are incredibly unreliable. we've had them for 18 months and the service goes out unexpectedly 1-2 times a month for anywhere between 5-24 hours at a time. they also have "scheduled outages" around twice a week and we aren't notified until day of. they never give an estimated fix time and every time I have called to report an outage, they claim to be unaware of it. all of the service interruptions I have experienced with them has also impacted our entire neighborhood (around 500 homes). RUN AWAY!!!!

We have never had a more unreliable internet service. Been using them for more than 2 years, and the Internet goes out at least 2-3 times per week and is down for hours at a time. When the outage is reported, there is never an ETA available. The customer service people are nice, but I’d prefer to have the service that I pay for (never mind the price recently went up $5/month recently) rather than wasting my time that I should be working talking to Centric customer service. If there were other options available to me, I’d switch without batting an eye!