Delivery was fast, I assembled the bike myself with no issues. Been riding the bike for 3 weeks & seeing improvement. It is easy to use.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Love my CAROL bike! I'm already feeling the benefits and it's so easy to stay committed and consistent with the 8 minutes 3x week. I've seen my cardiorespiratory health via my VO2 max numbers improve... Leggi di più
L'azienda ha risposto
The REHIT program accelerates progress. The built in programming and recording of events creates the ideal feedback loop. It’s amazing how two 20 second blitz sprints can wear you out and the effect... Leggi di più
L'azienda ha risposto
Carol is a very robust commercial grade bike. It is designed for maximum gains in the shortest time. Even for the busiest person, only 3 five minute rides per week is absolutely doable. Using AI to ke... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di attrezzature sportive
- Grossista di attrezzature sportive
- Palestra
- Programma di attività fisica
Scritti dall'azienda
CAROL is the smartest, most effective exercise bike—with workouts backed by science. CAROL Bike learns to push you to your limit. With each short, AI-personalized workout your optimal resistance is applied instantly, so every second matters. Scientifically-proven to give you the most effective workout.
Informazioni di contatto
London, Regno Unito
- +44 20 3808 5137
- marketing@carolbike.com
- carolbike.com
4,6
Eccellente
452 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Is easy to follow along
19 gennaio 2024
Risposta di CAROL Bike
Thank you for your review, Ernesto.
CAROL Bike offers short, scientifically proven workouts that fit easily into your day.
Wishing you all the best in your health and fitness journey!
Late shipping and awful delivery
Web site said delivery in 7 to 10 days. So did confirmation email. Bike was not delivered for more than three weeks, and on the scheduled day of delivery, the shipper was a no show and did not even call. On rescheduled day of delivery, shipper only sent one guy, who struggled mightily to get the bike to the downstairs fitness room. (Shipper had been informed about the flight of stairs, still only sent one guy.)
Customer service offered to refund the assembly fee and give us six months subscription, but we lost more money in wages than that when staying home waiting for the no-show shipper.
The bike may be decent, but I would not buy from this company again. There are bikes that are at least as good from other companies.
5 febbraio 2024
Risposta di CAROL Bike
So sorry to hear about this, Douglas. We're sad you didn't experience a smooth and efficient delivery like most our riders.
Unfortunately, our courier service made an error with your delivery and I understand they reached out to you in person to apologize. We have also agreed to offer a refund on your assembly and offer 6 months free membership as a gesture of goodwill.
I have notified our best customer success manager to reach out to you and ensure you have an excellent on-boarding. He'll be able to talk through why CAROL Bike is so special and guide you through a workout plan, if you need one.
If you have any other questions, please don't hesitate to reach out to us at info@carolbike.com.
Great product and onboarding process
Great product and onboarding process! It is easy to start the habit and use the bike. Both my wife and I have loved using the bike so far.
12 gennaio 2024
Risposta di CAROL Bike
Thanks so much for your review, Jonathan.
With just 5-minutes workouts, 3x a week, CAROL Bike requires a moment of effort you can always fit in to build a habit that lasts.
Wishing you and your wife all the best in your health and fitness journeys!
The best instructions I’ve ever used.
5 gennaio 2024
Risposta di CAROL Bike
Ryan, thanks so much for your review.
CAROL is personalized by AI and backed by science. It's a combination that allows you to do the shortest, most effective workouts.
All the best in your health and fitness journey!
I love only having to go for so little…
I love only having to go for so little amount of time to get my exercise. It is so awesome yay yay
3 gennaio 2024
Risposta di CAROL Bike
Thank you for your kind review, Don.
CAROL Bike workouts can be done from as little as 5 minutes—making them short, effective, and so easy to fit into your life.
Best of luck on your health and fitness journey!
Fantatic communication and support!
3 gennaio 2024
Risposta di CAROL Bike
Trevor, thanks so much for your review.
We pride ourselves on giving our riders the best experience—delivering short, effective workouts that make a difference. We're delighted to hear our services are top notch.
