butter i used for years never missed a payment. now they closed my acount and offers me £115 compensation out of the blue for no reason? i never asked for it i just got an email stating they owed it... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Firstly always great customer service, great app and love shopping via butter. Recently spoke with William by phone and not only was he able to assist me right away, but he even remembered helping me... Leggi di più
L'azienda ha risposto
all we keep being told is they are having issues with the app providers publishing the latest app on their app stores. Well, how does explain the chrome "butter anywhere extension" not working, I th... Leggi di più
I first used Butter for a flight for 2 to Jamaica! Was soo easy and simple to book! Absolutely no issues and made it affordable to pay for a dream holiday for me and my partner. Since I have used Butt... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Instantly spread the cost of any transaction from any retailer over 2-10 monthly or bi-weekly instalments.
Informazioni di contatto
1 St Katharine's Way, E1W 1UN, London, Regno Unito
- 020 8050 3459
- support@butter.co.uk
- butter.co.uk
3,9
Molto buono
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
best pg service in gurgaon
Today if someone asks me what you saw best then I would like to say that I saw your post best today and it is a very beautifully written post which I appreciate. And I also think that if you see someone's post and it is beautiful and well written, that should be appreciated.
redqueen.in
5 ottobre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello Ishita,
Thank you so much for your amazing review and it's nice to hear that you had a nice stay at a hotel which you booked through Butter!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
The best customer services team ever
The best customer services team ever - any issue I have had is (usually self inflicted) resolved swiftly and in a way it’s easy to understand where I go wrong and how not to have the issue again. I look forward to the upgrades to the app with baited breathe. Thanks to William today and Hannah & Rebekah previously - massive assets to this company.
3 ottobre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello Sarah,
Thank you so much for your amazing feedback and lovely words for our colleagues who helped you. We'll be sure to share this review with them!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
I had to contact support for some help…
I had to contact support for some help regarding payments. William the advisor I spoke to was great! He was very helpful and understanding. Thank you William!!
2 ottobre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello Mrs Mccolgan,
Thank you very much for your 5* review and lovely feedback regarding the service you received from William, we'll be sure to share your review with him!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
I just need to say Butter is just one…
I just need to say Butter is just one of the best customer service have experienced and always very in time and supportive. I have recommended them to severals and will continue to do....service is second to none!!
30 settembre 2021
Risposta di Butter.co.uk
Morning Adetayo,
Thank you so much for the 5* review and your amazing feedback!
Please don’t hesitate to get in touch if there's anything we can do.
We hope you have a lovely weekend!
Team Butter 💜
Great to deal with hassle free
29 settembre 2021
Risposta di Butter.co.uk
Hello Pablo,
Thank you so much for your fantastic review!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
I have used butter for most of this…
I have used butter for most of this year and so far the communication has been excellent and I’ve been able to use the app for a large amount of purchases which has really helped this year. However over the last ten days or so the retail side of the app has been taken down without any notice and there is no mention of this until you go to make a payment. I feel like any issue could’ve been sorted by now under any circumstances so I don’t know why it’s still down, it’s clearly more than just upgrades to the card so I’d hope they will be honest about it. If it isn’t back up soon, I’l be looking at another service such as zilch.
26 settembre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello Alexander,
I'm sorry that you haven't been happy that there was not good notice of app purchases being down because I can appreciate that this has been frustrating for you.
This has been shared with our operations team to improve on in future but we will be back very soon once the important upgrades have been completed.
We can't locate your account with the name that you have provided with this review so our team cannot contact you to discuss this further.
If you could please drop us a quick email to support@butter.co.uk, call our customer service team on 020 8050 3459 or reach out to us via our live chat on our website or via the app we will endeavour to help you the best we can!
Thank you for your patience and understanding and sorry for any inconvenience caused.
Team Butter 💜
No communication
I have been with butter since the awaymo days and have always had a pleasant experience and if I had any issues it would be swiftly resolved with full communication. However I am dissapointed in the lack of communication regarding the retail section of the app. For about a week now its has been down for maintenance and it is only when you want to create a virtual card that you are notified. I imagine more people use this section of the app more than flights and hotels. This could of been handled differently had customers been notified of this maintenance and an eta on when it is back up and running again.
25 settembre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello KR,
I'm sorry that you haven't been happy with the communication relating to the down time of retail app purchases.
We are aware people have been unhappy with the communication which has been shared with our operations team to improve on in future but we will be back very soon once the important upgrades have been completed.
We really want to contact you and help to resolve this matter but can't unfortunately locate a record of your account under the name you have provided for this review.
If you could please drop us a quick email to support@butter.co.uk, call our customer service team on 020 8050 3459 or reach out to us via our live chat on our website or via the app we will endeavour to help you the best we can!
Thank you for your patience and understanding and sorry for any inconvenience caused.
