Fully recommend 💪👍After being let down twice by another local company, Walked in explained situation. Wow, carpet picked 12pm, front team agent went over and above, arranged fitting that day! Price... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I went to Carpet Monster Colchester to try and find a small piece of off-cut carpet for my study. There were plenty to choose from, but they were all fairly big sizes and I only needed a piece around... Leggi di più
Would not recommend the Colchester store. Although staff were lovely the issues began with extremely poor carpet fitting. Carpet was laid incorrectly and was not stretched enough. Door bar was also la... Leggi di più
My story is obviously getting worse as the company delivered wrong colours of my laminates and carpets. The carpet fitter messaged my once but still no idea when he can come and do fitting as he not r... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Produttore di tappeti
- anche in
- Fornitore di pavimentazioni in legno e laminato
- Negozio di materiali da pavimentazione
- Negozio di tappeti e moquette
Scritti dall'azienda
Welcome to Carpet Monster! Offering superb quality Carpets, Vinyl, Laminate, LVT and much more. Plus FULL HOUSE DEALS from just £399! Interest FREE finance available! UK Wide services!
Informazioni di contatto
Unit 3, Mountleigh Close, Euroway Industrial Estate, BD4 6RX, Bradford, Regno Unito
- 08005200602
- marketing@carpetmonster.co.uk
- carpetmonster.co.uk
3,8
Molto buono
47 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Still awaiting a refund after the…
Still awaiting a refund after the company only delivered half my order. Getting very very annoyed 2 weeks later and still no refund.
3 febbraio 2023
Non scritta su invito
Risposta di Carpet Monster
Hi Amy,
I'm so sorry to hear this, could you provide your order number so i can sort this for you please?
Had my vinyl floor fitted few days back…
Had my vinyl floor fitted few days back much cheaper and affordable than most carpet companies
26 gennaio 2023
Non scritta su invito
Risposta di Carpet Monster
Hi Vicki,
Thank you for taking the time to leave us a review. We're so pleased you had a pleasant experience and we look forward to welcoming you again for your next order!
Carpet Monster
Super!
Bradford store were so helpful, got a great deal on vinyl flooring, delivery available too. Would definitely recommend this gem
4 gennaio 2023
Non scritta su invito
Risposta di Carpet Monster
Hi Sofia,
Thank you for taking the time to leave us a review. We're so pleased you had a pleasant experience and we look forward to welcoming you again for your next order!
Carpet Monster
Amazing service
Very welcoming staff, once we explained what we were looking for they were very helpful with measurements and type of carpet for the room. Once we decided on the carpet they were very accommodating with the time scale we needed it by.
I would throughly recommend this company. I will most defiantly go back.
2 dicembre 2022
Non scritta su invito
Risposta di Carpet Monster
Hi Helena,
Thank you for taking the time to leave us a review. We're so pleased you had a pleasant experience and we look forward to welcoming you again for your next order!
Carpet Monster
It’s only getting worse
My story is obviously getting worse as the company delivered wrong colours of my laminates and carpets. The carpet fitter messaged my once but still no idea when he can come and do fitting as he not replying. Not to mention again that I’ve been told that everything will be done by 4th November.I won’t leave it like that. The audacity of them mentioning in their policy how they care about customers and their mental health. I’m full of stress because of them.
12 novembre 2022
Non scritta su invito
Risposta di Carpet Monster
Hi Julia,
We're so sorry to hear you had a negative experience, this is not the level of customer satisfaction we strive to deliver.
If you have not done so already, could you please contact our head office on 0800 5200 602 or email: sales@carpetmonster.co.uk and we can get this sorted quickly for you.
Thank you, Carpet Monster.
6 weeks later - still no carpet
I paid for a carpet on 9 June. I had to order over the phone because the online portal was having trouble with payments. I was assured the carpet would arrive and be fitted in 10 to 14 days and they would call me once the carpet was ready. When I was finally called on 1 July (by the delivery company), I was told delivery and fitting would not take place until 21 July. That's 6 weeks after I ordered. I have tried to contact Carpet Monster, but my email went unanswered. I appreciate that it may be a different company delivering and fitting the carpet but I was misled when I placed the order. Had I known I would have to wait 6 weeks, I would not have bought the carpet from Carpet Monster. This is really poor service.
14 luglio 2022
Risposta di Carpet Monster
Hi Mark,
We're so sorry to hear you had a negative experience, this is not the level of customer satisfaction we strive to deliver.
If you have not done so already, could you please contact our head office on 0800 5200 602 or email: sales@carpetmonster.co.uk and we can get this sorted quickly for you.
Thank you, Carpet Monster.
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