What an awful site. I’ve never had this much trouble trying to withdraw my winnings. Sent countless documents still not good enough now they want me to send a picture of myself holding my passport bec... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have signed up to other sites and deleted my account due to shocking customer service but butlers staff are a pleasure to speak to. I had an issue today and Denisa M sorted it straight out. Thankyou... Leggi di più
L'azienda ha risposto
Alina p. Was brilliant a shining star. In your operations of your site, very straightforward information. And I am very pleased, thank you very much. David mills
L'azienda ha risposto
Maxi M was spot on! Great help, understood the problem and guided me (in my own error to be fair) to sort the issue. Always helpfull!
L'azienda ha risposto
Dettagli dell'azienda
Butlers Bingo
Scritti dall'azienda
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informazioni di contatto
Regno Unito
- support@butlersbingo.com
- butlersbingo.com
3,9
Molto buono
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Spoke to Theresa today she dealt with…
Spoke to Theresa today she dealt with my issue quickly thanks
9 ottobre 2024
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Risposta di Butlers Bingo
Hi Nicola,
Thanks for your review! We’re glad to hear that Theresa was able to help you quickly. If there's anything we can do to improve your experience further, let us know!
Best regards,
Butlers Bingo
I was going to give 1 star they have…
I was going to give 1 star they have set a limit of £40 a week between 5 apps they said it so I don't loose too much but when they first set a limit I was winning some time's I think it would be better deleting them
8 ottobre 2023
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Risposta di Butlers Bingo
Hi Norma,
We understand your frustration, and we set limits to encourage responsible gaming and help protect players. We’re sorry if this has impacted your experience, and we appreciate your feedback. If you’d like to discuss your limits or explore other options, our support team is here to assist. Thank you for sharing your thoughts with us.
Best,
Butlers Bingo
Query sorted quickly
Query sorted quickly. Did not have to wait long in the queue
4 ottobre 2024
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Risposta di Butlers Bingo
Hi Gerry,
Thank you for your feedback! We're happy to hear your query was sorted quickly and that you didn’t have to wait long. If you need any more assistance, we're here to help! 😊
Best,
Butlers Bingo
Spoke to Patrick sorted problem…
Spoke to Patrick sorted problem instantly
4 ottobre 2024
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Risposta di Butlers Bingo
Hi Ian,
Thank you for your feedback! We're glad to hear Patrick was able to resolve your issue quickly. If you need any further assistance, don’t hesitate to reach out! 😊
Best,
Butlers Bingo
It hasn’t worked for me you deposit 100…
It hasn’t worked for me you deposit 100 and it gives you 70 this games ripping you off totally.. once you accept the bonus which they providing you daily you have to give them back x100 all those amounts , joke site it’s not looks a official as it provides you only building games which takes thousands to fill the pots
2 ottobre 2024
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Risposta di Butlers Bingo
Hi Geko,
We're sorry to hear you're feeling this way and appreciate you sharing your thoughts. Our bonuses do come with wagering requirements, and we always aim to provide clear information about them. We understand your frustration and will continue to work on improving the experience for all our players. If you'd like, please reach out to us directly, and we'd be happy to review your account and help clarify any concerns.
Best,
Butlers Bingo
Dreadful site eager to take your money…
Dreadful site eager to take your money but takes over 24hrs for a withdrawal ......certainly not a fair site .....I've put alot of money in n ive realised I'm being robbed......I was lucky at the start I must admit but ....last 3 month £1000 ..wins £80 ......not good
1 ottobre 2024
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Risposta di Butlers Bingo
Hi Joanne,
Thank you for your feedback, and we're sorry to hear about your frustration. We understand how important fast withdrawals are, and we’re always working to improve our processes. We appreciate your honesty and encourage you to reach out to us directly if you’d like us to review your account. We're here to help!
Best,
Butlers Bingo
Where do I start
Where do I start, I deposited a small amount and won £850. Oh my!!!! they were not happy about me withdrawing this amount. They wanted the following information. Bank statement with the FULL name on the account, not Mr Smith, it had to be Mr Paul Smith, next, passport photo with all 4 corners, then a selfie, me holding the passport.....Does not stop there. Then they wanted card details, all 4 corners, then proof of a utility bill with the full name, not just Mr Smith, Mr Paul Smith. Not only certain attachments, it had to be a PDF attachments for them. It took me 5 days to do this.I received my money and they suspended my account. I mean what!!!! really, they are a joke.