Team Butter 💜
Amazing Customer Service!🙌
Butter's Customer Service is amazing! I have contacted you guys a couple of times before and your team has always been friendly and supportive. And kudos to William who was very helpful and understanding to my last issue. Due to an unexpected emergency I was forced to make a last minute cancellation on both my flight and hotel. I didn't really expect much and I was prepared to pay any penalties, I just needed help with the cancellation. But William was very empathetic to my situation, and went out of his way to help me. Not only did I get a full refund for the hotel, I also got a whole year to re-book my flight, which I am very grateful for, since this was way more than I expected.
In this time of pandemic when nothing is certain, specially when it comes to travel, a little kindness and empathy really goes a long way. So thank you once again, and keep up the good work! You guys rock!
23 settembre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello Julie,
Thank you so much for your fantastic review, I'm pleased that we were able to assist you given your unexpected emergency.
Thank you also for your feedback regarding the good service you received from William, we will be sure to pass on your wonderful review to him!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Have a nice weekend!
Team Butter 💜
Best service ever 👍🏽 Very helpful
22 settembre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello Semmy,
Thank you for leaving us an excellent review - we really appreciate this!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
amazing quality
Kitchen is amazing quality and our designer was always able to answer any questions or deal with any changes I had. Great service
20 settembre 2021
Risposta di Butter.co.uk
Hello Daryn,
Thank you for your 5* review and lovely feedback regarding Butter.co.uk (Buy Now, Pay Later) although, I feel you intended to post this review for another company rather than us based on your comments.
Team Butter 💜
Risposta di Butter.co.uk
Hello,
Thank you for leaving us a 5* review - we really appreciate this!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
I have used your services before and…
I have used your services before and was very happy. Hopefully it will be same this time as well
18 settembre 2021
Risposta di Butter.co.uk
Hello,
Thank you so much for taking the time to leave a positive review of Butter and I can be certain that you will still remain happy!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Always great
17 settembre 2021
Risposta di Butter.co.uk
Hello,
Thank you for taking the time to leave a positive review of Butter! It really means a lot to us.
Please don’t hesitate to get in touch if there's anything we can do.
Have a lovely weekend!
Team Butter 💜
Very easy to use.
16 settembre 2021
Risposta di Butter.co.uk
Hello Nicola,
Thank you so much for your 5* review - we appreciate this!
We're pleased that you found our service easy to use but please don’t hesitate to get in touch if there's anything we can do.
Have a lovely weekend!
Team Butter 💜
Butters customer service is absolutely…
Butters customer service is absolutely brilliant! I had to contact them with an issue i had and I’ve received nothing but a friendly, personal and warm service. They treat you like a person, and you feel valued! It’s so rare these days to get a company so committed to their customers but Butter have definitely got it right! In the future I’ll be using them as my first option when I use a shopping payment plan, as they have been so helpful and understanding. I can’t thank them enough! A well deserved 5*****
15 settembre 2021
Non scritta su invito
Risposta di Butter.co.uk
Morning Hayley,
Thank you so much for the 5* review and your amazing feedback, it was our pleasure to assist you with your issue.
We will be sure to share your review with the team!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
Risposta di Butter.co.uk
Hello Gemma,
Thank you for leaving us a 5* review - we appreciate this!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Fantastic service
Fantastic service. Butter arrived chilled; due to brilliant packaging. Really quick delivery. Wouldn’t hesitate to recommend them. Will definitely use again.
15 settembre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello Penny,
Thank you for your 5* review and lovely feedback regarding Butter.co.uk (Buy Now, Pay Later) although, I feel you intended to post this review for another company rather than us based on your comments.
Team Butter 💜
Risposta di Butter.co.uk
Hello Chris,
It's so nice to hear that you were able to get the hotel you wanted using our service and thank you for the 5* review!
Please don’t hesitate to get in touch if there's anything we can do.
Team Butter 💜
Risposta di Butter.co.uk
Hi Andy,
Thank you for leaving us a 5* review - we appreciate this!
Please don’t hesitate to get in touch if there's anything else we can do.
Team Butter 💜
Hannah is amazing and has the patience…
Hannah is amazing and has the patience of a saint. I sent her numerous emails and made several calls in relation to my flight that I had to cancel and re-book due to covid related issues. At no time was I made to feel like I was asking too much, despite all the new quotes that I requested before finally making a decision. Thanks for making it easy Hannah. Customer service at it's best.
14 settembre 2021
Non scritta su invito
Risposta di Butter.co.uk
Hello Janice,
Thank you so much for taking the time to leave such a positive review of Butter and the fantastic service you received from Hannah.
We will be sure to pass on your wonderful review to her!
Please don’t hesitate to get back in touch if there's anything else we can do to help.
Team Butter 💜
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