Carhood Recensioni 327

TrustScore 2.5 su 5

2,6

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Ignorant pig-headed management who won't take accountability for how poorly the business is run. They operate out of public car parks in Eagle Farm which is NOT LEGAL. Acting with complete disregard... Leggi di più

Valutata 1 stelle su 5

I inadvertently informed the staff at Tullamarine (Melbourne) depot that I'd be away for two weeks without internet while dropping my car there. They took the advantage and emailed me saying my front... Leggi di più

Valutata 4 stelle su 5

Hireing a car from Carhood was a very easy, trouble free experience. They originally had us asigned to a smaller car (Corolla) than we had ordered through a hire site as they hadn't received our orig... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

This is the third time we have used CARHOOD. Each time the system has worked with the occasional hiccups but things appear to be improving. Payment for June rental has just come through in full... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Parcheggio
  2. Negozio di accessori per auto
  3. Agenzia di noleggio auto
  4. Agenzia viaggi

Informazioni fornite da varie fonti esterne

Australia's #1 Airport Car Sharing Company


Informazioni di contatto

2,6

Scarso

TrustScore 2.5 su 5

327 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

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Valutata 5 stelle su 5

thank you truly saves me so much as i…

thank you truly saves me so much as i travel to Melbourne regular, and it was becoming very costly to rent elsewhere. Service is great cars are excellent way better value for the price. Thank you Carhood . Highly recommend Carhood and i do to all i know.

20 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Emma. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 4 stelle su 5

Satisfied driver.. :)

Great idea; good service helpful and friendly staff. If it wasn’t for the location it would be 5 stars, return wise.

Overall very satisfied would recommend and use it again.

20 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 5 stelle su 5

Efficient and reliable

Efficient and reliable. Thankyou.
I use Carhood every time I come to Sydney and they never let me down.

19 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Alison. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 4 stelle su 5

Great service

Great service. securely locked away. car washed when picked up. Driven to terminal and picked up by uber at Carhood cost. would use them again.
one comment though: Carhood had a record of our return date and time but our car was parked right at the back behind all other cars and we had to wait till they moved numerous cars before getting to ours.
perhaps a bit better organisation of the cars knowing that owners were about to pick up. Not a hard task and system would be more streamlined.
if that had happened I would give 5 stars.

19 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Paul. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 4 stelle su 5

This was the first time I used carhood

This was the first time I used carhood. It made a massive change on how I plan travels from now on. The only bad experience for me wad that, I had to wait for an hour to get picked, and I was waiting in cold windy weather with my two infants.

19 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Thank you for your feedback! I am sorry to hear the experienced that you have to go through while waiting for your vehicle. We are heavily under staff but are currently recruiting to give you the best service you deserve. We hope to see you again soon. :)

Regards,
Carhood

Valutata 3 stelle su 5

Sydney rental

Sydney warehouse looks dodgy when you arrive, particularly at night. But easily managed to process rental.
The car ran well with no problems, obviously the lower you pay also reflects on the quality of the car. they had nice cars there that weren't on offer at time of booking.
Only real issue was not giving an option to pay bond on a separate card. However got the money back quickly.
Would utilise again

19 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Thank you for your feedback. We apologise for the inconvenience that this has caused you. We are saddened to hear that you had this experience while renting a car at Carhood. If you can send us an email at support@carhood.com.au along with your confirmation number, one of our CS will get in touch with you.

Thanks,
Carhood Team.

Valutata 5 stelle su 5

All good

All good, customer service was perfect

19 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Eva. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 4 stelle su 5

Great Idea, Convenient Airport Service, Needs More Renters

I have been using Carhood for three years now as a means of dropping my car off at the airport, once or twice a year. The service is great, using Uber for the trip from depot to airport.
The location of the depot suits us and in reality the time for transfer is about 30 mins in each direction which is really 10 minutes more than a conventional off site long term carpark.
It has been difficult to receive income for my car recently, maybe there is not enough awareness or a substantial fan base yet, so mostly my car is exactly as I left it, no kms and of course not washed.
I wish you well, hopefully next time, someone will rent my car!

17 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Kurzo. Thank you for your feedback! I am sorry that you have to experience the delay of your payment. Rest assured that this won't happen again. We hope to see you again soon. :)

Regards,
Carhood

Valutata 5 stelle su 5

excellent

second time using carhood, excellent! will use again in the future

17 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Trama. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 4 stelle su 5

Easy & Convenient

Good concept, easy to book. Understand that we are renting private cars owned by individuals but Car Hood should mandate that they are kept in good condition inside and out. The car I rented had a few dents all around and felt that it wasn't serviced in a while.

17 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Dhaval. Thank you for your feedback! We will make sure that we will invest more time to inspect on the vehicles before having it rented. We hope to see you again soon. :)

Regards,
Carhood

Valutata 5 stelle su 5

I did have some frustrations with…

I did have some frustrations with Carhood at Sydney previously, but we had a very quick turnaround this time and excellent service

16 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Charles. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 3 stelle su 5

Great idea, could work on customer service

The idea behind carhood is great.
Unfortunately I had to drive my baby with me to the drop off, which meant my car seat and baby viewing mirror were still in the car. Carhood removed the mirror with such force that the fastening strap completely snapped, and they wouldn’t cover this under their insurance. If I had known they’d remove the mirror, I would have done it myself (I assumed they would just rent to a family with kids that needed the seat & mirror).
I am on the fence as to whether I will use this service again.

16 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Clare. Thank you for your feedback. We apologise for the inconvenience that this has caused you. We are saddened to hear that you had this experience while renting a car at Carhood. If you can send us an email at support@carhood.com.au along with your confirmation number, one of our CS will get in touch with you.

Thanks,
Carhood Team.

Valutata 5 stelle su 5

They were great and easy to understand

They were great and easy to understand. (Im Deaf by the way )
I will go back for sure because of their service and being patience too.
10/10 !!!!!

16 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Patrick. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 5 stelle su 5

Easy process, professional service

My car is not rented out but the whole process of dropping and collecting car is easy and flawless.

The staff is very kind to offer me an UBER car when I missed the shuttle on drop off.

Keep up the good work, I will be back.

16 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Riki. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 3 stelle su 5

They are good overall,except in…

They are good overall,except in communication. They hardly reply to mails on time.

16 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Vishwanath. Thank you for your feedback. We apologise for the inconvenience that this has caused you. We are saddened to hear that you had this experience while renting a car at Carhood. If you can send us an email at support@carhood.com.au along with your confirmation number, one of our CS will get in touch with you.

Thanks,
Carhood Team.

Valutata 5 stelle su 5

Great value

Easy to book. Easy to pick car up. Easy to drop car off. Received refund of security with 3 business days. Great value for money. Would recommend to friends family.

16 maggio 2018
Non scritta su invito
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Risposta di Carhood

Hi, Teddy. Thank you for your feedback! We hope to see you again soon. :)

Regards,
Carhood

Valutata 4 stelle su 5

It was a nice experiences with carhood

It was a nice experiences with carhood. Staff is friendly and I got my car back in one piece. Interior clean was spotless and but body wash was not up to standard (but can't complain). I parked my car for 3 weeks for free and it was driven by some one for 8 days (450km). Getting $72 back.

16 maggio 2018
Non scritta su invito

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