Absolutely the worst experience imaginable. We signed up for a demo with CTM, and right from the start it felt like a complete bait‑and‑switch. They forced us to buy $50 of credit just to access ph... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were having issues with our ability to receive calls and contacted the CTM technical support team. WIthin minutes, they were able to identify a change we made in our account and how to correct it.... Leggi di più
L'azienda ha risposto
I was a user of CTM many years at an SEO agency and it was quite the powerful at the time. Recently, I had the opportunity to connect with their leadership at a conference and wanted to share my exper... Leggi di più
L'azienda ha risposto
We have loved migrating over to CTM from our old system. Sheri Frederick was absolutely incredible in our implementation. Without her we would have been lost. She is an absolute rockstar and if you ca... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Informazioni di contatto
231 Najoles Rd; Ste 500, 21108, Millersville, Stati Uniti
- +1 800 577 1872
- info@calltrackingmetrics.com
- calltrackingmetrics.com
4,2
Molto buono
216 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
seems on a daily basis there are…
Thank you for your interest.....seems on a daily basis there are customers that mention cannot hear me and goes in and out..
other than that seems fine..
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello James,
Thank you for your feedback. We really appreciate it. I'm sorry you're running into difficulty with our system. Please send us the details of your troubles and we'll start working on a resolution right away.
Best,
Frank Roberts
Service is Excellent
Service is Excellent. Great Tool for managing sales calls, etc.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks so much! We really appreciate you taking the time to leave this review, and we're glad to hear that we've been helpful for your business.
People answering the phone are not…
People answering the phone are not great with customers. There are frequent long pauses or they put the customer on hold for no reason. There are also several phone calls where no one answers the phone. There shouldn't be a "poor connection" excuse.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Josh,
Thank you for taking the time out of your busy schedule to rate our company. We cherish your feedback. Our support team strives to provide an excellent experience. I am sorry that our efforts have not been satisfactory to this point. I'm here to help. If you can send your specific concerns to info@calltrackingmetrics.com, I’ll immediately start to work to improve your experience.
Great Communication
Great Communication
I always receive great customer service whenever I have an issue
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks Dawn! Our support team truly cares about helping the customers they speak with, so it's wonderful to hear you've had good experiences with them.
Loading issues way to frequently
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi James, hope all is going well.
We're sorry to hear that you're having loading issues and we definitely want to help. Would you be open to speaking with our technical support team, so we can help to trouble shoot any issues? If you prefer I am happy to help facilitate a call as well. Just let me know how we can help.
Thanks and have a great week,
Jeremy Wingate
Director, Customer Success
CTM cuts out daily
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Brooks and thanks for the review.
We're sorry to hear that you're experiencing issues and certainly want to help resolve them for you. Would you be willing to help share more details on what's cutting out daily with our technical support team, so they can investigate? (They can be reached at support@calltrackingmetrics.com) If I can be of any assistance please let me know as well. Thanks and we look forward to helping to resolve the issue.
Have a great week,
Jeremy Wingate
Director, Customer Success
GREAT COMPANY
Very useful information provided to our company and i quality product!
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for taking the time to leave us a review, Amanda! We love knowing that our platform has been helpful to your company.
Quick competent support
Quick response. Knowledgeable. Solution oriented. Friendly. Caring.
9 marzo 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for the kind words Bruce.
Great Platform. Great People.
Call Tracking Metrics as a platform is amazing and is only matched by the incredible staff that support their clients. Taking the time to leave this review is inspired by the experience I had with Kara - I truly appreciate her going the extra mile to answer all of my questions. I highly recommend CTM!
12 gennaio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
We are thrilled to hear that you had a great experience with Kara! Thank you for taking the time to leave a review, we really appreciate it.
Best Support Team I've Ever Encountered
Call Tracking Metrics has the best support team I've ever encountered. They are all HUMAN and knowledgeable about the software. If there is something you need done, they work to understand what it is you're trying to accomplish and help you to do it--FAST. I always receive solutions to my questions within 5 minutes, or at least a response that they'll be with me soon. I wish all my support experiences could be like the way Call Tracking Metrics has theirs.
10 gennaio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you, Athalia! It's been a pleasure to serve you, and we really appreciate your feedback!
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for the 5-star review!
I have been using Call Tracking Metrics …
I have been using Call Tracking Metrics for around 5 years years. As a digital media company I have used CTM for to track my clients digital marketing campaigns and to make more informed decisions on what is working and what is not working. I have also used it for my company, The Treatment Specialist, website which has helped me closely track productivity on all campaigns and track ROI.
26 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for being a valued customer and for taking the time to leave a detailed review of the platform. We are thrilled that you have been using CallTrackingMetrics for over 5 years to provide additional value to your clients and track your campaign performance/ROI!
Not overly happy with the service
Numbers are easy to get - except for true 800 numbers. We have had some serious challenges in numbers not working - working at one moment and then dropping off for no reason with no notice. Wasted advertising dollars with no sense of urgency to get them fixed or compensate us for the lost investment and revenue. System online is just ok, but should be able to do a lot more. Some things in the reporting tool make no sense, like reporting call volume by highest number instead of showing call volume by hour which is how you need to read this.
26 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for your feedback Jackie, we appreciate it. We do have access to 800 numbers and we would be happy to order them for you. They are special order but usually we can turn them around in a week or two. You can submit a request through our support team at info@calltrackingmetrics.com if you don't see any in inventory.
We are sorry you felt like we didn't apply urgency to your number issue. Taking a quick look at your case, it looks like it was escalated very highly in our organization but its good feedback to make sure we let you know how seriously we take an issue like that.
We are actively working on new reporting so stay turned, think you will like whats coming.
In the interim, please let us know if we can be of assistance in any way. We value you and appreciate this feedback.
Great platform call tracking and more
25 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you, Igor.
Pretendo rescindir o contrato já este …
Pretendo rescindir o contrato já este mês com a vossa empresa
23 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Antonio- We are sorry to hear that. Please contact us to let us know how we can be of assistance: info@calltrackingmetrics.com
Happy to help.
The recording feature is beneficial
The recording feature is beneficial to both understanding and verifying the data and for use in sales training. It helps to be able to mark the call as a lead, or not a lead, for follow up purposes. I realize the way a phone is set up, is how the name of the lead is formatted, but it's the only imperfect part of the process I can find.
20 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Sandy,
Thank you for your review!
In regards to your comment about the phone set up and how the name of the lead is formatted, are you referring to the caller ID information? If so, I wanted to make certain that you knew that you could open up the record and update/change any of the information on the call record. You can click on the record or click on edit to revise the record. Please let us know if you have any questions!
Very useful!
The system is very simple to use and gives comprehensive information!
20 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Dawn--it's great to hear that the platform is easy to use and provides a wealth of information for your team. We appreciate the feedback!
Very happy with CallTrackingMetrics
Very happy with CallTrackingMetrics. Overall experience is great. Pricing is very competitive. If we have issues, the support team is very quick to respond and sort things out. Great solution for agencies.
20 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for the 5-star rating, Peter. Glad your agency is finding success with CallTrackingMetrics, and our support is always available to answer questions as needed!
Great service good product
Great service, love how you can listen in on phone calls to help with better sales or information and the call blocking really helps with all the spam calls.
20 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for giving our call management features 5-stars, Paul!
Great Customer Service
Great customer service. Love their platform and would recommend it to all digital advertisers.
20 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
That's great to hear! Thanks for the 5-stars, Kim.
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