Camden Recensioni 

The complaints procedure is unfit for purpose, there is a phone number to call but no one answers. They sent me a link to get my compensation pay on to my bank. Sent my bank details and got a automatic reply from Housing Repairs. What a joke Camden Council are.

Mu father late served uk and served in india supply uniform for English army,
I am.good citizen homeless for More two years vulnerable retired crying weeping at night stress out only requesting for suitable temporarily accomodation and social housing approached doctor next to God in England Mp approached camden council if country s organizations are fail to help mean country is drowning but majestically unless it is improved organizations are strong country is strong being living in united kingdom feeling living in africa or third word we do not expect living in all life and our forfathers served but in the mean time all in vane.

Imagine getting a parking fine and the parking warden lied that your not in the car but takes a picture of you in the car then. You dispute the ticket for person lying among other things and they say the warden says you was not in the car and we believe them and out of the 8 pictures taken they use 3 where you can’t see who’s in the car but there’s clearly one with you in the car on the system These people are just fools plain and simple imagine being paid to lie and your manager will uphold the lie and google what you should do if they lie and the will get around it shows you the level the whole office is being paid to lie I can unshaken what the residents go thro dealing with these lot day to day

Guys back early this year I applied for a kiosk not far down the Road
Response was good, interview was arranged
Online 5/2at 12 waiting nothing happened
It’s was cancelled but she forgot to informed me.

2nd time was arranged face to face 2 pm on
went in Camden council office
Only to be told she doesn’t come to the office Tuesdays
. I felt sick all the effort I had put in for nothing guys. The receptionist was very kind helped me. In the end she managed to interview me virtually. To add insult to injury my application was unsuccessful. I get anxiety’s thinking of making a new application for a kiosk.

Camden Council’s online council tax payment page has changed since April, and honestly, it’s a nightmare to use.

It’s so unclear it feels like you need an IT qualification just to make a normal monthly payment.

Right now, it basically feels like it’s set up to trip people up who are just trying to pay what they owe.

Here’s what went wrong for me:
• It doesn’t clearly show what you’re meant to pay this month, so you end up digging around for your bill/statement.
• After you put the details in, it throws up the total balance with no obvious “monthly payment” option — it genuinely looks like you could accidentally pay the whole lot in one go.
• There’s no clear on-screen receipt or reference. You hit pay and it dumps you back at the login page, so you’re left thinking: “Did that actually work?”
• To double-check, you basically must either hope the email receipt shows up or ring the council tax office and ask them to confirm it.

I contacted the council tax staff, they were polite, but it didn’t sound like they’d been given clear instructions on the new payment page — they kept having to check with accounts.

Also: why weren’t residents properly warned about the change? The page is so vague that, if you didn’t know better, it could easily look dodgy.

If this doesn’t get fixed quickly, I can see the council tax phone lines being absolutely swamped.

Please sort the payment page out: show the monthly amount clearly, make it obvious you’re paying the monthly instalment (not the full balance), and give an on-screen receipt/reference after you pay.

Imagine Camden initiating a visit to your flat and then telling you that your door needs a repair. Imagine not hearing anything for 10 months after vain attempts to achieve follow-up. Imagine filing a complaint that leads to a follow-up visit where the same people as 10 months prior show up and say that your door needs a repair.

Amy from Camden was very patience, attentive to detail and welcoming.

I got a letter 3 weeks ago to say I had overpaid my council tax do I followed the instructions to request a refund as directed and I got a message to say I would receive payment within 10 working days and nothing yet so u called this morning and now told it will be at least another 3 weeks! Terrible organisation but if I owed them money they woul be sending letters threatening court action by now. They think they are not accountable and so I beg you all to vote anything byt Labour in the upcoming elections.

A very poor and unsettling experience. The classroom environment felt discriminatory and, at times, bullying in tone, which made it difficult to participate safely.
The complaint process that followed was slow, defensive, and ultimately dismissive, which only reinforced the original concerns.
This demonstrated a deeper issue with both professionalism in teaching and how learner feedback is handled.

Really great impression i received.

Camden Council are the best, I have lived here over 18 years and they have always treated me and everyone I know in the neighborhood so well, thank You for looking after me Camden Council, occupational therapy are wonderful too, I love you Camden

Was totally shocked today when Camden sent contractors out to sort out damp and mould issues there do it right first time must be a joke walls are so wet from water coming in externally wash the areas down with mould down and painted straight over wall already starting to bubble if that's how Camden sorts out damp and mould issues now I am baffled contractors where her no more than 30 minutes have the standards in building game drop so much where you paint over wet walls not sorting the issues out first mind-blowing if I had attached photos you would have been shocked where you paint over damp now to hide the issue

Very bad terrible call centre , useless repair department and repair raapair system and contractors isles with all repairs but 1 week behind rent …. They call you straight away to pay !!!

