Carpé Crystals  Recensioni 131

I can’t recommend Maz & Ricky highly enough. From the very first interaction, their service has been absolutely outstanding. They’re incredibly knowledgeable, honest, and genuinely passionate about what they do, which really shines through in their shop and live sales.

The crystals themselves are always beautiful and high quality, carefully selected according to their ethical values and clearly labeled from the source, with real care and respect. You can tell there’s a lot of integrity behind their work, and that they truly want their customers to have meaningful, positive experiences rather than just making a sale by the way they have built a community around their shop.

One of the most amazing parts of being part of their community has been the arranged trips they organise. I’ve been lucky enough to join a couple of them, and honestly, I had the time of my life. They were incredibly well organised, full of great people, and such a unique way to connect with crystals, nature, and like-minded souls. Those trips created memories I’ll never forget and changed my life.

I’m so grateful to have found them and their little community.

I bought some crystals on the 22.2.26 and the items were sent to another address by the seller. With the seller never admitting fault and not being honest about the situation. And when asked for a refund they said l had to wait 2 days for it. In the end l got my refund from PayPal on the 16th March nearly a month after the original payment for the crystals. Really disappointed by the lack of transparency by the seller and lack of communication when asking what had happened. I thought people should know how these people
treat their customers. I have edited this due to the sellers response on Trustpilot. I want to be crystal clear here. When l contacted the seller they didn’t respond after my initial the parcel didn’t turn up 3 days after it was suppose to. I was then asked to cancel the PayPal dispute so they could give me a refund. Clearly the seller is blaming Royal Mail but they had already confirmed the seller sent the parcel to the wrong address at this point. So this was an opportunity for the seller to be transparent but they choose not to be. When l asked again once they received the parcel l was sent a picture of someone looking at a label on a parcel and the seller clearing stating they couldn’t confirm where the parcel was to sent to because their label had been covered. So l want people to be aware of the actual circumstances of this situation and not the sellers response on TrustPilot. I don’t appreciate having to wait because someone else doesn’t want to take responsibility for their mistake. And also the implication of waiting nearly a month to get my initial
money back and then reading this response by the seller. People who purchase look for transparency not perfection but when someone isn’t it raises clearly an obvious issue. I hope this clears up the issue in its entirety.

Excellent service and top quality crystals, as always!

Always a smooth easy transaction, and the crystals are out of this world 💕

Brilliant and hilarious. 💯 recommend 🌟

Honest, friendly, trustworthy company selling great products! Highly recommend!

Fast delivery, very well packaged, gorgeous quality amethyst crystal, and lovely quality info card. Really appreciate that they are ethical retailers too - the original is clearly indicated. Will definitely buy from here again.

Fantastic company , very helpful,delivered on time and packaged well . Exceptional crystals sourced from all over the world . Very happy

They contacted me when an item was not available and gave me choices to replace or refund. Very professional. Can’t wait for my order to arrive. This is my second order with the company. I absolutely loved the first order. Merry Christmas!

Love buying from here. Packages arrive quickly, the quality of items sold is much higher yet more fairly priced (in my opinion). Great company with great ethics and all interactions feel like a genuine human experience as supposed to pushy sales people.

Had a small delay, but all was swiftly resolved with excellent service, also had an extra mini Lemurian added as apology. You also receive a page of information about your crystal of purchase with an identity card. I absolutely loved this! ♥️

Carpe Crystals customer service is exemplary. They go above and beyond with their service. Their extreme passion for the Crystal industry shines through and makes the whole experience buying from them.

Fantastic knowledge and stunning crystals. The crystal companion is fantastic too, I have got both the information and spiritual cards, there is plenty of space for me to make notes on crystals I have from years ago too, so everything is not catalogued in one place. Ricky and Maz are both fantastic people too.

Woweeee these guys do not mess about when it comes to top quality crystals! Unbelievable items, really helpful and friendly community. Very knowledgeable and reasonably priced

Lovely company, approachable and helpful owners. Great quality crystals with no nonsense.

The worst experience I’ve had in purchasing crystals. New policies apply to new customers. Over-priced tourmaline and pressure was put to ship this single item - costing nearly 50 quid. Not even a token gesture of good will. Greedy and more than disappointing. Upsetting actually.

Item well presented in live sale. Arrived beautifully packaged and as described. Unfortunately Royal Mail sent to incorrect hub and package had to be re routed hence very overdue delivery. Always quality items from this seller.

Stunning quality crystals, fast delivery, great prices. Very happy customer.