buttercloth.com Recensioni 

41
•
TrustScore 3 su 5

3,2

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Valutata 1 stelle su 5

Horrible experience… Used size chart on site (XL) and shirts were much too big. Return options not included and not fault of customer when referencing their sizing chart. Emailed their support twi... Leggi di più

Valutata 5 stelle su 5

Hands down these are the most comfortable shirts on the planet. Get them while you can as supplies only last for what can be a short time on some of the items, but rest assured the customer service te... Leggi di più

Valutata 5 stelle su 5

Buttercloth is a phenomenal company with a great product and world class customer service. As a business professional their shirts are perfect for the office or a night out. The fabric, as the company... Leggi di più

Valutata 1 stelle su 5

Ordered on 20th November. Contacted them multiple times. Still no delivery on 9th December. Apps it is arrived in Maersk network and they can’t give me a delivery date. Terrible service and no up... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

41 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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3,2

Tutte le recensioni

(41)

3 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Best shirts and customer service on the planet!

Hands down these are the most comfortable shirts on the planet. Get them while you can as supplies only last for what can be a short time on some of the items, but rest assured the customer service team is there to do everything they can to remedy any situations. Its rare these days to receive immediate answers to your questions, but even over Christmas they were on the spot to help with my Christmas presents that didn't fit (my problem for over eating this Holiday Season). Would give 10 stars if we could - Thank you for these amazing shirts!!

27 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great quality shirts and even better…

Great quality shirts and even better customer support! Been a loyal customer for years now and have dozens of their shirts. If there is ever an issue, even something like shipping that isn't their fault they are always happy to help!

20 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible delivery time.

Ordered on 20th November.
Contacted them multiple times. Still no delivery on 9th December. Apps it is arrived in Maersk network and they can’t give me a delivery date. Terrible service and no upfront warning that it will take so long.

9 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Phenomenal Shirt and Outstanding Customer Service

Buttercloth is a phenomenal company with a great product and world class customer service. As a business professional their shirts are perfect for the office or a night out. The fabric, as the company name infers, is buttery soft. The material is top quality that stretches with your movements and is wrinkle free. What more could you ask for in a shirt?

2 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I have purchased the shirts for my…sons

I have purchased the shirts for my family before and they love them. I recently forgot to insert my discount code and they responded within a minute to take care of my mistake. Very very responsive I am very appreciative and the service is above and beyond.

21 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Return Process Was So Easy

I cannot say enough nice things @ the support I received during the return process. First of all, so easy to make a return, but I had unfortunately discarded the original packaging...the team explained to not worry @ that they would talk me through the process.

20 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing Shirts and customer support

Buttercloth sells the most amazing softest shirts that don’t require any ironing! Their customer service is the best I’ve experienced. They’re extremely professional, very responsive, fast fulfillment, and compares to the Nordstrom shopping experience. I highly recommend Buttercloth to anyone and everyone.

14 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Best shirts! Best customer service!

Buttercloth makes the most comfortable shirts ever! If you haven’t purchased one yet, do yourself a favor and get one. Incredible shirts. And I cannot say enough good things about the customer service. I wanted to change my delivery option and sent an email to the customer service email address. Customer service responded quickly and they went above and beyond. Only issue is that once you buy and wear one of their shirts, you will buy more; so be prepared. Loving it

7 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Wow! Great people, great product

Buttercloth is so incredibly flexible - not just with their amazing Icy Cotton fabric, but with their policies! I had an issue with an order and called the CS number. Nina was so helpful and friendly, and even gave me a courtesy call the next day to check up on me and make sure everything was good - it was great, and so was the help I received. Thanks, Nina and Buttercloth! :)

2 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible Experience, Wrongly Charged $600+

Terrible Experience. Tried the "try before you buy" and they charged my card the full amount anyway. When I contacted them they said they only meant to put a hold on the card (which isn't what they say they're going to do).

Then, they said I have to be home to sign for the delivery (again, this is nowhere in the purchase page) but if I emailed them they could change it. So I emailed them, and they said actually no, we can't change it, and then told me the date/time scheduled for delivery. I wasn't asked about the date and time and wasn't going be home then. They said sorry nothing can be done.

Just amazingly inappropriate. Especially given what they charge for their shirts.

4 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Slow/nonexistent delivery

Slow/nonexistent delivery. Customer service was terrible, condescending and downright rude. For an expensive shirt, I would expect professionalism with help for delivery issues. Not the case. Unless you have two weeks for a shirt to show up.. probably not for you. Also discount codes that are advertised are nowhere to be found. When I found a code it wasn’t the amount that was advertised and it only came off of one of the shirts. The place is a joke.

10 maggio 2024
Non scritta su invito
Valutata 2 stelle su 5

Never received my shirt

Never received my shirt. I ordered a shirt allowing ample time for delivery. I got tracking information from UPS saying that the shirt was out for delivery and then again once it was supposedly "delivered". I received a few packages yesterday but nothing from Buttercloth.
I contacted their customer service dept. and was told that UPS likes to routinely mark packages as "delivered" even when they have not been in the hopes that it shows up later that same day. I waited patiently until 8pm and did not receive a delivery.
When I contacted the company to let them know they told me that since I had not purchased "shipping protection" for an extra $5 they would have to file a claim and that process could take another 2+ weeks. I told them to forget it and I would not be purchasing from them again.

11 aprile 2024
Non scritta su invito

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