Absolutely the worst experience imaginable. We signed up for a demo with CTM, and right from the start it felt like a complete bait‑and‑switch. They forced us to buy $50 of credit just to access ph... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were having issues with our ability to receive calls and contacted the CTM technical support team. WIthin minutes, they were able to identify a change we made in our account and how to correct it.... Leggi di più
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I was a user of CTM many years at an SEO agency and it was quite the powerful at the time. Recently, I had the opportunity to connect with their leadership at a conference and wanted to share my exper... Leggi di più
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We have loved migrating over to CTM from our old system. Sheri Frederick was absolutely incredible in our implementation. Without her we would have been lost. She is an absolute rockstar and if you ca... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Informazioni di contatto
231 Najoles Rd; Ste 500, 21108, Millersville, Stati Uniti
- +1 800 577 1872
- info@calltrackingmetrics.com
- calltrackingmetrics.com
4,2
Molto buono
216 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent service will recommend
20 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Wow! Thanks, Bob.
I am still attempting to navigate …
I am still attempting to navigate through the system.
15 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Breana,
CTM offers several resources to help get you up and running quickly. Our Welcome Page (https://app.calltrackingmetrics.com/accounts/setup) provides access to important account setup steps, our online support center, training webinars, and team contact information. Please feel free to reach out to our support team with questions! Thank you for being a valued customer.
Great service
Great service, easy to use. Would recommend to anyone.
15 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Ryan!
Tracks calls seamlessly
Tracks calls seamlessly - shows where the lead came from
14 novembre 2017
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Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Kati! We are glad you are finding success with our attribution data!
Not that user-friendly
Not that user-friendly. Needs more improvement with the system. Different issues arising most of the times and some of them are still unresolved and ongoing. Support is not that responsive too.
14 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
We appreciate the candid feedback. We are always working to improve our support response and how quickly we can react to issues people are having. We will keep at it. If you have any specific issues you want to mention, that would be super helpful.
Risposta di CTM (formerly CallTrackingMetrics)
Thank you!
Customer Service is Lacking
The core technology is very good, but trying to get in touch with someone for issue resolution, account strategy, integration, or general support is very difficult. If a Call Tracking client is spending thousands of dollars per month my expectation is that the client would receive account management services. It should be easier to conduct more business.
14 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Great point. We have our general support team and are in the process of expanding that to accommodate our fast growing customer base and building out a client success team. In the interim, if you want to talk about anything in particular, feel free to call in and ask for Laure and reference this review, I would be happy to help.
Update: Fixed with updated app - the phone app is terrible
Update: the new updated apps is working now; Thank You.
the phone app is terrible, you can't make calls and they don't seem to care. also they keep telling us that they're working on fax support; well its been two years of working on the phone app and fax support.
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Michael,
We hear you - we agree that the last version of our app was sorely lacking.
That's why we've completely rebuilt it since you left this review! Please download the new version from the app store, and let us know what you think.
Great platform, easy to use!
We have been using the platform for over 2 years and our customers love the flexibility. Super easy to use, and customer support is great as well!
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for the review, Mitchell. We appreciate your business and our customer support team is always here if you need them!
Call Tracking Metrics needs tight …
Call Tracking Metrics needs tight integration with Facebook Ads. We're thrilled with the new Bing Ads offline conversion integration and see that Facebook Ads could be implemented in a similar way.
Update: I just changed my review from 4 stars to 5 stars. Call Tracking Metrics responded to my review and they have already been working on exactly what we requested!
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for the feedback, George. We agree, and are working closely with the Facebook team to extend our offerings. We will send an announcement once available, so stay tuned!
Awesome Service
Call Tracking Metrics is everything we need in a call tracking service! Thanks for everything!
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you, Matthew!
This company without any reservations …
This company without any reservations is a 5 Star Company & allows anyone to feel comfortable using the CTM platform as they give you the best results & capture every call including Audio conversations, the location of the caller & as important, gives you a great CRM to enter all your notes
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you so much for taking the time to review the service, and we are thrilled that you are finding success and improving operational efficiencies through our Call Management tools!
Don't get me wrong I like call tracking …
Don't get me wrong I like call tracking metrics, its synced with google analytics which is very important for our company. The only downfall is that we are only able to do one tag per call which doesn't necessarily help when doing reporting when trying to do more than one tag.
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Sal,
Thanks for reaching out. We can do more than one tag per call and we can do so in a few different ways. You can upload reporting tags (which can be flagged with one only) and then you can free form tag within the call record. We can also trigger a tag based on the call behavior. I have requested one of my team members to reach out and schedule a call to review. Let us know if you need any additional help! Thank you.
Good customer service and pretty …
Good customer service and pretty user-friendly. We also get keyword level tracking which is great.
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Beth! Keyword-level tracking is a great tool for any digital marketer's kit and we are glad that you are finding success with it!
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Joanne!
I would recommend this company to …
I would recommend this company to anyone.
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you!
Love this software
Love this software! Easy to use and a must have in your digital marketing toolbox.
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for taking the time to review the platform, Jeff!
I love all of the special features …
I love all of the special features (tags, notes, conversion button, etc). They really help us organize our outstanding call volume. I have, however, experienced some interesting circumstances such as dropped calls, not being able to hear a customer on a call, and not being able to call out altogether. But I believe these are just the results of our current system merging with the new system of CallTrackingMetrics. I'm sure once we get these worked out, I will be inspired to leave a 5 star review!
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Riley,
Thanks so much for your feedback! Please let me know if I can be of assistance as the experience you described is not typical and we would be interested in understanding more about your particular use case. You can always reach out to our support team @ support@calltrackingmetrics.com if you have any concerns or you would like some assistance in troubleshooting.
Thank you for your business!
Kind regards,
Meghan
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Juan!
Fantastic!!
13 novembre 2017
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you, Rafael!
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