byRuby Recensioni 1.949

TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 4 stelle su 5

It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Yummy home made meals - recently had my first delivery. Very efficient delivery. Just been reminded by my husband to order another chicken pie for him.

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di surgelati
  2. Produzione di alimenti
  3. Produttore di alimenti
  4. Fornitore di prodotti alimentari
  5. Negozio di surgelati
  6. Consegna di pasti a domicilio

Scritti dall'azienda

Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

1949 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I purchased 2 Lasagne, 1 Fish Pie and 2 Cottage Pies and 1 chicken & Bacon and leek pie

I purchased 2 Lasagne, 2 Grass-Fed Beef Cottage Pies, 1 fish pie and 1 British Chicken, Leek & Bacon Pie recently on the recommendation of the Charlie Bingham Ready Meals (which are lovely). I emailed CB to see if they did online ordering. They don't but they where kind enough to recommend byruby which I thought was brilliant for another company to do that. I gave one of each to my son (who is a chef to try). He has tried the lasagne so far and said it was excellent. So I can't wait to sample them for myself.

14 febbraio 2025
Non scritta su invito
Valutata 4 stelle su 5

The quality of the food is fab

The quality of the food is fab, the veg lasagne is the best shop-bought one I have ever tried. I was given gift vouchers for the company and was surprised at the lack of vegetarian options available. What we got was good but I would have liked to see more offerings. Long lead times for delivery were also below the standard I’d expect when paying these prices.

3 febbraio 2025
Logo di byRuby

Risposta di byRuby

Hi Katie,

So delighted that you have enjoyed the veggie lasagne. As a small company we are focused on quality over quantity of recipes for the moment. I really appreciate your comments regarding more vegetarian options and this is something we will certainly look into increasing in the future.
Very best wishes,

Milly

Valutata 5 stelle su 5

Over a week and a half late - apology accepted!

Over a week and a half late. I received a call to apologise and when I asked if we’d get some recompense for this - eg a discount on next purchase - was told they’d get back to me.

They certainly did - my experience resolving this was more than satisfactory.

The food is great. It’s just my mum, who is elderly and needs care, so requires a regular supply of ready meals. And they need to arrive in a timely fashion (which they have so far except that one time).

It was seemingly a one off.

And my mum’s carer’s love heating them for her - simply and quickly.

And (don’t tell my brother and sister this) I love to eat what she can’t finish myself. Yum.

Thanks again to Milly and her team for fixing this.

23 gennaio 2025
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Risposta di byRuby

Hi Max,

Very sorry for the experience you've had. We have had some people away and clearly dropped the ball in your case. I will email you now to resolve this. You absolutely deserve some compensation for the issues you've had.

Delighted you like the food all the same!
Watch out for my email!
Milly

Valutata 5 stelle su 5

Absolutely delicious

I won a byRuby voucher in a raffle and hadn’t heard of them before. I ordered coq au vin, beef bourginon and fish pie which were all absolutely fantastic! Delivery and packaging were spot on and so easy to cook at home. I will definitely be ordering again!

23 gennaio 2025
Valutata 4 stelle su 5

Delicious food slight delay with delivery

I bought meals as a gift for a new mother and have been informed the meals are delicious. I did have an issue with delivery which was delayed twice but I was kept well informed and part of the gift message was missing but on providing direct feedback regarding this I received a very quick response.

7 gennaio 2025
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Risposta di byRuby

Hi Rachael,

Many thanks for your email and I'm delighted that we managed to sort your issues. I hope that your next order goes off without a hitch.

Milly

Valutata 4 stelle su 5

Tasty meals

Tasty meals. Sent to my Grandma so she feeds herself properly. She likes them very much. Only thing is they are a bit pricey to eat regularly.

19 dicembre 2024
Valutata 1 stelle su 5

Beef burgeoning awful

Beef burgeoning awful
1 piece of carrot
3 small pieces of beef! (I hope) terrible
Cost £7
Probably cost 50p to make
Don’t bother
Not even a meal for 1
Awful
Embarrassing! You need some quality control!!! 🤬🤮🤮

3 gennaio 2025
Non scritta su invito
Logo di byRuby

Risposta di byRuby

Hello Wotnot,
I'm very sorry to hear about your bad experience. I would like to investigate this further. Could you kindly come back to me with your email address and phone number so that I can look into the experience you had.
Very best wishes,
Milly

Valutata 5 stelle su 5

Fabulous food

Fabulous food, as always. Never had a bad meal and not found another frozen meals business that comes anywhere near the standard of By Ruby

9 dicembre 2024
Valutata 5 stelle su 5

Excellent quality

The meals are really excellent quality. The best ready-prepared meals I have ever had.

They have a number of great options for bundles if you want to buy/gift multiple meals.

The website is very easy to navigate.

It makes a perfect gift for new parents to save time in those early hectic weeks (speaking as someone who has received a byRuby package and bought them for others).

9 dicembre 2024

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