One of the best things I spend my money on is on the Canta 30 K radio frequency machine.. i got all the information on how to use the machine. Great customer service . I feel very confidence now af... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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⭐⭐⭐⭐⭐ We had a great experience purchasing multiple devices from this company! The entire process was smooth and hassle-free, from the initial communication to delivery. The team was professional,... Leggi di più
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BUYER BEWARE! Do not buy! Customer Service is a a joke ! Called and emailed saying machine does not work! They Emailed me saying “sorry. No phone calls from anyone.machine does not work after more t... Leggi di più
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Absolutely love my new Hydro Facial Ice Blue machine! I’m so glad I decided to buy it. I’ve done several facials on family and friends to help me get acquainted with all its functions and features. Ev... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Canta Esthetic is a professional beauty technology company specializing in advanced spa and aesthetic equipment solutions. We provide complete services covering R&D, production, sales, and after-sales support. With operation centers in Los Angeles, Hong Kong, and London, we are committed to delivering high-quality professional beauty machines for personal care clinics, spas, and salons.
Informazioni di contatto
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fook Street, San Po Kong, , , Hong Kong
- +1 (786) 309-6888
- info@cantaesthetic.com
- cantaesthetic.com
4,1
Molto buono
89 recensioni
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I’m really impressed with this machine, would reccomend
I’m really impressed with this machine. It’s solid and well-built—definitely has some weight to it—but still compact enough that it doesn’t take up much counter space.
I originally had this treatment done at a salon and loved the results, which led me to try an at-home version. My first machine was a smaller, less expensive unit that lasted about two years and maintained the job… but this one is on a completely different level, delivering much better results with less time.
The very first time I used it, I was blown away. It felt much closer to my salon experience—stronger, deeper, and more effective. Compared to the ~$1200 unit I had before, this machine clearly delivers more power and performance.
Yes, it’s a bigger investment, but in my opinion, it’s absolutely worth it. The results and overall experience justify the price.
As a bonus customer service has been fantastic. Super responsive, knowlegable and helpful.
1 maggio 2026
Disappointed
About the "EMSlim" neo - I am genuinely disappointed. It's not terrible, however it's basically the same thing as the MyoSlim I bought from Aliexpress last fall for $1K. I thought it would be stronger because on the description online it says 5800W. That's why I bought it. Later I realized that 5800W is not possible. And the other problem is RF isn't working. Same issue with MyoSlim, no working RF.
7 aprile 2026
Risposta di Canta Esthetic
Dear Reviewer,
We would like to clarify that we have carefully checked our system and could not find any order associated with your name, email or review information. Based on the information currently available, you do not appear to be a Canta Esthetic customer.
Canta Esthetic is a professional aesthetic equipment supplier. Our machines are not low-quality marketplace devices, and they should not be compared with inexpensive products purchased from platforms such as AliExpress. The key components and accessories used in our devices are sourced from reliable suppliers in the U.S. and Germany, and our machines are built with high-standard configurations for professional use.
We also provide services that low-cost marketplace products typically do not include, such as complimentary one-on-one online training, marketing materials, treatment guidance, a three-year warranty, and lifetime technical support. These are important parts of the value and protection we provide to every verified customer.
Regarding your comment about the RF function, Canta Esthetic offers several EMS Neo models with different configurations and energy levels. Without a verified order or model information, we cannot determine which machine you are referring to. However, feedback from many customers confirms that the RF energy on our machines is strong and produces a noticeable heating sensation when used correctly. We do not agree with the claim that “RF isn’t working” as a general statement about our machines.
We want to reiterate that Canta Esthetic is a professional and reliable aesthetic equipment brand. Every order from us is protected by our three-year warranty, lifetime technical support, and 30-day return policy. We understand that purchasing professional equipment is an important investment, and we stand behind our customers with responsible after-sales service and technical support.
If this review is connected to an actual Canta Esthetic order, please contact us at info@cantaesthetic.com
with your order details. Otherwise, we respectfully ask that inaccurate or unverifiable claims not be presented as a verified experience with our company.
Warm regards,
Canta Esthetic Customer Service Team
info@cantaesthetic.com
Erica was great with training and…
Erica was great with training and follow-up. I will say I has some issues with missing items from my order but they did contact me back and sent what was missing in a timely manner. I've had my machine for a few months but haven't really had a chance to use the different handpeices due to not having everything. What I can say I have the 10 in 1 hydrodermabrasion with booster and it works okay wish it was stronger and a more solid built.
28 aprile 2026
Risposta di Canta Esthetic
Dear Crystal,
Thank you for sharing your feedback. We’re very glad to hear that Erica provided helpful training and follow-up support.
We also appreciate your patience regarding the missing items. Once the issue was confirmed, our team arranged the replacement items for you as quickly as possible, and we’re glad they were delivered in a timely manner.