Best of luck on your health and fitness journey!
Healthier
I’ve lost weight, lowered my resting heart rate and I can get a workout done in 5-15 minutes based on which one I pick.
3 gennaio 2024
Risposta di CAROL Bike
Thanks for your review, Robert.
Fantastic to hear you've lost weight and getting fitter—CAROL's Fat Burn workouts actually burn twice as many calories, minute-per-minute, as traditional cardio.
Keep up the great work!
I have been riding for 3 months and…
I have been riding for 3 months and dropped my cholesterol 25 points using the 3 sprints for 15 seconds.
29 dicembre 2023
Risposta di CAROL Bike
Bryan, thanks so much for your review.
That's a huge achievement, very well done! CAROL Bike’s workouts are scientifically-proven to improve key indicators of health, significantly reducing the risk of developing chronic conditions. And with just 5-minute workouts, you can form a healthy habit that sticks.
All the best in your health and fitness journey.
Continuing experience during 100 day trial
The first couple of weeks there were a couple of small issue which were quickly rectified by great customer service. So far they have consistently exceeded my expectations in resolving any question I have had. They seem to really emphasize great customer service as a cornerstone. Great product as well. Really enjoying and am motivated by the bike!
29 dicembre 2023
Risposta di CAROL Bike
Thanks so much for your review, Frederic.
CAROL Bike was developed by leading exercise researchers looking to create the shortest, most effective workouts. Due to the scientific nature of our bike, we understand the importance of offering a top service to ensure the bike is the perfect fit for your health and fitness goals.
Best of luck in your health and fitness journey!
Terrific bike, terrific company
Delivery: 5 stars of 5. Arrived when they said it would, perfectly assembled, and the two delivery guys were super sweet (bonus).
Bike experience: 5 stars of 5. I am the opposite of a world class athlete. Late middle aged sluggish female, very overweight. My doctor ordered me to exercise, for obvious reasons (28 pounds to lose, VO2Max can use a lot of improvement). However, I actually am excited to get on the bike (not my usual exercise experience, at all). Getting chased by the tiger turns out to be very entertaining. I am still in the beginner workouts, but looking forward to being able to do more, and now I believe it is possible. Two thumbs up.
Support: At least 6 Stars of 5. My call with Matthew answered all of my questions, and then some.
29 dicembre 2023
Risposta di CAROL Bike
Leah, thank you so much for your review.
Scientific studies show that you can improve your VO2max by 12% in just 8 weeks, doing 3x5-minute REHIT rides a week. Your journey towards a fitter and healthier you starts now, and we're delighted to be a big part of that!
Please do keep us updated on your progress. And wishing you the best of luck in your fitness transformation!
Carol is the real deal
Carol is the real deal. This is the exercise machine I utilize regularly and have been for three years now.
20 dicembre 2023
Risposta di CAROL Bike
Jim, thanks a lot for your review.
It's fantastic to hear you've been riding CAROL regularly for three years now. With short, effective workouts, CAROL Bike makes it easy to build a consistent habit that sticks—and your testament to that!
Wishing you all the best in your health and fitness journey.
Excellent customer service
There have been a couple of issues that occurred with my membership and they were addressed immediately both with a phone call and emails. Excellent customer service.
20 dicembre 2023
Risposta di CAROL Bike
Gayle, so sorry to hear this. I understand our customer support team have been in touch and have resolved this issue. If you need any further assistance at all, please do reach out to us again.
Easy set up of bike and app. Easy to use and track your progress
Easy set up of bike and app. Does exactly what it is supposed to do.
19 dicembre 2023
Risposta di CAROL Bike
Thanks so much for your review, Davis.
CAROL Bike gives you the shortest, most effective workouts—proven to deliver superior health and fitness benefits in 90% less time compared to regular cardio.
We're looking forward to seeing your progress on our leaderboards!
Communications from pre to post order amazing!
Preorder and order communications with Matthew Kohn was a great first impression, knowledge and responsive.
