Captain Seat Ltd Recensioni 

160
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Really friendly staff had full width rock and roll bed fitted expertly look fabulous well worth the dollars would recommend anytime

Valutata 5 stelle su 5

Had rock n roll bed six months ago and they had to rip out old rear seats fixing brackets and rubber flooring and replace with ply/ carpet to take the R&R bed. Did excellent job. Had two front captain... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic service from start to end. Helpful and honest with an excellent quality product. We visited to upholster the seats and a rock and roll bed in our new T6.1. We swapped the front seats to... Leggi di più

Valutata 5 stelle su 5

From ordering to fitting took less than two weeks. Old rock and roll bed removed and new one fitted, plus full set of front seats fitted in half an hour. Amazing! We decided to take our Vivaro camper... Leggi di più

Dettagli dell'azienda

  1. Produttore

Informazioni fornite da varie fonti esterne

Captain Seat provide high quality bespoke car trimming and upholstery service. We do front seats, rock and roll beds, carpet lining and insulation, bespoke custom projects.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

160 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

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(160)

7 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great rock n roll bed

Ordered and has a rock n roll bed from Captains seats after being recommended by a camper conversion company
Bed is very good quality, nicely upholstered and easy to use
Fitting was done by them and was a good addition
Customer service was excellent throughout

Thank you Captains Seats

5 agosto 2022
Valutata 5 stelle su 5

Seats and bed were better than factory…

Seats and bed were better than factory george and his team are truly hard working honest and up front and would never let anything less than 100% leave their workshop would use again and recommend them all day long thanks again guys.

19 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

A great experience

A great experience. Very helpful when ordering a reverse 3 seater bed.
Very professional on arrival for fitting and they did a great job on that.
Recommended for your camper conversions.

10 luglio 2022
Valutata 5 stelle su 5

Anne ⚓

Brought a van to Captain Seats had a rock and roll bed fitted and the front seats replaced, fantastic service, efficient, quick and very friendly. The quality is fantastic I can't recommend them enough.

7 giugno 2022
Non scritta su invito
Valutata 5 stelle su 5

This is the second set of seats and bed…

This is the second set of seats and bed that I’ve had from Captain Seats. Really good quality of work and they fit everything in a matter of minutes and you’re on your way. Definitely recommend if you’re converting or just wanting to upgrade your standard seats

22 aprile 2022
Valutata 5 stelle su 5

Fantastic service and quality product

Fantastic service from start to end. Helpful and honest with an excellent quality product.
We visited to upholster the seats and a rock and roll bed in our new T6.1. We swapped the front seats to two captain’s seats and couldn’t be happier with the quality and comfort.
We opted for nappa leather with alcantara inserts, super comfortable and wipe clean for those mucky van walks!
Cannot recommend Captains Seat enough.

14 aprile 2022
Non scritta su invito
Valutata 1 stelle su 5

Looked good, made badly, installed poorly

When originally fitted the seats looked good and i was happy to see they were as shown on the website, that is the last time i was happy with them. Firstly on the way home from fitting a squeek appeared and a rattle that were beyond any bed like this i have ever heard, and it only got worse. I immediately spoke to them and the only solution was to just bring it back, having traveled 6 hours already and heading further away that evening i couldn't so was unable to do so. Since then the seat has gotten louder if anything and also has rusted on the hinges at the top which shows in the seated position. The fabric, although good looking initially, is not very hard wearing and in less than 9 months has scuffs and marks from back pocket buttons. Also when i was replacing the brakes on the van i discovered that when they fitted the bed they didn't remove the plastic under tray, just cut holes in it! there are holes cut and bolts cut out to make this as fast for them as possible at the cost of my vehicle. The only solution offered is just bring it back and they will stop the squeak, no replacement frame no other offers. There is no way a frame should be this noisy on day 1 of all things and all you can do is make the long drive back if you are unhappy, the cost of the drive alone means a few too many squeeks and you might as well buy more expensive. While the rib beds are more expensive i will gladly pay more next time to have a vehicle that doesn't scream at you as you drive.

