BW Legal Services Limited Recensioni 

Disgrace of a company! Chasing and threatening for payment for a parking fine from CPMS (also scammers) back in July in my own apartment building! I have since moved abroad and informed BW legal of this via email, no acknowledgment just more threats and now a court case but sent to my old uk address. Now I’m having to spend hours on the phone to try get the court to send me the court case letter via email! £100 “fine” now escalated to £245 I refuse to pay. Defending myself till I’m blue in the face. Reporting this awful company.

dont trust them, they are trying to add a second collection fee when it is already covered in the original collection fee. they don't mention this until you start paying and then say that because you are paying you can not dispute. disgusting tactics and i would dispute it

Terrible customer service - rude, patronising and must have a word limit they need to reach each day which would explain why they constantly talk over you.

I received a letter for a £170 PCN charge … on a private car parking spot I pay for and can prove! This deffo seems like a scam to me … if anything I will speak to the letting agency to whom my payment go through … something seems very off here.

always request a subject access request so they have to hand over what information they hold on you and the information they were given. The debts are made up. Email them at SAR at bwlegal.co.uk

This is not a legitimate company. Looking into it further, it's a scam. Beware.

The service is very poor. I pay £100 a month, and sometimes even almost £200. This isn't enough for them, and they demand payment of the entire amount immediately, harassing me. I've filed a complaint, and if they continue, I will contact the Energy Ombudsman and Ofgem, as this is against the law.

Had two threatening letters forwarded to me today from bwlegal, stating we owed over £1000 to British Gas for outstanding balance from 2 years ago!! The truth of the matter is actually my solicitor confirmed to me last year that British gas owed me around £600. This was eventually paid by British Gas after numerous requests. So to receive these letters now is quite frankly both utterly incompetent and in my opinion harassment. I wouldn't suggest anyone employs this firm as clearly the detail or facts are not important to them....which when you are dealing with legal matters is fairly fundamental I would say. Avoid at all costs and call them out publicly.

I have two communications with this company about a parking fine. They are generally not interested in listening to your point and resolving any issue. Just want your money. Their client should remove their business unless they are coining it in.

Had to report this company to police and engage a solicitor to deal with these crooks.
They are constantly hassling me for debt in someone else's name and a property 120 miles from where I live.
Missattribution it's called, trying to obtain money by fraudulent action.
I taking them to court for damages and stress caused

Dreadful company - continued harassment for a debt which isn't ours, poor communication, and although I have tried to explain - they continue ignore although they have stated they will rectify.

Im a vuntrable person british gas know this and suffer serious mental health problems i went bankrupt proven this had 14 letters in one day multiple calls thry know im not well have previos for harrasment aggressive collections i teyed moving supplier as alsp ripping me off thry stopped this I’ve collected all evidence i need im getting a solisitors and trting get a tabloid or newsfeed as bullhing me and made me ill again after slight improvements siffer extreme depression and self harm bouts i wonder how msmy people they pushed and actually hurt themselves as im pretty unshockable and its amazing the presure and harrasment they dish out like desperate voltures u cant speak to a uk person only foreign callcentres who can hardly speak English ive supprised a few big companies with my pure grit and doggid attitute im a fighter for fair and destest bullies and bw and british gas are huge !!!! Massuce bullies its shocking from a multi billion pound company to be so aggressive and desperate after my deot wich only £800 is void they dont listen

Would rather have given zero stars because this company does not even deserve one star. These roaches are bottom feeders that try to scare and intimidate people into paying debts they are not liable for. Fight them all the way. This company even lost a court case against Trustpilot. If dealing with them in relation to a private parking company then speak to their former employee Jackons Yamba of Contestor Legal, whom they have also recently lost a big legal against after he sued them for harassment.

Best way to deal with them is write muptiple complaints to the FCA SRA etc asking that they are investigated for unprofessional malpractice.
Report to the police if harassment.
Keep reporting them if you think the response is not enough.

I hope reviews have a zero rating option then I could have used it for this company.
Absolute trash! I cant iagine they can operate like this, harrassing people over debts that never existed! Shame on you British Gas! I apparemtly still owe Britisg Gas from my previous tenancy though I fully paid all the energy bills before I left. and how did they know my new address to send all the harrassing demand letters
I did sent a letter to BW today and enclosed an email from BG that states that I do not owe them money! If ever I still receive any letter again from BW im going to take this up with the police.

I paid my British Gas electric bills every month by automatic direct debit, when I was with them, some years ago.
This company sent me a letter, saying that I owe over £1,200, using a made-up British Gas Client Ref.
Companies like this should be shut down, as some must be paying them, simply out of fear.😆

We received a letter from BW Legal stating that we owed a sum of £1289.41 to British Gas. Debt started Feb 2016 to October 2025.
We have only been in our current house since 2021. On moving, all outstanding accounts for gas and electricity were paid in full. We have not had an account with British Gas since 2021.
Additionally, the letter sent to us did not contain our names - it just said” householder” and the number wrongly ended with the letter A. No such house exists.
Attempts to make contact by phone were not answered and, after much persistence, I did manage to speak to customer relations who were curt and unhelpful.
To put this in context, we are in our 70s, retired and my husband has had cancer. This company does not carry out any due diligence and uses bullying and intimidating tactics to extort money.
Today I received a curt letter stating that the matter is now closed. The erroneous address was still there and letter had no personalisation but was signed BW Legal. There was no suggestion of an apology. I urge all people who are contacted by this company to report them to The Ombudsman and other monitoring agencies. I will also contact Martin Lewis and inform him of this rogue company. This way we may save other innocent people from a great deal of stress.

Extremely rude customer service when trying to explain a solve a case with a faulty British Gas invoice from two years back. Just cut off the line, twice, then deactivated the chat function.

Bwlegal, I owe British gas.

The lady accepted my offer. Types out my medical disability, and was so lovely. Xxx

bwlegal have been sending letters to my address chasing a debt owed by a former tenant…
The tenant in question vacated the property in March 2020…
Tried to arrange a callback… No callback.
Call waiting times… at least 15 minutes…