Catalystservicesuk Recensioni 

199
TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellence both in customer liaison and service. Ours was a complex job of rerouting our water supply. Catalyst engineers, Callum,Jason and Brad were totally professional, working hard to find the be... Leggi di più

Valutata 5 stelle su 5

We'd like to give a 5 Star review and recommend Catalyst Claims. Alex dealt with our claim through Policy Expert/Trinity after a fault was found with our sewage tank. He kept us informed regularly... Leggi di più

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Valutata 5 stelle su 5

Very quick and efficient service and the 2 workmen were exemplary. They completed the repair to my water pipe professionally and cleaned up the mess after digging nearly 1 metre into the ground in 34... Leggi di più

Valutata 5 stelle su 5

Ive been dealing with several people customer service and claims in connection a drain job and having accepted the quote it appeared the invoice could only be settled by bank transfer. I made a reques... Leggi di più

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Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

199 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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4,6

Tutte le recensioni

(199)

28 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

The two workers came out to our house…

The two workers came out to our house and unblocked the toilet within an half an hour and checked the sewer drain and checked everything was clear.

26 settembre 2022
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Risposta di Catalystservicesuk

Hi Malcolm, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

i contacted my insurance company about…

i contacted my insurance company about a blocked drain in my house. they contacted catalyst who then contacted me at 12 o clock. the gentleman from the drain company arrived at 2pm and had the block cleared by 3 pm. the engineer who arrived was brilliant. he was very pleasant and cleared up after him once the job was complete. all in all a very organised and efficient service. thank you catalyst.

20 settembre 2022
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Risposta di Catalystservicesuk

Hi Mr Glendinning, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Excellent workers and office staff

The workers sent to do the repairs to our drains were fantastic James and Tom worked extremely hard with minimal mess they were from Kent drains sent by Catalyst.Catalyst were quick and efficient and were excellent from start to finish.

29 luglio 2022
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Risposta di Catalystservicesuk

Hi Mik, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Water leak ŕepair

Preliminary investigation revealed awaterleak between our two properties. Catalyst services dealt with a complex problem both professionally and with consideration. A very good service in my opinion

7 giugno 2022
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Risposta di Catalystservicesuk

Hi Mr Cox, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Water leak under my conservatory …

I had a very problematic water leak under my conservatory and as I live in a row of 5 houses had to involve the next door neighbours so the problem could be fixed. My main engineer was called Chris and he couldn’t have been nicer, he knew what he was talking about and he was very understanding about the problems I was having and one night stayed working until 8pm. When the job was completed successfully he put the paths back to the original position and you would never know that there was any digging being done. Amminoor in the office was a star and went out of his way to sort out the problem I was having with one of my neighbours. I can’t recommend this team highly enough and would have no hesitation in recommending this company to anyone in the same situation I was in.

1 giugno 2022
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Risposta di Catalystservicesuk

Hi Mrs Burton, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Culvert clearance

There was a problem with a blockage in a culvert under. The team worked very hard to clear the blockage once it was identified. They had to work in not ideal conditions as there was water involved and a lot of manhandling of large stones to remove out of the culvert Up steep steps

18 maggio 2022
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Risposta di Catalystservicesuk

Hi Sandra, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Repairs to a leaking water supply pipe

My wife and I were very pleased with your recent repair to a leaking underground water supply pipe. We were particularly impressed with the efficiency and expertise of your engineers, who dealt with repair with the minimum of disruption. We were also pleased with your advice and explanation of the requirements, and especially the completion of the work within the original estimated cost.

We would certainly be happy to recommend your services to any other potential customers.

4 aprile 2022
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Risposta di Catalystservicesuk

Hi David, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Good service from Ian and Loyd

Good service from Ian and Loyd - pleasant to deal with

4 aprile 2022
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Risposta di Catalystservicesuk

Hi Joe, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Fantastic company

Fantastic company - did a great job

27 marzo 2022
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Risposta di Catalystservicesuk

Hi Pamela, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Professional service provided

Our front drain was blocked and unfortunately our insurance didn't cover it. Went with Catalyst for the fix and it was the best price I could find, the engineers were professional and friendly and our job contact Aminoor was so helpful and courteous throughout the whole process.

