Campervanvillage  Recensioni 

147
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TrustScore 3 su 5

3,2

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Valutata 4 stelle su 5

Very pleasnt staff member made for easy collection, vehicle as described. Drop off out of hours involves a surcharge - not sure why. Different from car rental in that return fuel at same gauge level... Leggi di più

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Valutata 1 stelle su 5

Messed around with the Johnny Feelgood pick up Operator I was dealing with was rude and not helpful after finding out fridge was broken he just said too use ice in it After long discussions and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The team at Camper Van Village made the booking, pickup and drop off process very easy. They were helpful with providing tips on using the vehicle with pick up and drop off very easy. The location was... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

事前に疑問点をメールで色々質問したが、すぐ返信してくれてとても助かった。 事前にインターネット上でチェックインでき、車の受け取りが簡単。 受け取り時の説明が丁寧で分かりやすかった。 質問にも気持ちよく答えてくれた。 問い合わせをするための予約番号もメールから探さなくても直ぐ分かるようにと紙に書いてくれて助かった。 車は走行距離17万キロ超えの車で、だいぶガタついていた。 ブ... Leggi di più

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Dettagli dell'azienda

  1. Agenzia di noleggio furgoni

Scritti dall'azienda

Campervan Village is a travel company specialising in campervan 2WD and 4WD rentals across Australia and New Zealand. Founded by experienced travel enthusiasts, we help travellers explore iconic destinations with the freedom of a self-guided road trip. With a diverse fleet ranging from budget-friendly campervans to fully equipped 4WD adventure vehicles, we cater to backpackers, couples, and families alike. Our focus is on transparent pricing, flexible travel options, and reliable support throughout your journey.


Informazioni di contatto

3,2

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TrustScore 3 su 5

147 recensioni

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Ha risposto al 61% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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3,2

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(147)

65 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

We enjoyed the campervan

We enjoyed the campervan
The people in cairns were nice and helpfull when we picked it up
The only thing we think could have some attention because the van is Japanese the radio is too try to do something about it
The rest was all fine we drove 6000km with no hassle

29 dicembre 2023
Valutata 5 stelle su 5

Convinced

I loved it!
The camper had everything we needed and it was so nice to drive 😁
Everything was very easy to handle, also all the renting conditions where very uncomplicated.

I recommend this camper rental!

3 gennaio 2024
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Risposta di Campervanvillage

Thank you very much for the positive feedback, it is much appreciated!

Valutata 4 stelle su 5

Very happy!

We rented the Johnny Feelgood for about 6 weeks and generally, we were very happy. We had to clean it a little bit when we got it and the fan did not work so we had to return to get a new fan. But a lot was really good. The customer support was nice, the car was good as well as the equipment. Also, we got the bond back in time (They write that it takes between 7 to 21 days. We got it back after 10-12 days).
For 5 stars I would expect to have it cleaned better but other than that it was perfect.

1 gennaio 2024
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Risposta di Campervanvillage

Thank you for the feedback and great to hear you had a good time!

Valutata 5 stelle su 5

Recommended company

Easy online booking and paying. The guys already know me due to the uploaded documents, therefore no paperwork at pickup. . Easy return, just gave back the car keys. The campervan was nice, works well, no problems at all. Very friendly guys there. We had a unforgettable journey.

14 dicembre 2023
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Valutata 5 stelle su 5

Such a great experience from start to…

Such a great experience from start to finish. Really appreciated how genuine the staff were, after a pretty horrid time renting another vehicle we were really worried about being scammed again. These guys proved that there are genuine companies out there who really want you to enjoy your trip! The Johnny Feelgood was a great van.

5* all round. Thank you so much

9 novembre 2023
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Risposta di Campervanvillage

Thank you for the feedback! Great to hear you had a good time!

