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Valutata 1 stelle su 5

Placed my order on 31st March, confirmation stated delivery would be in 4-5 weeks. Almost 6.5 weeks post ordering and still no signs. Emailed Cavasa on 9th May, no reply. Messaged on Fac... Leggi di più

Valutata 1 stelle su 5

I placed an order on 22nd February as a birthday present for a friend and was promised a 4-5 week delivery. I heard nothing after this, with 4 weeks passing. I have since messaged 4 time... Leggi di più

Valutata 5 stelle su 5

Communication overall was excellent when ordering and enquiring about lead times and Q&A - I really got the feeling they are legit and was not disappointed with the quality when the gear arrived. I wo... Leggi di più

Valutata 5 stelle su 5

Ordered two Galway jumpers at end of January. Was unsure on sizing so ordered two sizes (M and L). At the outset when ordering, the communication was clear that there was a lead time of abou... Leggi di più


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

78 recensioni

5 stelle
4 stelle
3 stelle
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Ha risposto al 68% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

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Valutata 1 stelle su 5

Horrific service, poor communication and HUGE delay - 3 month delivery time.

I placed an order on 22nd February as a birthday present for a friend and was promised a 4-5 week delivery.
I heard nothing after this, with 4 weeks passing. I have since messaged 4 times.

The first time, I was told there were ‘customs delays’ and that it would be with me within a week. It did not arrive.

I was then told, following another message, that there were manufacturing delays and it would be finished within 48 hours then delivered. It was not.

After another message, I was told that they had now started production and would be finished in the coming days then delivered. It was not.

My final 3 messages were ignored (in which I requested a refund be issued) and the item only arrived with me today, 21st May, a whole three months after I ordered.

In the middle of all this, I received an email offering 50% off my next order which I could only interpret as a joke - a refund of 50% would have been more reasonable.

An absolute disgrace, and I would not recommend at all. Very disappointed with this company.

21 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Placed order, not received item

Placed my order on 31st March, confirmation stated delivery would be in 4-5 weeks. Almost 6.5 weeks post ordering and still no signs.

Emailed Cavasa on 9th May, no reply.

Messaged on Facebook 12th May asking for an update, received this reply:

Pretty sure Talgarth Town is ready this week... We will put. A Chase on it

My reply was requesting a refund on postage due to them not adhering to their stated 4-5 week period - this was ignored.

I messaged again asking for an update on 14th May - ignored no reply.

I messaged again on 15th May (today) - ignored once again.

31 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Avoid

3 months for the order to arrive and the quality is really poor. Ignore the deluge of (clearly fake) 5 star reviews Avoid.

29 aprile 2026
Non scritta su invito
Logo di Cavasa

Risposta di Cavasa

Hi there Colin.

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We’ve looked into this but haven’t been able to match your review with any recent orders under the name provided. As a small business, we’ve only processed a very limited number of orders, so we’d really like to understand what may have happened here, please drop us an email info@cavasa.com

All customers are entitled to a refund or exchange at any time.

We also take the authenticity of reviews seriously and are committed to honest feedback from real customers.

We hope to resolve this for you as quickly as possible.

Valutata 5 stelle su 5

Happy Purchaser

Ordered two Galway jumpers at end of January. Was unsure on sizing so ordered two sizes (M and L). At the outset when ordering, the communication was clear that there was a lead time of about two months for delivery(thereby taking it up to end March by the time I would receive my tops).

At end March / early April, I got clear email communication from Cavasa stating that delivery times were going to be further delayed by 3 / 4 weeks due to supply chain issues. I was also separately in contact with a very responsive fella called Callain who provided reassurance.

The tops arrived last week and the quality surpassed my expectations. Due to the standard of the tops, instead of returning the size that fits least best and seeking a refund, I've asked to swap with another of the larger size that fits.

In summary, yes lead times aren't great but they are upfront about that so a buyer can have no complaints on that front.

I would recommend buying from this seller.