Once ordered, the follow through with my delivery was still on point, they saw this through and even followed up with shipper and ground transportation to expedite the process, and where I live that's impressive.
Reached out on a power issue and again, received a phone call almost immediately to get me on point.
If I could give more stars, they'd get it! Anyone that I've dealt with at Carol provides answers and solutions with a smile.
Thank you, team Carol!
8 dicembre 2023
Risposta di CAROL Bike
Jill, thank you very much for your review.
Getting you set up and riding on your bike as soon as possible is our priority. We're delighted that our speedy communication and competent solutions have enabled you to do so.
Wishing you all the best on your health and fitness journey with CAROL!
My wife and I are newer parents
My wife and I are newer parents. During the last 3 years my wife and I both have found it very hard to find time to exercise. The Carol bike has make it possible for both of to have time because it can be so quick. Some days we just have 8 minutes. The Carol turns that 8 minutes into a great workout.
29 novembre 2023
Risposta di CAROL Bike
Thanks so much for your review, Anthony.
Many congratulations on an exciting new chapter of your life—becoming parents! CAROL Bike offers the shortest, most effective workouts, backed by science. With effective workouts from as little as 5 minutes, you'll have plenty of time to spend with your new family member.
Wishing you all the best in your health and fitness journey.
Our CAROL bike is a blast!
Our CAROL bike is a blast! We love being part of a global community of people in our age group striving for fitness. CAROL sent us Matt to help guide us through some of our newbie issues. He helped us quickly and easily.
10 dicembre 2023
Risposta di CAROL Bike
TJ, thanks so much for your review.
CAROL’s AI algorithm optimizes workouts to your ability and fitness level—and our global leaderboards are a great way to track your progress against your peers.
Wishing you all the best in your health and fitness journey!
Excellent machine
Excellent machine. I’m very encouraged by my fitness progress after just three weeks. Thanks
8 dicembre 2023
Risposta di CAROL Bike
Thank you for your review, John.
With our detailed dashboard, you're able to track a number of metrics to see how you're progressing each time you ride. And don't forget, CAROL is scientifically proven to improve your cardio fitness by 12% in just 8 weeks, doing 3 rides per week. So there's more progress to come!
10/10 recommend
Absolutely love my bike! I will one day ask my boss to get one for work! It’s amazing! I definitely get a hard work out and in such a short time. But there are other options too. It’s very versatile. 10/10 recommend
1 dicembre 2023
Risposta di CAROL Bike
Thanks so much for your review, Shalon.
CAROL workouts are short and intense—scientifically proven to get you fit, fast. A bike in the office is a great idea, do your 5 minute workout and your cardio is done for the day! Of course, if you wanted a longer workout, we have over 20 options to choose from.
Wishing you all the best in your health and fitness journey!
Customer service was great!
I had a personal issue with my ability to fully utilize the 100 day trial period. When I explained that to Carol, their response went way beyond what I expected. They were very accommodating and cemented the trust that they were fully standing behind their product.
28 dicembre 2023
Non scritta su invito
Risposta di CAROL Bike
Thank your for your review, Fred.
We value our riders and want them to have the best experience—on and off the bike. CAROL is the smartest, most effective exercise bike. And we're confident you'll love it when you get the chance to use it.
Looking forward to hearing from you again when you're ready to utilize the 100-day trial period.
Bike showed up much later than…
Bike showed up much later than originally scheduled date. Everyone was kind. Delivery place apologized. I had to ask for a concession to CAROL. They authorized 6 months free on app. Then bike showed up & isn’t functional. Now I am waiting for A technician to come out. Missed out on weeks of being able to use my bike. Just disappointed. Still not fixed.
4 dicembre 2023
Risposta di CAROL Bike
TB, we're so sorry you experienced this. I understand you are in contact with our support team and rest assured, our best rep is on the case to resolve your issue as quickly as possible. They are currently working on getting a tech out to you, and once their availability is confirmed, they will be in touch.
Again, so sorry this has happened. We are working hard to resolve this asap.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.