I had a suspicious call this morning from someone allegedly from Carrington Dean. I didn't give out any info but called the company myself. I spoke to a lovely gentleman called Mikeal Dhalapah who... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I am suffering with severe mental health and anxiety I was dealing with Antonia noble as I spoke to all different people at the time Antonia is amazing at her job making me feel at ease and... Leggi di più
L'azienda ha risposto
Ian was very helpful when I phoned I did wait aboot 30mins but when I finally got through he was so nice and had a very calming voice. My payment hadn't went through the previous day so he took it o... Leggi di più
Was finally able to pay off my DAS and I had the help from Paul Mowat who made me feel at ease with explaining the process. His clear, professional and understanding manner didn’t go unnoticed! Finall... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Carrington Dean provides free and impartial debt advice to people living in Scotland. We specialise in Trust Deeds and the Debt Arrangement Scheme (DAS), and have helped over 45,000 individuals take steps toward managing their debt.
Carrington Dean
Scritti dall'azienda
- Scotland's Debt Specialists
- We have helped over 45,000 people in Scotland manage their debts
- We provide friendly, non-judgemental advice on all Scottish debt solutions
- We’re committed to offering tailored advice to support each individual customer
Informazioni di contatto
Regent House 76 Renfield St, G2 1NQ, Glasgow, Regno Unito
- 0800 043 1320
- customerservice@carringtondean.com
- carringtondean.com
4,9
Eccellente
7K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Trevor Malsbury is a credit to the…
Trevor Malsbury is a credit to the business. I was in a difficult place with a creditor but Trevor was calm and reassuring. He gave clear instructions on what to do and made a stressful situation feel like it has a better outlook. Much appreciated Trev!
10 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Martin was great
Martin was great
He was super helpful , very understanding and let me know I could change my payment date to something closer to what I get paid rather than generic dates
10 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great Experience with Kathleen Scott
I spoke with Kathleen Scott. She was really helpful and supportive of my situation, Explained everything clearly and followed up with an email. Great Experience and felt understood - thank you Kathleen
31 marzo 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Exceptional customer service
Exceptional customer service!
Dhishna Santoo is a credit to the company. Calm, quick, super informed - she easily made sense of the jargon for me and put my mind totally at peace. Thank you so much for your kindness!
9 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Kieran was very pleasant to speak He…
Kieran was very pleasant to speak He took the payment of me and he said to me have a nice weekend
10 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Very easy to deal with
Very easy to deal with, making the awkwardness of dealing with debt easy! Lynsey was very friendly on the phone - thank you!
9 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Martin was efficient and polite and…
Martin was efficient and polite and thorough. I wish I could buy him a beer!
8 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Big thanks to all especially Vashist.
Big thanks to all especially Vashist.
From application to coming out of the scheme debt free. Everyone was very professional and explained in detail how the scheme worked.
If you’re in debt, do not be ashamed. Face it head on and score the goal of becoming debt free within 5 years.
8 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Today was my last payment as part of my…
Today was my last payment as part of my Carrington Dean aggreament. The service throughout the last 6 years has been great! All call handlers have been amazing and I really can't fault anyone or anything. Thank you so much!
8 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Aamirah was very helpful and supportive.
Aamirah was very helpful and supportive.
8 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Great Understanding
Was efficient and very understanding of my circumstances. Great customer service and very helpful.
8 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Dhishna Santoo
Dhishna Santoo is the best advisor, really easy to talk to and makes you feel comfortable. I go to them direct because they always reply and has helped me many a times.
8 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
First class service
Was late making a payment but my call handler farhiya was excellent took my payment and changed date for future payments goin forward excellent service
7 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Very helpful getting it all set up
Very helpful getting it all set up
Very good customer service and don't make you feel bad about your situation
7 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I spoke to Rookshar
I spoke to Rookshar, she was extremely helpful, knowledgable and very pleasant. I felt as if she was happy to help me with my many questions and feel she went above and beyond her duty to help me and make me comfortable. Highly recommended and gave me her direct contact details which I so very much appreciated.
