Car Simple Recensioni 

Risposta di Car Simple

3 giu 2026

Thank you very much for your kind words and for taking the time to leave us a review.

We are delighted to hear that you have had such a positive experience working with Tyrone and Joe. Building strong relationships with our dealer partners and ensuring the best possible outcomes for both our customers and theirs is something we take great pride in, so it is wonderful to receive feedback like this.

We will be sure to pass your comments on to both Tyrone and Joe, who will be thrilled to know that their efforts are appreciated. Going above and beyond is exactly the level of service we strive to deliver every day.

Thank you again for your recommendation and for your continued support. We look forward to working with you for many years to come.

Kind regards,

The Car Simple Team

Risposta di Car Simple

3 giu 2026

Dear David,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and understand how frustrating it must have been to wait for a repair, particularly when you felt it should have been resolved much sooner.

At Car Simple, we strive to provide a prompt and efficient service, and it is disappointing to learn that we did not meet your expectations on this occasion. We would appreciate the opportunity to investigate the circumstances surrounding your claim and better understand what caused the delay.

Unfortunately, we are unable to identify your case from your review alone. If you could please contact us directly with your policy number, vehicle registration, or claim reference, we will review the matter as a priority and provide you with a full update.

We sincerely apologize for the inconvenience caused and thank you for bringing this to our attention. We value all feedback as it helps us improve the service we provide to our customers.

customercare@carsimple.ie

Kind regards,
The Car Simple Team

Risposta di Car Simple

3 giu 2026

Thank you for taking the time to leave such a wonderful review.

We are delighted to hear about your positive experience with Chrissie and that she was able to provide the efficient and understanding service that we strive to deliver to all of our customers. We will be sure to pass your kind comments on to her, as feedback like this is always greatly appreciated by our team.

It's fantastic to know that we were able to assist you with your claim and that you would consider choosing a CarSimple warranty again for your next vehicle. Your trust and support mean a great deal to us.

Thank you once again for your recommendation, and we look forward to being of assistance in the future.

Kind regards,

The Car Simple Team

Risposta di Car Simple

3 giu 2026

Thank you for taking the time to share your feedback.

We are genuinely sorry to read about your experience and are disappointed to learn that you feel let down by both our communication and the handling of your warranty cover. We understand how frustrating it can be when expectations are not met, particularly when you have invested in a product intended to provide peace of mind.

We take concerns regarding communication and policy documentation very seriously. We would welcome the opportunity to review your experience in detail, including the concerns you have raised regarding the terms and conditions provided and any correspondence that you feel may not have been adequately addressed.

Unfortunately, we are unable to identify your account from your review. If you would be willing to contact us directly with your policy number, vehicle registration, or claim reference, a member of our management team will investigate the matter thoroughly and respond to your concerns.

We appreciate all customer feedback, both positive and negative, as it helps us continuously improve our service and processes.

customercare@carsimple.ie

Kind regards,
The CarSimple Team

Risposta di Car Simple

3 giu 2026

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience with our claims process has not met your expectations. We understand how frustrating it can be when communication is perceived to be lacking and when additional diagnostic work is required before a claim can be progressed.

Diagnostic procedures are often necessary to accurately identify the cause of a fault and to ensure that any repairs carried out are appropriate and covered under the terms of the warranty. However, we appreciate that this process can be inconvenient, particularly if it results in additional time and expense.

We would welcome the opportunity to review your case in full and address the concerns you have raised regarding communication, diagnostics, and the repair process. Unfortunately, we are unable to identify your claim from your review alone.

Please contact us directly with your policy number, vehicle registration, or claim reference, and a member of our team will investigate the matter as a priority.

We sincerely apologise for any frustration caused and appreciate you bringing your concerns to our attention.

customercare@carsimple.ie

Kind regards,

The CarSimple Team

Risposta di Car Simple

Pubblicata il 12 mag 2026

Thank you so much for taking the time to leave such a wonderful review. We are truly sorry to hear that you experienced two breakdowns in such a short space of time, especially while travelling with your daughters, but we are delighted that our roadside assistance and claims teams were able to support you when you needed it most.

At CarSimple, ensuring our customers feel safe, supported and fully informed throughout the entire process is extremely important to us, so it is fantastic to hear that the team kept you updated and helped get you and your vehicle back on the road as quickly as possible.

We really appreciate your recommendation and your trust in CarSimple. Wishing you many miles of safe and trouble-free motoring ahead.

Risposta di Car Simple

5 giu 2026

Dear Customer,

Thank you for taking the time to share your feedback.

We are sorry to hear that you are dissatisfied with the outcome of your claim and understand your frustration. We appreciate that receiving an unexpected claim decision can be disappointing.

At Car Simple, all claims are assessed in accordance with the terms and conditions of the policy, including any servicing and maintenance requirements. These requirements are designed to help ensure that vehicles are maintained in line with manufacturer or policy guidelines throughout the period of cover and it is the owners responsibility to maintain there vehicle.

We value all customer feedback and are committed to treating every claim fairly and transparently.

Risposta di Car Simple

30 lug 2025

We’re genuinely sorry to read your comments and to hear that you feel this way. That’s certainly not the experience we aim to provide.

We work hard to ensure our customers understand what’s included in their policy, and we follow strict guidelines when assessing claims to ensure they’re handled fairly and consistently. We’re also transparent about exclusions and terms at the point of sale.

If you feel your claim was handled incorrectly or if something hasn’t been properly explained, we’d really appreciate the chance to look into it further for you. Please contact us at info@carsimple.ie with your policy number or vehicle registration so we can review everything in full.

Risposta di Car Simple

20 giu 2025

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were dissatisfied with how your recent claim was handled. We aim to provide clear and fair warranty cover, and we understand that repair costs can be frustrating when expectations and reality differ.

To clarify, like most warranty providers, we use standard industry labour guides such as Autodata/ICME to calculate the time required for the covered repair. These guides are widely accepted across the motor industry to ensure consistency and fairness.

Regarding parts, our policies specify the use of OE-equivalent parts in line with industry standards. However, customers can opt to use genuine OEM parts if they prefer, with a contribution equivalent to the cost of an OE-equivalent part applied.

We do value your feedback and will take it on board as we continue to review and improve our service. If you'd like to discuss this further or review your policy terms in more detail, please don’t hesitate to get in touch directly.