Ordered 2 sizes from Capala as I wasn’t sure which would fit, delivery was really quick and items were as described. Returned the size that didn’t fit and spoke with Alice who was absolutely brilliant... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Ordered 2 sizes from Capala as I wasn’t sure which would fit, delivery was really quick and items were as described. Returned the size that didn’t fit and spoke with Alice who was absolutely brilliant... Leggi di più
L'azienda ha risposto
Great brand. Really good quality. Super fast delivery. And amazing customer service. I made 3 purchases and one return (the colour didn't suit me). All went seamlessly. Definitely recommend this br... Leggi di più
L'azienda ha risposto
I made an error on my order by selecting the incorrect size on a release today, within half an hour they had sorted my issue out and an hour late, order dispatched. Can't fault the customer service no... Leggi di più
L'azienda ha risposto
Very happy with all my items from Capala! Started with a dress, then a bikini, then another one, and now I have a little collection. Overall really flattering, nice quality too, it’s worth the splur... Leggi di più
L'azienda ha risposto
LONDON BASED SWIMWEAR BRAND
35 SELBORNE ROAD, DA14 4QP, SIDCUP, Regno Unito
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I ordered two bikinis as I wasn’t sure on which shape would suit me best, and I’d seen how stunning they looked on Instagram. Arrived quickly and didn’t disappoint however as they’re quite expensive I decided I would only keep one. I packaged up my return and sent it back, a couple of weeks passed and I’d not had confirmation they had received it or my return processed so I sent an email to them. I’ve had no response I’ve followed up twice more and still nothing back! This is between March- June so several weeks have passed. I would just really like my refund as it is a lot of money but not getting any response!
*Edited 02/06 after receiving the response on this original review I sent an email to Ellie direct and this was sorted within the hour! I think the issue was I was replying to the info email and I don’t think they were going through for some reason!

Risposta di CAPALA SWIM
I decided to treat myself for my holiday, and wow — what a stunning bikini! The quality and fit are absolutely gorgeous. I initially had to exchange the top for a different size, but Ellie was incredibly responsive and helpful, making the whole process smooth and stress-free. I’m also eagerly awaiting my pre-ordered Grace dress — sadly it didn’t arrive in time for this trip, but that just gives me the perfect excuse to book another holiday (and pick up another bikini!). Highly recommend!

Risposta di CAPALA SWIM
I wish I could give them 10 stars! ✨ I’m beyond impressed with the quality, the product and mostly the team and service. I ordered last minute, late in the evening for an event 3 days out. I also made an administrative error typing my address by accident because I was in a rush. 🤦🏻♀️I was so scared I wouldn’t get the order on time. I woke up the next morning to get an immediate notification that the shipment was sent out first thing. Following that multiple emails from the team and the owner herself reassuring me of the updates and that the package would make it in time. I really appreciated this level of care because it really helped calm me down. I am so impressed with this team. As a small business they cared to make sure everything from product to experience was perfect, cannot wait until my next order!! PS the FYA dress is unreal. Thank you team Capala for making me best dressed at my event!

Risposta di CAPALA SWIM
I have to share my incredible experience with Ellie at Capala.
The most gorgeous, high quality swimwear I have ever tried. I ordered lots of items for my holiday from various luxury brands (Adora, Grace Jacobs etc) and Capala's quality was just unmatched. The Fyre Dress is just a show-stopper and such amazing quality. Ellie was so responsive to any queries I had - she is truly a fantastic business owner and clearly puts customer service first. So impressed

Risposta di CAPALA SWIM
Stunning bikini, great quality, fast shipping. I communicated with Ellie from Capala Swim directly and she was so helpful and friendly, the best customer service ever, thank you! 100% recommend this amazing company, buy the bikini, I will definitely be buying more!!
Could not recommend Capala enough!! Amazing swimwear brand and such gorgeous designs I absolutely love my new bikini. Great customer service too. Will be buying from this gorgeous brand again and again thank you!! Xxx
J’ai passé commande le 10 juin, cela fait Plus de 15 jours que je n’ai ni reçu la confirmation de commande, ni le suivi…

Risposta di CAPALA SWIM
As soon as I saw the Kamala one piece, I knew I had to have it!! I love thé unique style and the way it compliments my curves. I just feel so confident and sexy in it!
Amazing quality and service!
This small business is operating better than most lux swimwear brands, with amazing fit and quality, quick delivery, great customer service, lovely packaging. Will be ordering again throughout the summer!!

Risposta di CAPALA SWIM
I have NEVER felt more confident in a swimsuit!! Honestly one of my favourite suits I have ever bought and got so many compliments. The customer service is also 10/10. When I has questions about sizing and express delivery the responded with in the hour! Can not recommend enough

Risposta di CAPALA SWIM
I am obsessed! The material, the fit, even the packaging, everything is unreal! The shape is so so flattering, I couldn’t recommend CAPALA enough & can’t wait to get another! ✨

Risposta di CAPALA SWIM
My FAVE swimwear I’ve owned! The quality is amazing and the cut of all the bikinis are so flattering. The Fya dress I’ve never had so many compliments in too! Always the best customer service too, will always be buying from here!

Risposta di CAPALA SWIM
Capala is my fave swimwear brand hands down. Bikinis fit like a dream and the quality is unreal. Customer service is also perfect!

Risposta di CAPALA SWIM
I’ve bought from capala a few times now and the quality and fit is perfect every time. My absolute go to from now on when booking a holiday!

Risposta di CAPALA SWIM
Just got my dress it’s so stunning and comfy. Great fit and the print is as insane in person as in photos. It also got dispatched quicker than expected thanks to the customer service. I was in such a rush to get it and they were so on it and so so helpful!!

Risposta di CAPALA SWIM
I absolutely love my Capala piece!! It fits so nicely and I have gotten so many compliments wearing it! Can’t wait to try the new collection 💕

Risposta di CAPALA SWIM
UPDATE - I have received the package and am happy with the quality, look and feel! Thanks!
I have placed on order and received a shipment confirmation almost a month ago, but the delivery service is still waiting to receive the package from the sender. After numerous attempts to receive an update from the company, I still haven’t received one and am still waiting for my package… would not recommend to order here.

Risposta di CAPALA SWIM
I have never felt more confident!
Ellie's designs have made me feel so beautiful and the originality and thought behind it make it that much better. Each piece is made with so much attention to detail and hug you in all the right places. She is unmatched. Best swimwear brand out there.
Bought one bikini after searching for ages for something that was high quality, interesting design and a flattering cut without breaking the bank. It took a while but so glad I found Capala, ticks every box and is so flattering and comfortable. Have worn on holiday in the pool and sea and still looks perfect, can’t wait to buy more from this brand!

Risposta di CAPALA SWIM
Bought a bikini from Capala
The quality is amazing and colour is just stunning.
I would definitely recommend❤️

Risposta di CAPALA SWIM
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.