Cancunrivieramaya Recensioni 

74
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

We had a great time snorkeling! Our guide, boat captain and photographer were excellent. We saw tons of fish, several sea turtles and a beautiful eagle ray. The equipment was good quality - not the... Leggi di più

Valutata 5 stelle su 5

The whole experience were great, the staff and guide were very helpful and made the trip easy and relaxing and a lot of fun. The shuttle was very convenient, and even the quick snorkel lesson at the b... Leggi di più

Valutata 5 stelle su 5

Friendly van driver picked us up at our hotel on time. Arturo met us at dock with my lost ticket. Guides on boat friendly and professional. Water was Perfect temperature. Beautiful coral and fish... Leggi di più

Valutata 5 stelle su 5

Me and my brother were looking forward to a great parasail experience with these guys. Everything was smooth, we first contacted with Javier who was kind enough to ask all our questions & doubts. To p... Leggi di più

Dettagli dell'azienda

  1. Tour operator
  2. anche in
  3. Agenzia viaggi

Informazioni fornite da varie fonti esterne

The best prices and customer experience on Cancun tours and excursions are here. Besides being the coolest travel agency in Cancun and Riviera Maya, we are committed to offering travel services of the highest quality, combining our energy with our years of experience. Our satisfaction comes in serving clients who experience the joys and inspiration of travel. In addition, we are locals, this means we can solve any possible problem at any time of the day within minutes. We are your best choice for all activities, attractions, tours, hotels and transfers in Cancun and Riviera Maya. Solo travelers, families and groups are all welcome. Save big money booking with us, you choose your Cancun and Riviera Maya tour, we take care of the rest!


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

74 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

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(74)

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Valutata 5 stelle su 5

Perfect day

Friendly van driver picked us up at our hotel on time. Arturo met us at dock with my lost ticket. Guides on boat friendly and professional. Water was Perfect temperature. Beautiful coral and fish and turtles and shipwreck. Fun first time snorkel experience. The right amount of time for families and novices.

1 luglio 2016
Non scritta su invito
Valutata 4 stelle su 5

Me gustó mucho.

Todo estuvo fantastico. Sólo creo que tienen una clara preferencia por el turismo extranjero y eso es triste. Nos trataron bien, fueron muy atentos y amables, pero me sentí como si yo fuera la extranjera en mi propio país, pues mis 2 hijos y yo éramos los únicos mexicanos en el grupo y la verdad parecían más interesados en satisfacer las expectativas del resto del grupo. En fin, tal vez sea el viejo tema de las jugosas propinas en dólares o nuestro malinchismo "nato", en cualquier caso: mal. Todos pagamos el mismo costo por el tour...

28 maggio 2016
Non scritta su invito
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Risposta di Cancunrivieramaya

Hola Joel,
gracias por su opión.

Para nosotros todos los clientes tienen la misma importancia independientemente de su nacionalidad.

Lamentamos sus sentir, y trabajaremos para mejorar este aspecto en base a su comentario.

Saludos.

Valutata 5 stelle su 5

BEST DAY EVER!!!!!! WHAT A WAY TO END OUR TRIP! EXCELLENT!!!

Spent 7 days in Cancun at a great resort..all inclusive...BUT.....this tour was so fun......catamaran....sea ...sunshine.... a very lively crew.....with outrageous music.....open bar....the crew was fun..pleasant.....and not a minute without a cocktail in hand! We sailed...we snorkeled...we lunched..we stopped to pet sharks and then we shopped at a an island and explored and bought souvenirs .....then we sailed again and stopped to take spinnaker ride off the boat..they took fun photos all the way......beach clubs hammocks.....and clear waters.......THUMBS UP! If you are a Fuddy Dudddy..its not for you.....its a great way to spend a fabulous day on the water! Respect the Reef Life...its a Living...Alive and Beautiful...... Dont miss this Tour!

16 maggio 2016
Non scritta su invito
Valutata 5 stelle su 5

Great day

If you love snorkeling but don't want to spend a hole day for it go with Total snorkel. The reef is awesome, the staff is great and the equipment for all needs. So far the only place I know where they even allow you to dive under instead of just floating. One of the best snorkel tours I have done. Definitely recommend this trip. Thank you Total snorkel for an amazing day!

12 maggio 2016
Non scritta su invito
Valutata 5 stelle su 5

The best site to buy and enjoy the Riviera Maya

I found a great fair price in all services, it was a big experience because they have a great customer service, helping with your questions, on time, safe buys online, good site web, cool people, clean vehicles. Also they offer great product quality, so you only have to worry about enjoy the beautiful sea and nightlife.

12 maggio 2016
Non scritta su invito
Valutata 5 stelle su 5

Great service , had an amazing time!

We bought most of our tours with them during our time in Cancun and now we prefer them over the other companies we tried! We got a great service from the start, the tours and transportation were perfect and all for a great price. Would definitely recommend them.

12 maggio 2016
Non scritta su invito
Valutata 5 stelle su 5

Thanks Cancun Riviera Maya

It was really cool to experience my holidays in Cancun through some of the tours this company offers. Not only they have a fair price, and a very good customer service but also every tour you give its fun and very rewarding. In other words, great product quality.
Can't wait to go back!!!!
Thanks.

12 maggio 2016
Non scritta su invito
Valutata 1 stelle su 5

Bad customer service

Terrible customer service experience. They were degrading and talked down to me when I was trying to get a problem resolved. There was no follow up, and no compromise made by the company.

9 maggio 2016
Non scritta su invito
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Risposta di Cancunrivieramaya

Thanks for your comment.

If you could send us more details would be very helpful. For us, customer service is very important and a "terrible service" is unacceptable..

Please share your experience with us at info@cancunrivieramaya.com so we can take actions over your comments.

Best regards.

Valutata 3 stelle su 5

Good, but missing payment information

When we bought the tour we thought all expenses were included, turns out we needed $10 each for taxes which we were not previously informed. We didn't take much cash or any credit cards because we were afraid to loose it during the trip, so when paying the taxes we were left without any cash. Then, when the tour ended, the guide demanded tip, which we couldn't give because we were out of cash. He got mad at us and started talking ill about us. We were very dissapointed on the tour because of this.

9 maggio 2016
Non scritta su invito
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Risposta di Cancunrivieramaya

Hi Masiel,
the dock fee on Jungle tour is informed on the tour details -not included section.

To avoid misunderstandings, we'll try to put it on a more visible place, as well as remember our customers on our confirmation emails.

Thank you very much for taking the time to write your comment, it has been very helpful.

Valutata 5 stelle su 5

Best part of our trip

We went to Xplore and the bus was prompt, clean and the guides were fluent in Spanish and English. Even though it was late, the ride home was pleasant. They turned down the lights.
I highly recommend!

9 maggio 2016
Non scritta su invito
Valutata 5 stelle su 5

Best time when parasailing in Cancun!

Me and my brother were looking forward to a great parasail experience with these guys. Everything was smooth, we first contacted with Javier who was kind enough to ask all our questions & doubts. To parasail in cancun is one of the best things in our vacation, they even provided free transportation from our hotel which was like 2km up north. Equipment was good and we felt very safe, we definitely recommend to all

3 maggio 2016
Non scritta su invito

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