27 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Quality & Communication Excellent

Communication overall was excellent when ordering and enquiring about lead times and Q&A - I really got the feeling they are legit and was not disappointed with the quality when the gear arrived. I would advise people to size up as they are a little on the neat side but I also put on a few KG since choosing my size so its a little on me also. Size exchange has been offered. One thing really stands out and thats the quality its far better than I expected. I would recommend buying from this seller.

24 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent product

Jersey arrived in the specified time frame, product is very good quality for the price . Great design. Customer service on updates was instant, can’t fault them.

24 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Ordered two retro tops in December with…

Ordered two retro tops in December with a delivery time 5-7 weeks. Contacted Cavasa at the end of January for an update to be told all products over the festive period didn’t commence until mid January due to festive period and would be expecting these tops in three weeks. Fair enough. Contacted again end of February and they said we are expecting them in 10 days. To cut a long story short I have had no communication at all unless it has been myself contacting them and every time I do it’s always we are expecting them in ten days. We are now nearly in May and I still don’t have any of these items. Contacted today and asked for a refund. I get that these things take time to make but cmon nearly four months!!!! They don’t even contact you to let you know there have been a delay or issues.

26 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

2 month wait and terrible quality

Ordered a hoodie on 20 Feb, was told there would be a 4-5 week wait. Over 8 weeks later and still had heard nothing so sent an email. Finally received the hoodie today (24 April) and it is terrible quality. Very disappointed

24 aprile 2026
Non scritta su invito
Logo di Cavasa

Risposta di Cavasa

We’re really sorry to hear about your experience — this isn’t the standard we aim to deliver.

As noted at the time of your order, this was a pre-order item with an estimated 4–5 week lead time. Unfortunately, there were delays in production which extended beyond that window, and we appreciate your patience while waiting. That said, we understand how frustrating the lack of updates would have been, and we’re reviewing this to improve our communication going forward.

In terms of the product itself, the hoodie is made from a lightweight polyester fleece designed for performance rather than a traditional heavy cotton feel. We recognise this may not have matched your expectations based on the imagery, and we’re taking that feedback on board.

We’ve already been in touch to offer a return and full refund, and that option remains open to you. We’d really like the opportunity to put this right.

Please feel free to reach out to us directly so we can resolve this as quickly as possible.

Valutata 5 stelle su 5

Sam Fender Sweatshirt

Ordered the sweatshirt for our son for Christmas I had waited quite a while after I first saw it and really should have ordered it earlier,but I received feedback to say it would be delivered in time,and true to their word it was, he loves it n very rarely see him without it now! Definitely recommend 👍🏻

25 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Good service

I have placed 2 seperate orders with cavasa one for a mid layer and the other a polo shirt, both with our local Celtic supporters crest, Both were good quality, 1st order came on time but the 2nd took a long time due to some material sourcing issues, by way of an apology they sent me a club tracksuit pants as a free gift, which I appreciated.

14 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great buyer experience

Have only placed my order with the lads from Cavasa but looking forward to receiving my order. Very fast responses and quick to help out with any queries

1 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great quality and really comfortable

Great quality and really comfortable to wear. The fit is spot on, and the material feels durable but breathable. Stylish designs that work just as well for training as they do for casual wear. Definitely a brand I’d recommend to any sports fan.

15 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

I haven’t received my full order

I haven’t received my full order. I paid for a bundle and the drawstring bag was not included in my order. I paid extra for it to be personalised also.

27 febbraio 2026
Logo di Cavasa

Risposta di Cavasa

Hi there,

Thank you for your review, and I’m really sorry for the confusion regarding your order.

Your personalised drawstring bag is being sent out separately from the rest of your bundle. As it required customisation, it is dispatched independently to ensure the personalisation is completed to the highest standard.

Please rest assured that it is on its way to you. If you haven’t received dispatch confirmation or would like tracking details, please feel free to contact our customer support team and we’ll be happy to assist further.

Thank you for your patience and understanding.

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