Regarding the 10-in-1 Hydrodermabrasion Machine with Booster, this model is designed for professional facial cleansing, exfoliation, hydration, serum infusion, and multi-function skin care treatments. The suction and energy levels may feel different depending on the treatment handle, settings, solution flow, skin condition, and operating technique. If you would like the machine to feel stronger during treatment, our technical support team would be happy to guide you through the settings and usage tips.
Canta Esthetic provides one-on-one training, a three-year warranty, and lifetime technical support. Since you have not had much time to fully use all the handpieces yet, we would be happy to continue assisting you so you can get the best results from your machine.
Thank you again for recognizing Erica’s support. We truly appreciate your business and will continue to stand behind you with after-sales service and technical support.
Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com
Canta employees are professional
Canta employees are professional. Provide training and certificate for all machines. Response within 24-48 hours. Customer service is excellent!!
27 aprile 2026
Risposta di Canta Esthetic
Dear MELANIE,
Thank you so much for your kind review.
We’re very happy to hear that you had a positive experience with our team, training, certification, and customer service. Providing professional support before and after each purchase is very important to us, and we truly appreciate your recognition.
Thank you again for choosing Canta Esthetic. We look forward to continuing to support you and your business.
Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com
Hesitant and pleasantly surprised.
I was a bit skeptical about spending money on a product I could not see or test prior to purchase, so to ease my mind, I reached out to customer service and was pleasantly surprised about how timely and thorough their response was. I sent several more emails and always received detailed responses, not AI, so I purchased the 3-in-1 laser. Once it shipped, the Canta team maintained communication with me to make sure I was aware of when to expect my equipment. When the equipment was delivered, it was packaged in a very sturdy trunk with plenty of foam to protect it. Once unpacked, I followed the manual and it started right up. I scheduled my training with Erica and she explained everything very thoroughly, answered all my questions and made sure I was ready to use my equipment. After obtaining the necessary mediums for use with all of the different laser tools, I sampled a few treatments and have been extremely satisfied with the results. I would highly recommend this company as their customer service is top notch and their products are professional grade.
25 marzo 2026
Non scritta su invito
Risposta di Canta Esthetic
Dear Paula,
Thank you so much for sharing such a detailed and thoughtful review.
We completely understand that purchasing professional equipment online can feel like a big decision, especially when you are not able to see or test the machine in person first. We’re very happy to hear that our customer service team was able to answer your questions clearly and help you feel more confident before placing your order.
We’re also glad that your 3-in-1 laser arrived safely, was well packaged, and started smoothly after setup. It’s wonderful to hear that Erica provided thorough training, answered all your questions, and helped you feel ready to use the equipment properly.
Your satisfaction with the treatment results means a lot to us. At Canta Esthetic, we truly care about providing professional-grade machines along with reliable support, training, and after-sales service.
Thank you again for trusting Canta Esthetic and for recommending our company. We sincerely appreciate your support and look forward to continuing to assist you and your business.
Warm regards,
Ada Salazar
Canta Esthetic Customer Service Team
info@cantaesthetic.com
Quality reasonable priced product
Quality reasonable priced product, great training. great so far!
22 aprile 2026
Non scritta su invito
Machine is affordable, effective, and customer service is great
The customer service is great and they respond in a timely manner. When scheduling the training they worked with me due to the time difference and were very understanding of me having to reschedule. I had my training with Erica and she was very knowledgeable with my 3 in 1 laser machine and answered any questions I had thoroughly. And as for the machine it works great, is very affordable, and is comparative to the machines used in my certification courses which cost at least 10x the amount. Would definitely recommend for newly established businesses!
18 aprile 2026
Non scritta su invito
AMAZING
So far I have loved my results with my 3-in-1 cavitation & RF machine! I started with the smallest one to see if I liked it & I'm already planning on purchasing a bigger/more heavy duty machine! HIGHLY RECOMMEND For professionals & beginners!
14 aprile 2026
Non scritta su invito
Very pleased with Canta
Purchased the laser, tattoo and Hair removal machine . Very pleased with the machine as well as the support and training we have received from Erica !
16 aprile 2026
Non scritta su invito
I had a great experience with Canta…
I had a great experience with Canta Esthetic. The machines are great to work with. You also have great communication for any questions and training. I would recommend Canta Esthetic to anyone.
13 aprile 2026
I ordered the 40k cavitation machine
I ordered the 40k cavitation machine, and it's proving to be an incredibly useful machine. Clients have seen inches off their waist, hips, and thighs. The machine itself is user-friendly and intuitive to use. The customer support with this company is really good too. I was unaware that it would be shipping from overseas, but a quick email exchange later and I was updated on the shipping info I was requesting. The machine came well-packaged inside a cardboard box that was inside a wooden box. All parts were included and it was also incredibly easy to assemble.
1 marzo 2026
free training is key
first of all the prices are reasonable the customary service exceptional and the training and support was just tremendous. We will continue to do business with Canta.