Are you struggling with unresolved housing repairs or problems with your social housing? Has Camden Council and it's repairs service ignored your complaints, leaving you feeling frustrated or unheard?

You don’t have to deal with this alone. The Housing Ombudsman Service is there to help. They independently investigate complaints about social landlords and councils.

I was in the same position—repairs left unresolved for many months (some years), poor communication, no resolution provided and no meaningful response. Every time I demanded to speak to a manager, I was ignored and my complaints dismissed.

After contacting the Housing Ombudsman Service, my case was upheld and I received significant compensation for the way my repairs were handled.

If you’re at a dead end, take the next steps immediately and contact the Ombudsman Service directly.

This is a free service and believe me, you're only real hope of achieving a true resolution for you and your family.

This council's management is appalling, compounded by unhelpful staff. They neglect to send out council tax notifications, yet impose hefty fines. Contacting them is a nightmare, with phone wait times stretching over an hour. Despite settling our dues, they stubbornly uphold the penalties. An employee, Tracy, displayed shocking hostility, even resorting to insults. Such behavior is unprecedented. Meanwhile, our tax contributions soar, the roads remain unclean, and there's a yearly hike in rates. It's a shameful lack of accountability and respect for the community.

So still after 26 years dealing with same repair issues not sorted . the complaints process never works as they dont even look at correct info but stress you out with fob off. As for Rents team literally Vile. never experienced such aggresive dishonest people. Facts are changed to hide thoer mistakes , miscalculations , they employ bullies who Lie and Gaslight you until you dont even know whats going on. I had a clear query that has been dumped somewhere in the circumlocution office and will never be sorted because that would mena they have to admit mistake. they clearky employ aggressive people who are prepared to bully and gaslight vunerable tenants. there is a clear problem in the recruitment team. the calibre of staff is appalling either disinterest or sadistic promotion seekers. Zero interest in People, tenants. the wrong people doing the wrong thing. same problems 26 years in and zero help. asked to be helped to move , nothing. asked for help and get bullied. Never move to Camden or try to get a reasonable answer .SCAMDEN .

A corrupted Local authority run by Starmer and his gang.
Toxic, corrupted and racist housing management, no mental health services in south camden. Corrupted children services, and the ex camden leader is now education minster, leading ofstead..ofcourse they will get outstanding services and outstanding schools!
Scamming leaseholders, cliquey staff and management. Most employers have no qualifications including complaints department.
This LA needs to be demolished, we pay the highest council tax in the country and get treated like animals!

My mum has waited over 18 months for new front door. This door was measured and the door style chosen in August 2024, but she is still waiting. The company that was approved by the council said a new door frame was needed as the old door had been cut and rehung about 20 times. There is gaps at the bottom and top of the door which let the draught and insects in. The makes the door not fire safe.

Terrible Handling of Dead Seagull in Communal Area

I've been repeatedly requesting the removal of a dead seagull directly outside my window in a communal area that I cannot access. Housing Manager Rose advised me to contact the RSPCA—but they confirmed they do not handle removal of deceased animals, only welfare.

This morning I contacted Camden Council, since it’s council-owned property. They said it's not their responsibility. So who is responsible? I feel bounced around like a tennis ball—no one is resolving this.

I haven’t dared open my window for the past three days because my child has severe asthma. I've wasted so much energy making phone calls (often waiting nearly an hour on hold) and sending emails that go unanswered.

Is it too much to expect that a dead bird be removed promptly? Communal areas shouldn't become my problem. I’m fed up with residents dumping food waste, nappies, bottles, even a bottle filled with urine. I reported this to ARCH and nothing changed.

You're jeopardizing our health. If any harm comes to us, Camden Council and ARCH will be responsible.

No stars. Allow contractors like MBSLondonLtd into your home to destroy your property and leave you with thousands in damages you can't afford, Being cowards, say not their fault but fault of MBS knowing you have no money to take them to court either. Scratch each other's back. Camden gets a cheap contractor. Contractor gets cheap labour, destroy your property and no-one will take any responsibility or accountability. If I put what I really think my review would be taken down.