Basically they are a very pretty seat and it looks great on day 1, but not worth the time and cost given how its made and installed.

EDIT: i was told i should sell the bed privately if im not happy as they offer no support other than bringing it back, nor any replacement frame. Terrible customer service.

Edit 2:
The plastic undertray is cut squarely and directly beneath the mounting plates, this was not there before and is in no way related to any work i would have had done on the vehicle. Claiming it was not you is a blatant lie. Regarding your point about trying to get me booked in, No i tried to rectify the problem and living in ireland you only offered me a return which is clearly not possible. I also asked if there was a way i could fix the issue which you ignored at the time.

7 aprile 2022
Logo di Captain Seat Ltd

Risposta di Captain Seat Ltd

Hi Mr Heaton
Firstly we would like to apologise that you are unsatisfied with our service and our product, we do our best to ensure our products are manufactured to the highest standards. 
We are sorry to hear about the issues you have experienced, however we have tried on multiple occasions to get you booked in so we can rectify any issues FOC under warranty. Should any components be faulty they would be repaired or replaced under your 12 months warranty.
I would like to advise that material you have chosen its not Fabric but Automotive Leatherette (plastic vinyl) and even if you had real leather it would have been scratched with pocket buttons.
Unfortunately we can not offer any solutions over the phone and all warranty work needs to be carried out at our site which is stipulated in our terms and conditions.
With regards to the plastic tray underneath your vehicle we certainly do not cut any plastics or use any power cutting tools due to the health and safety. 

We have reviewed your file and photos on our system, on the installation date it has been noted that your floor was not finished and complete. It is possible that this may have caused an issue as our beds need to be fitted to a finished level floor.

Again we apologise that you are unhappy with our service and product, however we are happy to resolve these issues under warranty should you wish to travel back to our site.
We hope that you will understand that it is impossible to attend any warranty claims remotly and that we can only attend to issues if we are given the chance to do so at our factory.
Captain Seat Ltd

Valutata 5 stelle su 5

New seats for a T5

Just recently had new seats from Captains Seat for my T5. They look amazing, really comfy and I was helped by Danny throughout the process who offered great advice on the style to suit my van.

24 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Took the long drive from Southend to…

Took the long drive from Southend to captain seat today, well worth it. The rock n roll bed and matching front seats are superb , great quality . All done in under half an hour, I can’t praise them enough . Great customer service. Thanks to all at captain seats A+++

11 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Absolutely amazing service

Absolutely amazing service. I had mechanical problems with my van just before the seats were meant to be fitted and the guys at captain seat were so understanding, moved the date for me and now they have been fitted to the highest standards. I love my seats, would recommend anyone.

5 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Please Read -

From enquiring asking simple questions to finalising details, the guys and girls and captain seat were brilliant, and there excellence continued right till the end when I dropped my van down, saw my seats and bed for the first time and had them fitted. Great communication, professional, welcoming and accommodating. Well worth the 300 mile round trip!

21 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent bed

Excellent product, extremely well made. I had an item from stock so can't really comment on lead times but was fitted on appointment efficiently and cleanly within the hour.
My only criticism would be the customer waiting area (literally 2 wooden chairs in a windowed shed) for the money I was spending I would have least liked a coffee!

20 settembre 2021
Logo di Captain Seat Ltd

Risposta di Captain Seat Ltd

Hi
Prior to Covid pandemic we would certainly have customers waiting in our office with hot or cold drinks at they disposal while fitting is been carried out.
However due to current health and safety in regards to pandemic we have moved in to larger offices so we can have seperate waiting room.
Unfortunately we are unable to offer drinks during pandemic .
I do apologise that our effort in providing temporary shelter and no drinks being available is to your disapointment but I assure you that waiting room is being built and hopefully will be completed soon.
Many Thanks
Captain Seat Team

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