It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Yummy home made meals - recently had my first delivery. Very efficient delivery. Just been reminded by my husband to order another chicken pie for him.
L'azienda ha risposto
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Leggi di più
L'azienda ha risposto
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
L'azienda ha risposto
Dettagli dell'azienda
- Produttore di surgelati
- Produzione di alimenti
- Produttore di alimenti
- Fornitore di prodotti alimentari
- Negozio di surgelati
- Consegna di pasti a domicilio
Scritti dall'azienda
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Informazioni di contatto
2 McNicol Drive, NW107AW, London, Regno Unito
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Eccellente
1949 recensioni
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very tasty but is the meat cruelty free
2 febbraio 2026
Non scritta su invito
Risposta di byRuby
Hello Philippa,
All of our meat is British and sourced from higher welfare farms. Likewise our fish is MSC certified.
Please do drop me a line if you need more info on our sourcing, we take it very seriously milly@byruby.co.uk
I wish not to order anymore meals,the…
I wish not to order anymore meals,the reason is they are to big for me on my own I did send you a email saying I don’t want no more deliveries but have not heard from you
14 gennaio 2026
Risposta di byRuby
Hello Wendy,
Many thanks for your review, I believe that you have now cancelled your subscription to ByRuby.
All the best and please do let me know if you need any more info.
Milly
Delicious food straight from the…
Delicious food straight from the freezer, zero waste , great for busy days!
15 gennaio 2026
Risposta di byRuby
So pleased you enjoyed the food Melanie, that's great to hear!
Tasty food straight from the freezer
Tasty food straight from the freezer. Really helpful work nights!
8 gennaio 2026
Risposta di byRuby
So great to hear, delighted you've enjoyed the food!
Full of flavour
All meals I’ve tried had excellent flavours and top quality ingredients - I can eat this every day! Highly recommended
30 dicembre 2025
Risposta di byRuby
So wonderful to hear, thanks for the review Alexander!
Home cooked meals without the hassle
The meals taste like home cooked meals without the hassle of making them. Also convenience of taking something from the freezer and straight into the oven is such a bonus. We love them,especially the chicken leek and bacon pie that is our favourite.
30 dicembre 2025
Risposta di byRuby
Hello Kay,
That is wonderful to hear, thanks so much for your lovely review. I look forward to hearing your thoughts on the rest of the food. Delighted the food has made your life that bit easier.
Very best wishes,
Milly
The food was delivered on time and…
The food was delivered on time and extremely well packaged to remain chilled. It tasted good too!
30 dicembre 2025
Risposta di byRuby
Hello Vivienne,
Great to hear from you and many thanks for taking the time to review, I'm delighted you've enjoyed the food.
All the best,
Milly
Risposta di byRuby
Thank you very much for the lovely review, I'm delighted that you've enjoyed the food!
Recent order
3 meals ordered fish pie, chicken masala and vegetable lasagna. The fish pie and masala were very nice the vegetable lasagna was not. Too much spinach which spoilt the whole dish.I would not buy that meal again unless there was no spinach in it.
16 dicembre 2025
Risposta di byRuby
Dear Jean,
Many thanks for the lovely review, I'm delighted that you enjoyed the fish pie and chicken tikka but sorry to hear that the vegetable lasagne was not to your taste.
I hope that you enjoy the rest of the food.
All the best,
Milly
Didn’t enjoy them.
Didn’t enjoy them.
Very dry and small portions. Fish pie? Where was the fish!? I think 3-4 tiny pieces of salmon! Cottage pie was tasteless and also very dry!
Very costly for such small portions!
One dish out of six was kind of okay and that was the dish coq au vin! The rest was not up to scratch!
Sorry!
18 dicembre 2025
Risposta di byRuby
Hello Madeleine,
Many thanks for your message and review. I'm sorry to hear that you didn't enjoy the fish pie and cottage pie. Our portion sizes are on par or more generous than most of our competition but I will certainly review the 'dryness' comment. I will contact you directly regarding these issues so that I can check the batches you received.
Very best wishes,
Milly
Risposta di byRuby
Hi Michael,
Many thanks for your lovely message, I'm delighted that you've enjoyed the food so far.
All the very best,
Milly
The customer service is excellent
The customer service is excellent; prompt, thoughtful and generous when there is a problem with delivery. We enjoyed the fish pie, a quick way to enjoy an easy meal on a busy night.
5 dicembre 2025
Risposta di byRuby
Hello Susan,
Thank you for the lovely review, I'm delighted all has gone well with the food and that we were able to rectify delivery issues.
All the best,
Milly
Good quality and excellent taste
I haven't eaten all the meals but the ones I have had have been excellent and the quality is superb. Slightly expensive for a ready meal but we'll worth it. I will be buying more after the New Year
24 dicembre 2025
Risposta di byRuby
Thank you so much for the lovely review Paul, I'm delighted you've enjoyed the food
So happy to have found Rubys
I buy these meals for my elderly mother who is now not unfortunately able to cook meals from scratch.
She was a superb home cook so I want her to have the best quality ready meals she can have with nutritional value.
I wish they had more that are microwaveable however.
I put her cottage pie in the oven for her on my last visit and a tried a spoonful and it was delicious!
I look forward to tasting a few more on my visits .
Well done Rubys team, more recipes please then I don’t need to buy meals from anywhere else!
16 ottobre 2025
Risposta di byRuby
Hello Lucy,
What a lovely review, thanks so much for your glowing comments. We'll take your comments on board regarding the microwaveable products.
Best wishes,
Milly
good food good price
20 novembre 2025
Risposta di byRuby
Hi John
That's great to hear, thanks for the feedback!
Best,
Milly
Everything was delicious but a little…
Everything was delicious but a little expensive for my budget
I enjoyed every meal ,will maybe
Order again when budget allows
10 dicembre 2025
Non scritta su invito
Risposta di byRuby
Hello Graham,
Many thanks for the lovely review, I'm delighted that you've enjoyed the food.
Treats in store for the future.
Best wishes,
Milly
Thank,you for your meals
Thank,you for your meals, l really,injoyed them with my son we can see that your meals are cooks with only the best meat thats why l am giveing and rateing,you with top marks.👍😄
26 novembre 2025
Risposta di byRuby
That is lovely to hear Ann-Marie, thanks so much!
Risposta di byRuby
Hello Harriet,
Many thanks for your review and for taking the time to contact us. I would like to ascertain some more details about this o that I can check the batch. I will drop you an email.
All the very best,
Milly
All good
All good. Delivery, packaging and most important excellent meals. Good ingredients well prepared. Thank you.
21 novembre 2025
Risposta di byRuby
Hello Paula,
Many thanks for your lovely review, delighted that you have enjoyed the food and the delivery. I hope the food makes your life that bit easier.
All the best,
Milly
first time I tried this company all I…
first time I tried this company all I can say about them
is wow what wonderful food
5 dicembre 2025
Risposta di byRuby
Gosh, what a lovely review, thank you very much Brian! I hope you continue to enjoy your ByRuby food!
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