15 febbraio 2022
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Risposta di Catalystservicesuk

Hi Mr Choi, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

First class professional service

I discovered my drains were blocked because of the comprehensive incursion of roots into the pipes. Catalyst dealt with my difficulties at once, employing an excellent and knowledgeable contractor, equipped with the latest technology. I have been shown courtesy, a genuine interest in the difficulties I have experienced and a follow-up call to ensure I was satisfied with the works carried out. I was able to call Catalyst during the process and they efficiently dealt with my questions. These are first class people; I would be delighted to recommend them without hesitation.

8 febbraio 2022
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Risposta di Catalystservicesuk

Hi Mr Moffat, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

Fantastic job and very professional

Fantastic job and very professional. You would not even know they had been at my property.

4 febbraio 2022
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Risposta di Catalystservicesuk

Hi Mr Roy, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

The service we received was absolutely…

The service we received was absolutely fantastic. It is quite stressful when you have a water leak, and catalyst coordinated a great team of engineers to fix it for us - which they did!

31 gennaio 2022
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Risposta di Catalystservicesuk

Hi Oliver, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

A 5 Star Review for Catalyst!

We'd like to give a 5 Star review and recommend Catalyst Claims. Alex dealt with our claim through Policy Expert/Trinity after a fault was found with our sewage tank. He kept us informed regularly via text and phone calls and followed up after the assessor had viewed the problem and after work had been completed by the contractor to make sure we were satisfied with the work carried out. A positive experience thanks to the team at Catalyst.

14 dicembre 2021
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Risposta di Catalystservicesuk

Hi Mrs Gadd, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

I'm giving a 5 star review for…

I'm giving a 5 star review for Catalyst, they have been very prompt with sending people out to fix my collapsed drains. Always kept me informed and alway called me after engineers had been out to check I was happy with the service. Thank you

25 ottobre 2021
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Risposta di Catalystservicesuk

Hi Sally, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 5 stelle su 5

So grateful my water pipe leak was stopped before Christmas

I am giving a 5 star review here, for the way Catalyst, along with Davies Group and Cascadia Water, dealt with my water main leak.

The incident was discovered in late November and all these companies worked hard to make sure it was fixed by Christmas.

(I had been very worried about the water loss and whether I would have to shut the water off and not have any heating over Christmas and New Year).

Aminoor Rahman was very good at following things up for me, too.

Thanks to everyone concerned with this.

24 aprile 2021
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Risposta di Catalystservicesuk

Hi Anrusind, we appreciate you taking the time to review our services. We are glad you were impressed with the service. Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars

Valutata 1 stelle su 5

Abysmal non existent communication

I have been waiting since January for the quote for requested work.
I was assured, by email, it was all in hand when I asked about the delay.
Not a word since 22 January.
Work now being carried out by another company.

23 marzo 2021
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Risposta di Catalystservicesuk

Hi Ms Taylor, we appreciate you taking the time to review our services, we are of course disappointed that you are unhappy and are unable to recommend us. We pride ourselves on the service we offer and value feedback. Our Managing Director has reviewed the claim and circumstances which led to your dissatisfaction and has tried to call you to discuss the matter. We are sorry this led to a bad experience. Should you wish to discuss further please email brad.jackson@catalystclaims.com

Valutata 1 stelle su 5

Unfair treatment of customers. Dear Mr Ballard,

Dear Mr Ballard,
I would ask that you personally take heed of the attached ruling by the FOS. You behaviour in this matter has been deplorable. Your now discredited “report” and repudiation have caused our customers much distress over the past 2½ years over points you have, thus far, ignored. In these circumstances we will be making a formal complaint about your inability to treat customers fairly directly to the FCA & to Adam Powell & David Prior both senior management of Q metrics. In all of my experience dealing with your business you have never treated anyone fairly and I have saved many, many of bogus and misleading situations where Policy experts, Trinity Claims and Catalyst claims appear to be defrauding customers of legitimate claims or restricting the settlement figures by means not compatible with the symbols below

Needless to say you meet none of the criteria much lauded on Qmetric’s web site below.

18 dicembre 2020
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