I’d like to leave a review for Emily W and the excellent customer service she provided. She was incredibly helpful throughout the process, taking the time to understand my needs and making sure everyt... Leggi di più
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Had a chase up equiry about my dbs. Emily W was very helpful with step by step instructions and information about who to contact to find out which police department it was held at. Very prompt service... Leggi di più
During my application process, i was unable to proceed further. I was bit nurveous how to do it.Then Amy hall-cook assisted me with my application and esure me that how i can follow further and which... Leggi di più
Customer service was 10/10 Alesha was so friendly and made a stressful situation very much less so. She couldn't have been nicer and it was so refreshing to speak to a human and not an AI bot.
Dettagli dell'azienda
Scritti dall'azienda
Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/
Informazioni di contatto
1st Floor Orchard House, Crab Apple Way, Vale Park, WR11 1GE, Evesham, Regno Unito
- 0333 777 8575
- info@carecheck.co.uk
- carecheck.co.uk
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I had a great experience with…
I had a great experience with CareCheck, specifically with Emily W. She was extremely helpful and professional in addressing my concerns regarding my DBS application delay. Her prompt responses and reassurance gave me great peace of mind during the process. Excellent customer service.
Great organisation and very happy with…
Great organisation and very happy with Ben Leaver. He was very helpful and made the process very easy for me. Thank you.
Very easy and very helpful
Very easy and very helpful. When my original certificate didn't arrive I was immediately helped out by Sarah R at Carecheck and the problem was easily resolved. Recommended!
excellent customer service
Hi, Thank you so much Ben Leaver for your excellent customer service. you're a Star . I appreciate your assistance.
Great Service
Customer service was great! Ben Leaver was quick to help with my requests and polite. I would definitely recommend
Great response from Emily W
Great response from Emily W last week to my email query. Very quick and helpful.
Emily W helped me with a question I…
Emily W helped me with a question I had, thank you for being so lovely!
Thank you for processing the enhanced…
Thank you for processing the enhanced DBS check, Chloe Emptage was really helpful in progressing the application smoothly.
Alisha did a great job of helping me…
Alisha did a great job of helping me today, I was provided with a very efficient and supportive service.
Had communicate with Ben this…
Had communicate with Ben this afternoon, with fast and quick response to resolve the issues we where having and creating new accounts within a timely manor
I was having issues with uploading…
I was having issues with uploading information but all thanks to Sarah Ruck, who helped me. She guided me to get through the application without the same issue, was very polite and supportive. Great service - thank you!
Responsive
Whenever I have had the need to contact Care Check, I have received a prompt response. Alicia has answered my questions and resolved issues very quickly, always providing a full explanation, additional guidance and reassurance.
Excellent Customer Service & Support
I had an excellent experience and would highly recommend their service. I spoke to Elisha, her customer service was outstanding—friendly, professional, and very welcoming. She was incredibly patient and pleasant throughout the entire interaction, taking the time to ensure everything was handled properly. It’s clear they genuinely care about their customers and providing a high level of service. A truly positive experience from start to finish.
Chloe Emptage always a massive help…
Chloe Emptage always a massive help when sorting DBS for workers within our industry.
Quick to reply and resolves any issues i have.
Would 100% recommend this service if looking to book a DBS check.
Wanted to update our service
Wanted to update our service, Ben dealt with this in an efficient manner.
Such an amazing company that really…
Such an amazing company that really does support you when you come across any self issues. Ben especially was very helpful and very speedy on an enquiry. We highly recommend this company.
Incredible customer service
The person who helped me with my application was extremely careful and thorough, and very responsive.
Thank you, Care Check!
Lily has been super helpful throughout…
Lily has been super helpful throughout the whole DBS process. Always responds in a timely manner and puts up with my endless questions!
I had a very positive experience with…
I had a very positive experience with this call centre. The staff were professional, courteous, and genuinely attentive throughout the interaction. My query was handled efficiently, and the representative took the time to clearly explain everything, making sure I fully understood the solution.
What stood out most was their patience and willingness to go the extra mile to resolve my issue. I didn’t feel rushed, and the overall communication was clear and friendly. It’s refreshing to deal with a support team that values customer satisfaction to this level.
Overall, I would highly recommend this call centre for their excellent service and dedication to helping customers.
Fantastic service!
Fantastic service!
We are an agency that uses this company to process DBS for our candidates.
DBS seem to be getting through much more quickly and any queries/issues are responded to immediately by the team.
Emily W has been fantastic as my point of call and i cannot speak highly enough about the customer service i have received from Emily.
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