It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Yummy home made meals - recently had my first delivery. Very efficient delivery. Just been reminded by my husband to order another chicken pie for him.
L'azienda ha risposto
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Leggi di più
L'azienda ha risposto
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
L'azienda ha risposto
Dettagli dell'azienda
- Produttore di surgelati
- Produzione di alimenti
- Produttore di alimenti
- Fornitore di prodotti alimentari
- Negozio di surgelati
- Consegna di pasti a domicilio
Scritti dall'azienda
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Informazioni di contatto
2 McNicol Drive, NW107AW, London, Regno Unito
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Eccellente
1949 recensioni
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Absolutely fab tasty food
Absolutely fab tasty food.
If you could use olive oil instead of seed oils that would be the icing on the cake
12 settembre 2025
Risposta di byRuby
Wonderful to hear! Thanks so much for letting us know!
Just an amazing women led blsmall…
Just an amazing women led blsmall business which provides amazing home cooked food
12 settembre 2025
Risposta di byRuby
So lovely to hear, thank you Beata!
This is a wonderful wonderful company
This is a wonderful wonderful company. Lovely food and lovely people. I cannot recommend them enough. Much love ByRuby team.
2 ottobre 2025
Non scritta su invito
Risposta di byRuby
Thank you Mike, this is great to hear, we love our customers!
My step-daughter had just had a baby
My step-daughter had just had a baby - she knew of ByRuby because it was what I sent my daughter when she had a baby - so she said could she have a delivery of lovely meals - ByRuby was so easy and so much more thoughtful and appropriate than a voucher or unwanted baby gro
28 agosto 2025
Risposta di byRuby
The nicest present you can give to someone and always a joy to know that we are helping in the bleary early days
Lifesaver!
Delicious food, so convenient but not compromising on quality and taste. Absolute lifesaver with a newborn!
28 agosto 2025
Risposta di byRuby
Hurrah! Quality without compromise, just what we're looking to do
I not happy i can cook it i have give…
I not happy i can cook it i have give aways i only got a microwave
14 agosto 2025
Risposta di byRuby
Hi Paul,
Thanks for your feedback. We have a range that is microwave safe but I'm afraid it looks like you ordered two dishes which are best cooked in the oven to achieve a lovely gratinated crispy top. I'll drop you an email to see what we can do.
Very best wishes,
Milly
First order
My first order was great 10 out of 10. Great value and the meals were first rate!!
3 settembre 2025
Non scritta su invito
Risposta di byRuby
So pleased that you enjoyed everything , truly wonderful to hear
there was an issue with the delivery…
there was an issue with the delivery and the responsiveness of the team was outstanding. well done.
11 agosto 2025
Risposta di byRuby
Alice, our Queen of customer service is such a star and I'm delighted that we managed to sort out the problem you had. I hope that you have enjoyed the food just as much. Milly
I love By Ruby …
I love By Ruby and always like to have a supply in my freezer . Tasty and well above average frozen meals . We all enjoy them 🙌
28 aprile 2025
Risposta di byRuby
We love customers like you, thank you Heather!
Great food and tasted like home…
Great food and tasted like home cooking. Would like more choices
11 agosto 2025
Risposta di byRuby
Thanks so much for the feedback on choice, we always try and do our best with what we make and don't want to outstretch ourselves and compromise on quality. Delighted you have enjoyed the food
Excellent food
Excellent food, nowhere near similar to a regular ready meal as they taste homemade! We love having them as a treat when I don’t feel like cooking and the portion size is very generous too.
11 agosto 2025
Risposta di byRuby
Just what we are trying to achieve. We only use ingredients you would have at home so the food should taste like homemade. Thanks for your kind review Lynley
Terrible
Terrible, first delivery cancelled then 4 items out of 11 ordered turned up 2 minutes later defrosted.Not impressed.You should stop using DPD.
11 agosto 2025
Risposta di byRuby
Hello Suzanne,
Thank you for your message and review. I can see that we replaced this order and I've reported it to DPD. I hope that you have enjoyed the food subsequently.
Very best wishes,
Milly
Risposta di byRuby
Excellent to hear, thankyou Christine!
Great tasting meals.
11 agosto 2025
Risposta di byRuby
Hurrah! So pleased you've enjoyed everything Sheila!
Delicious food and well prepared
Delicious food and well prepared. Clearly a lot of love getting this put together. Highly recommended
23 luglio 2025
Risposta di byRuby
Hello Fen, I'm so delighted you can taste the love we put into the food. We try really hard and lots of work goes into every single handmade dish so I'm really pleased you can taste the difference
Tasty and nutritious.
We liked almost all the food delivered. These are our comments:
Taste 10/10
Delivery 10/10
The texture of the Chicken tikka masala was slightly undercooked.
16 luglio 2025
Risposta di byRuby
Thanks so much for your review Douglas, we'll take a look at the chicken, I wonder if you might have needed to heat it for a little longer. Ovens can vary enormously.
The food was very tasty
The food was very tasty. However 2 out of 5 trays were sqashed which meant the packaging had split open.
The delivery box the trays were packed in was intact.
23 luglio 2025
Sorry, but I am here again
Sorry, but I am here again. Another disappointing Fish Pie to wade through. The packaging says 'Generously filled with sustainably sourced Smoked Haddock 6%, Cod 7% and Salmon 7%'. 20% of the Fish Pie is Fish, really. That is not 'Generously'. My Fish pie had less Fish than even that and this is the third time I have complained about the lack of Fish. I have read all the reviews on Trust Pilot about myRuby products and the overriding complaint is not enough main ingredient. This is a fundamental problem and you need to listen to your customers otherwise you will not have any.
13 agosto 2025
Non scritta su invito
These are delicious home cooked meals…
These are delicious home cooked meals that are well proportioned and good value .
13 agosto 2025
Non scritta su invito
We enjoyed your meals very tasty tasted…
We enjoyed your meals very tasty tasted just like home will place another order soon very delicious
23 luglio 2025
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.