6 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
TD1639654
TD1639654
Hi Sean (Manager), please see email chain sent to you
10/04/2026 UPDATE: Call received from Male calling on behalf of Carrington Dean today - Friday 10th of April 2026 at 15:21 lasting 16 minutes and 18 seconds.
Call was from Carrington Dean Advisor, not Sean (Manager).
Advisor disclosed that he had been asked to contact myself due to emails passed to him and ongoing issues regarding my annual review.
I when asked again provided full information requested when prompted including number of people in household including children and income/outgoings.
Advisor advised that he would now be taking over dealing with this matter, and taking sole ownership of this matter to see it through to conclusion.
After assessing information provided by myself during call when provided, information which has been provided on several different occasions to separate advisors including Reena Sonea and Allya Cotobally and included in emails sent to general Carrington Dean email address from November 2025 until present - Male advisor this afternoon confirmed what I already know hence my repeated attempts to resolve, that the final figure is negative and I have no income left after calculation is made to pay any further outgoings.
I was advised by Male advisor that with this information he would send me an email following call to which if there was anything I sought to add I could do so by replying to email and if no contact was made by myself he would forward this email to my Trustee with information provided - again, requesting for Trust Deed to be closed due to me no longer being in a financial position to pay.
Male advisor then sought to discuss one thing prior to call ending, this being the one star review left on Trustpilot which was deemed a negative comment and asked if following his call to myself and the action he said he will personally take to resolve my issue if I would be willing to remove the review.
I advised Carrington Dean Advisor that until matter is fully resolved and I have received confirmation in writing that Trust Deed has been closed and that no further debt is owed by myself that review would remain but upon confirmation of closure and subsequent completion I would be happy to write a review detailing his call, how call was handled and conclusion, if reached.
Following call received response was added by Carrington Dean to my Trustpilot review.
No email received from Carrington Dean at present time - 19:30 confirming discussion held, information again provided on request ie income/expenditure and of proposed action to be taken by advisor who made out bound call to myself this afternoon.
11/04/2026 UPDATE:
Email received at 16:02 as quoted:
'Hello,
I hope you are fine.
Please note we spoke yesterday and we confirmed your review. As discussed, I am attaching the income and expenditure form for the figures confirmed.
Kindly go through it and let me know if there is any issue.
Thank you.
Regards,
Kavish Iranah
Senior Financial Reviews Insolvency Advisor'
11/04/2026 UPDATE:
I replied to email received at 17:13 as quoted:
'Good Afternoon Kavish,
I can confirm that I have read and reviewed email sent.
I can confirm that I have nothing else that I would like to add or change.
Best regards,
James'
6 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Good Afternoon,
This message was referred to Sean (manager) to ensure he has received and responded to your email.
Kind Regards
Carrington Dean Compliance Department
3 years ago I was not sleeping I was…
3 years ago I was not sleeping I was worried sick as I got myself into a large debt, but since contacting
Carrington Dean it has been great they sorted all my finances out now I am debt free thanks to them, they are a great company they are always polite and helpful,
I have to thank Charles McAteer for his excellent service and all employees.
6 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Paul Mowat - 5 stars
Having fallen behind by two months on my payments, I thought that my Trust Deed would be revoked as a result, however a lovely advisor named Paul Mowat proactively got in touch with me letting me know that I was in arrears. I spoke with Paul to see if there were any options available to me, and he was extremely understanding of my financial situation and worked with me to create a solution to get back on track.
In the end, we agreed that the two months would be counted as a Payment Break, meaning that I am now back on track and the two months missed will be added back on at the end. This was the perfect solution for me given my circumstances and I was blown away at the generosity of this offer.
I would give Paul 6 stars if I could - he provided an excellent service and I could not be happier with it.
4 aprile 2026
Non scritta su invito
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Risposta di Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.