Valutata 5 stelle su 5

UNBEATABLE EXPERIENCE

Honestly, our experience with RTE Backpackers was unbeatable. The caravan we booked was in perfect condition and we can say that it was a very good quality price despite having booked it with such short notice. But without a doubt, what we liked the most was the service we received. At all times they responded very kindly and quickly to all the questions we had and made us feel very safe, informed, and supported. They returned the bond to us a few days later and the entire check-in and drop-off process was very simple. Without a doubt, we will repeat with them.

30 ottobre 2023
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Risposta di Campervanvillage

Thank you for the great review, this is much appreciated! Great to hear you had a good time and are satisfied with our service. Safe travels!

Valutata 2 stelle su 5

complaint

I rented a campervan from you for 4 weeks and I paid a bond of 5000 dollars (3146.80 euros). After returning the Van I had to wait a long time for the money to be returned. everything turned out to be fine and I would get my bond back. Now I see that I get 180 euros less (2962.12 euros) than I paid as bond. Can you explain that? I have sent several emails but I have not heard from you again. if this is normal then I would'nt recommend you!!

8 novembre 2023
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Risposta di Campervanvillage

Hi Ans, please note our average processing time for bonds is 7 days after drop off but it can take up to 21 days to release them. Bonds only get released once vehicles have been checked over by the mechanic for damage and this process may take a bit longer. Regarding the discrepancy in your bond payment, please note that a non-refundable merchant fee was charged to process the bond and it is important to keep in mind that bonds are always charged in the local currency. Your bank may have charged a conversion fee or international card usage fee. Most likely your bank will also use different exchange rates depending on if you are paying or receiving an amount, as this is one of the ways how banks operate and make money. These fees and rates are out of our control. Please speak to your bank directly to find out further details. This is the reason why we recommend to always at least go for Liability Reduction 1 to reduce the liability but also to avoid any unwanted bank fees. We hope this clears things up. Kind regards, Customercare Team

Valutata 1 stelle su 5

CROOKS !!

The mattress was very very very hard and we slept badly. In addition to renting a very expensive van, the cushions and blankets are not included but are extra and I find that unacceptable (if you rent a van for 2 weeks it's to sleep in it, right?). The gas stove is also extra (there's everything you need to cook, but the most important thing is missing, the big joke!).
We still haven't received our $500 deposit 3 weeks after returning it, and I have a feeling we'll never see it again. Impossible to talk to anyone, you're crooks and thieves, it hurts you too much to return people's deposits - you're disgusting!

23 ottobre 2023
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Risposta di Campervanvillage

Hi there, I am disappointed to read your feedback given that we pride ourselves on good customer service & are really proud of Johnny Feelgood which was launched in April this year.

Can you please get in touch if you still need help with your bond preauthorization? We can send you a letter for your bank to release the frozen funds. We released your bond on 23/10 and confirmed this via email. Please note that we never deducted the bond from your account, it was always just frozen. Also, please note that you should not see the funds show on your bank statement as the funds were simply held and never deducted. However, we have noticed a trend now with certain banks not releasing the pre-auths/or showing them as charges when in fact we only ever freeze the agreed rental amounts.  
Please email admin@campervanvillage.com if you require a letter for your bank to get the funds released.

Regarding your other raised points, can you please advise if you have been made aware by your booking agent that bedding is only available as an extra? Also, can you please advise where you read that the gas stove is extra? All our vehicles come with gas stoves and the fee is included in the rental price. With Johnny Feelgood we provide a 2nd gas cooker free of charge and with the budget vehicle Aventus, a 2nd cooker can get added on for $20. Please view the vehicle descriptions here https://www.campervanvillage.com/vehicles/au/johnny-feelgood

Regarding bedding, we state very clearly that bedding is not included in the rental rate and must be added on at the time of booking with Johnny Feelgood to assure the depots have it ready at pick up. We hope we cleared up any concerns and please don't hesitate to reach out to us via admin@campervanvillage.com to discuss this further. Thank you.