4 marzo 2026
Great communication
Great communication, Received my machine in a timely manner. Happy with it
1 aprile 2026
Hydrafacial
They were so helpful in what I was looking for and I received it quickly. Also they sent a whole email on how to set it up. Great quality and great response. Highly recommend.
26 febbraio 2026
Don’t fall for free gifts with purchase
Ordered a 6:1 cavitation machine as part of the Valentines Day special (free cart+gel) and I have been waiting over a month for the cart+gel. Was told it would be shipped out separately from machine in 2 weeks. This was stated a month ago, still nothing. I am getting the run-around with customer support!
17 febbraio 2026
Non scritta su invito
Great service and prompt delivery
I purchased the emculpt machine on valentines day and received the cavi machine complimentary. Customer service was prompt and delivery as well.
14 febbraio 2026
Non scritta su invito
Risposta di Canta Esthetic
Hi Noel, thank you so much for your review and for sharing your experience with us.
We’re very happy to hear that your EMSculpt machine arrived smoothly and that the complimentary cavitation machine was a nice addition. It’s also great to know that our team was able to provide prompt support and that the delivery met your expectations.
We truly appreciate your support and trust in Canta Esthetic. If you ever have questions about the machines, training, or treatments, please feel free to reach out to us anytime — we’re always here to help.
Pirate’s Tale
Promised accessories were never delivered and customer service keeps saying the item is “on the way” but cannot provide any tracking. It has now been 3 months.
The company presents itself as US-based and suggests items ship from the US, but when my order arrived I discovered the machine had actually been shipped directly from China.
The overall transaction felt very misleading. If I had wanted to order directly from China, I could have purchased the same type of machine for 1/3 of the price.
12 marzo 2026
Non scritta su invito
Risposta di Canta Esthetic
Hi Pirate’s Tale, thank you for sharing your feedback.
After reviewing your order, we believe the issue you mentioned is related to the complimentary gift. Your machine was successfully delivered to your address in Canada. We had also arranged a complimentary gift for you, but due to a temporary shortage caused by a high volume of orders at that time, the gift was delayed. Our latest update shows that it is currently in transit.
We currently operate warehouses in Los Angeles, Hong Kong, London, and Poland, and our warehouse team arranges shipment based on stock availability and the customer’s delivery address. Because of this, orders and accessories may ship from different warehouse locations.
We understand your concerns, and we also want to clarify that while there may be many similar-looking machines on the market, at Canta Esthetic we focus on higher-quality equipment and reliable long-term support. We do not choose low-grade production. Our machines are built with parts sourced from trusted quality suppliers, and every machine includes a 3-year warranty, lifetime technical support, free one-on-one training, and marketing support.
Please contact us directly at info@cantaesthetic.com and we will continue following up on your gift shipment for you.
I placed my order 3 weeks ago and still…
I placed my order 3 weeks ago and still don't have any shipping information. I've reached out multiple times via email, phone, and their chat feature. I received one response 2 weeks ago claiming I'd have my tracking number by now. Still nothing.
15 febbraio 2026
Non scritta su invito
Risposta di Canta Esthetic
Hello Melynda,
Thank you for taking the time to share your feedback.
For orders shipping to a U.S. address, delivery typically takes about 3–5 business days when the item is in stock at our Los Angeles warehouse. In some cases, processing may take longer if the item is temporarily out of stock or requires logo customization.
If you would like us to check your order status or assist further, please email info@cantaesthetic.com
directly, and our team will review the matter promptly and handle it as a priority. If you were not satisfied with the service you received from the representative assisting you, please feel free to mention that in your email as well.
Thank you again for your feedback.
Terrible customer service
Shipping was very fast. Initially disappointed because there was no user manual with the product or online. I have to reaching out to the company. They sent me the appropriate user manuals, extended by warranty and gave excellent customer service.
6 marzo 2026
Non scritta su invito
Risposta di Canta Esthetic
Dear Paul,
Thank you so much for updating your review.
We really appreciate you giving us the chance to help. We understand it was disappointing not to have the user manual at the beginning, so we’re very glad our team was able to send the right manuals, extend your warranty, and provide the support you needed.
Your feedback truly means a lot to us. Thank you again for your patience, your understanding, and for sharing your experience.
Excellent experience with Canta Esthetic
Customer service support was excellent. The training on product was excellent which gave detailed instruction on how to operate the equipment. My over experience was excellent and due to this I will make a future purchase from Canta Esthetic.
4 marzo 2026
Risposta di Canta Esthetic
Dear Derek, thank you so much for your kind words and for sharing your experience with us.
It truly means a lot to hear that our customer service and training were helpful to you. We know that getting started with a new machine can feel overwhelming at first, so we’re really happy to know the training gave you the clear guidance and confidence you needed.
We sincerely appreciate your trust and support, and it means even more to hear that you would choose Canta Esthetic again in the future. We look forward to being here for you whenever you need us.
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