Outstanding quality, amazing presentation. The customer service is quick, effective and solved my query immediately. I spoke with Charizza who was knowledgeable and polite, my query was answered with... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The worst and I mean the worst customer service and online order experience I have ever had in my life. Do not and I repeat do not order from here. They don’t reply to your emails, change up wording o... Leggi di più
Wore my Casa Blanca top and loved it 😮💨 quality is amazing and I really appreciate how they made sure it arrived on time for me. Great experience overall.
This “luxury brand” operates as a low budget fast fashion brand… Item was a 800€ silk shirt and it arrived so wrinkled that it’s permanently damaged. Contacted customer service and their IG, and the... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Casablanca is a contemporary luxury fashion house dedicated to protecting and promoting a holistic approach to design and craftsmanship. By collaborating with artisans over the world, in a bid to redefine notions of beauty for a new generation, Casablanca’s uncompromising dedication towards optimism and design excellence has led the Parisian house to be carried in over 300 of the world’s most prestigious stores and boutiques. Since launching in 2018, Casablanca has shown ten collections with La Federation de la Mode Paris Fashion Week, and won the highly-coveted LVMH prize, as well as a listed finalist for both the International Woolmark Prize and ANDAM Fashion Award.
Informazioni di contatto
3,1
Nella media
77 recensioni
Non ha risposto alle recensioni negative ricevute
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Great product shipped quickly
13 settembre 2023
Risposta di Casablanca Paris
Dear Guillermo,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Great customer service
1 agosto 2023
Risposta di Casablanca Paris
Dear Harmeet,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
Risposta di Casablanca Paris
Dear Felix,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
All is super,no problems👍
3 novembre 2023
Risposta di Casablanca Paris
Dear Tomas,
Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience!
If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com.
We'll be glad to help you!
Stevens
Casablanca Paris
I returned my parcel a month ago and still no refund
I returned my parcel a month ago, they confirmed received and said my refund was being processed, I'm still waiting for my refund over a month later. I paid with paypal and now they are asking me if they can refund me a different way, it all seems really dodgy to me. I would stay well clear of this site if you are thinking of purchasing. Buy from official stockists in the UK rather than direct, also they hit you with duties and taxes when you receive this if you are in the UK which is not well advertised on their site. Be very careful
7 giugno 2023
Non scritta su invito
Risposta di Casablanca Paris
Dear client,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
If I could have ticked no star I would
If I could have ticked no star I would. Their customer service is non existent. They string you along with promises of action that never materialises. They even took bank details for the payment of a refund but it never arrived. This prolonged sham started in January and I have only just given up knowing that they were playing me. Never trust this company.
4 gennaio 2023
Non scritta su invito
Risposta di Casablanca Paris
Hi Norman,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Cheap quality and very bad costumer service
I ordered a t-shirt but when it arrived I immediately saw how bad the quality was. I wanted to send it back immediately, but there was no return form at all, you had to request it via email.
when the form was finally sent after 4 emails I sent it back. now we are 2 months further and I still do not have my money back, my emails are no longer answered. very bad experience with this brand, the shirt looked cheap and the fit was very bad.
NEVER ORDER ANYTHING FROM THIS BRAND!
1 giugno 2023
Non scritta su invito
Risposta di Casablanca Paris
Hi XXX,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our return process and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Didn't receive refund for return
I ordered two pair of shoes for 500 Euro total. They looked way cheaper than the pictures looked and also one box was damaged. I sent them back and they didn't send me the refund even 13 days after the return was delivered to them and didn't reply to my emails. In the end I had to get my money back through PayPal.
One more thing: On instagram they advertised their new shoes by showing boxes with socks and tennis balls included but when I got mine, it was just the shoes. Disappointing
12 dicembre 2022
Non scritta su invito
Don't order anything from this company
Don't order anything from this company. Ordered a 136 pound t-shirt. Dhl driver turned up with a card reader saying I owed 60 pound import tax. Refused the parcel, tried getting in touch with Casablanca. Impossible.
Absolutely futile.
7 ottobre 2022
Non scritta su invito
Risposta di Casablanca Paris
Hi Paul,
Thank you so much for taking the time to share your feedback.
We sincerely apologise for any disappointment caused by your experience.
We can confirm that import duties and taxes may be charged on delivery for any customers outside the EU.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Not to be trusted...
Although 'shipping' was totally free over 300 - I was asked to pay a tax of £430 to receive the items by DHL as the import taxes had not been paid. I have to ring HMRC to get this money back (half of) as I am returning 1 out of the 2 shirts ordered.
However, since receiving the item, correspondence has stopped and I am beginning to think this may be a fraudulent outfit... will update accordingly
11 agosto 2022
Non scritta su invito
Risposta di Casablanca Paris
Hi Marcus,
Thank you so much for taking the time to share your feedback.
We sincerely apologise for any disappointment caused by your experience.
We can confirm that import duties and taxes may be charged on delivery for any customers outside the EU.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
Risposta di Casablanca Paris
Hi Ernesto,
Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.
Please respond to our request for more information so that we can investigate any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@casablancaparis.com if you prefer to contact us directly.
Stevens
Casablanca Paris
Customer service is not reliable
Customer service is not reliable, multiple individuals tend to have shipment issues with this company. Customer service will not respond to issues and are not truthful when they do respond
27 luglio 2022
Non scritta su invito
Risposta di Casablanca Paris
Hi Eisaiah,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
J’ai commander une paire de basket…
J’ai commander une paire de basket depuis le 31 décembre 2021. Aucune nouvelle concernant l’envoi.
J’ai envoyer pleins de mails avec zéro réponse en retour.
Je comprends pas qu’une marque qui vends des fringue à 3 chiffres puisse avoir une service client complètement inexistant.
21 gennaio 2022
Non scritta su invito
Clothes are brilliant, customer service is dreadful
The clothes are brilliant, incredible quality and love the design. They were my favourite brand until I realised how awful the customer service is. After emailing three times about an issue with the cost of import, they finally replied but then have been silent ever since leaving me with a cost of over £70 that they said they will pay.
Also if you try to call them, don't bother, the recorded voice on the phone will say they're closed even though their website says they're open.
3 novembre 2021
Non scritta su invito
Honestly is very bad customer service
Honestly is very bad customer service , they provide a phone number but No service at all on the phone only through emails ,,,, I purchased from them a sneakers , purchased on October 6 th and till October 28 no shipping and no logic answer to my issue , I placed an other order on October 15 I gir it but the first order I didn’t , they sent me email for shipping confirmation , but through the truck numbers the shipping’s shows still in Brussel , Belgium , I contacted DHL , they confirmed to me that the shipper did not handle the iatcel to them yet and they , Casablanca sent the sipping confirmation and the track number based on the DHL filled form only ….. to conclude is very bad customer service sorry to say it but us reality , I paid 160 € euros for the sneakers and 40 euros for the shipping fees but almost one month and nothing happened and no logic answer from their customers service … I sent another email tk the sales service explaining my issue and I asked for refund …. Waiting the answer , hopefully they will not totally cheat me and hopefully they won’t grab my money
28 ottobre 2021
Non scritta su invito
Risposta di Casablanca Paris
Hi Noomane,
Thank you so much for taking the time to share your feedback.
I sincerely apologise for any disappointment caused by your experience.
Please be assured that we have improved our customer service policy and I have reached out to you directly to rectify this experience.
If you wish any further details please do not hesitate to contact our customer service team.
Stevens
Casablanca Paris
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