Valutata 1 stelle su 5

We were initially given a camper that…

We were initially given a camper that was not road worthy. Bald tyres, no aircon, flat battery the next morning and then the back tyre came loose as we were travelling 100km on a highway.
This was rectified with a replacement van that was in full working order and the mechanic delivered it to us on a Sunday.
We were not compensated in any way and when we dropped the van back got excuses instead of an apology.

4 ottobre 2023
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Risposta di Campervanvillage

Hi Sonia and Craig, I am sorry to hear about your experience. I was able to find your booking and saw that there were not outstanding tasks assigned to the booking. To get a full understanding of the situation, I have reached out to the depot and roadside. We will with Customercare cc'd so they can take over the case.

Valutata 5 stelle su 5

Perfect from A to Z

Perfect from A to Z, we chose the Johnny Campervan and it was just so nice. Everything inside to go camping, big mattress and 2 fridges.
Easy to drive, you can park everywhere to sleep.
Would recommend 100%.

4 ottobre 2023
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Risposta di Campervanvillage

Thank you Clement, the feedback is much appreciated! Great to hear you had a good time! All the best!

Valutata 4 stelle su 5

Picking up our van was great

Picking up our van was absolutely straight forward and the van was explained to us very well except for a couple of things.
1. I didn’t realize the fuel tank was empty until we were on a freeway out of Brisbane. I am so used to hiring vehicles with a full tank and returning them the same it just didn’t occur to me it would be otherwise. It wasn’t too much of a drama but it would have been nice to be told this.
2. The van was perfect for our needs and the basic kitchen set up was also fine with little gas cookers supplied. Again we should have been told when we picked it up that we would need to purchase gas bottles, which I would have been more than happy to do. Unfortunately we didn’t find out until we were an hours drive from anywhere we could purchase them.
They were my only two issues.
I would definitely hire this van again.

28 settembre 2023
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Risposta di Campervanvillage

Hi Cameron, thank you for the feedback, it is much appreciated! I will raise your two points with the depot and I will have a chat with team to see if we can come up with a solution to make people aware that we don't provide a full fuel tank and the gas bottles. All the best!

Valutata 4 stelle su 5

Great service

Great service, a bit not very well clean the cutleries but overall great!

1 giugno 2023
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Risposta di Campervanvillage

Thank you so much for your feedback Alex we are glad you had a great expericane with iur service. We will be addressing the cutleries making sure that they are clean.

Valutata 5 stelle su 5

Swift service, great vehicle

Great service and vehicle. We drove the Johnny Feelgood for a week. Flawless driving! Also great and swift service with the check-in and check-out. No complains of feedback at all!

23 luglio 2023
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Risposta di Campervanvillage

Thank you for your reivew about ourt Johnny Feelgood, we are proud to have this as part of out felt and we are so happy that you have been able to experience it. Please think of us in your furture travels :)

Valutata 5 stelle su 5

I rented a van from Johnny Feel Good/…

I rented a van from Johnny Feel Good/ wicked vans to drive from Brisbane to Sydney. I was provided with a Nissan el grande which was large and very easy to drive. The van was very clean, easy to drive, provided small kitchen, with cutlery cooking equipment, gas burner, camp table and chairs.
Big Thankyou to the team for providing me with a van with very short notice.

24 luglio 2023
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Risposta di Campervanvillage

Thank you again for relocating our Johnny Feelgood. This is our newest fleet that only came into action in April. We are ecstatic that you loved our van and we stride to do our best in ensuring that our customers needs are met. We appriciate your feedback and any travels you have in the furture don't hesitate in contacting us at Campervan Village we will be more then happy to look after you again :)

Valutata 5 stelle su 5

A surprise upgrade to the Jonny…

A surprise upgrade to the Jonny Feelgood Nissan El Grande, was so comfortable, reliable and had everything we needed for our trip. Would highly recommend this vehicle.

27 luglio 2023
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Risposta di Campervanvillage

Hello Andrew, we thank you for your feedback on the Johnny Feelgood! This is our newest addition to our fleet, we are glad that you had a comfortable experience as you all rely on comftablilty when taveling.

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