1 ottobre 2024
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Risposta di Butlers Bingo
Hi Tim,
Thank you for sharing your experience, and we're really sorry for the trouble you had with the verification process. We're always working to make things smoother for our players, and your feedback helps us improve. We can see that your withdrawal was processed yesterday, and we're glad you received your funds. We truly appreciate your patience and understanding!
Best,
Butlers Bingo
Ok site but much better sites out there!
Ok site, had a few small wins under £40 so no problems withdrawing but the wagering on all bonuses are ridiculous. Other sites only do high wagering on first deposits then after that anything you win is usually paid to cash. Other sites always take bonus money first then cash after... This site always takes cash balance first and if you win and withdraw you lose any bonuses/ free spins. So pointless using promos. Also max bingo tickets are stupidly high. Definitely better sites out there to use!!
Should seriously look at other sites and how they offer promos.... This would encourage repeat customers.
16 settembre 2024
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Risposta di Butlers Bingo
Hi Nikki,
Thank you so much for your honest feedback! We're happy to hear you’ve had a few wins, but we totally get your thoughts on the bonuses and wagering. We’re always working to make things better and will pass this along to our team. Your ideas about the promos and bingo tickets are really helpful—we want to keep improving to give you the best experience. If you have more suggestions, feel free to share anytime. Thanks again for being a part of our community!
Best,
Butlers Bingo
Risposta di Butlers Bingo
Hi Sandra,
Thanks for the great feedback! We're thrilled to hear you're enjoying the site and experiencing fast withdrawals. If you ever need anything, feel free to reach out. Happy gaming! 😊
Best,
Butlers Bingo
Great support from patrick helped with…
Great support from patrick helped with questions
21 settembre 2024
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Risposta di Butlers Bingo
Hi Tia,
Thanks for the wonderful feedback! We're thrilled to hear that Patrick was able to assist you with your questions. We appreciate you taking the time to share your experience. If you need anything else, we're always here to help! 😊
Best,
Butlers Bingo
Their welcome bonuses are useless
Their welcome bonuses are useless. I deposited £10 to trigger £20 of bingo bonuses and 200 free spins on a casino game. In order to access the bingo bonus I was expected to gamble away all of my £10 stake, otherwise I could not use it. I played all 200 of my free spins but similarly had no access to the paltry winnings I had made, so it was a total waste of a lot of time. I ended up just withdrawing my £10 deposit, they obviously have no intention of awarding customers with their winnings. Their high rating must surely be due to bots. Will use other sites in future.
18 settembre 2024
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Risposta di Butlers Bingo
Hi Rowan,
Thanks so much for sharing your thoughts with us! We’re sorry to hear you didn’t have the best experience. Just to help clear things up – your cash balance is always used first, and the bonus kicks in as a little safety net so you can keep enjoying the games even if your cash runs out.
If you ever have any questions or need help understanding how it works, we’d love to chat and make things clearer for you. We hope you’ll give us another try soon!
Best regards,
Butlers Bingo
Most robbing site known
This company has took £930 off me since July the 1st and in that time have only payed out £365! Absolutely shocking site! Happy to take your money but this site does not pay out at all! They’ve just had £520 this weekend alone and payed nothing back out! Stay away from this site as paddy power pays out much better
16 settembre 2024
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Risposta di Butlers Bingo
Hi Jonathan,
Thanks for sharing your feedback, and we're really sorry to hear about your experience. We want to assure you that all of our games are completely random.
We’d love to take a closer look at your account and see what’s going on. We have requested more details through TrustPilot, so we can help get this sorted for you.
We appreciate your patience and hope to turn things around for you soon!
Best regards,
Butlers Bingo
Biggest con in games payouts are…
Biggest con in games payouts are pathetic .don't use
15 settembre 2024
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Risposta di Butlers Bingo
Hi Henry,
We’re sorry to hear that you’re unhappy with your experience and the payouts. We aim to provide a fun and rewarding experience for all our players, and your feedback helps us improve. We have reached out privately to see if there is anything that we can help with.
Thanks for sharing your thoughts,
Butlers Bingo
Terezia provided fast and helpful…
Terezia provided fast and helpful service
12 settembre 2024
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Risposta di Butlers Bingo
Hi Gemma,
Thank you for your feedback! We’re glad to hear that Teresa provided fast and helpful service. If you need anything else, we’re here to assist!
Best regards,
Butlers Bingo
I spoke to Savanna today and I was very…
I spoke to Savanna today and I was very happy with the way she handled the situation. She was very supportive and resolved the problem in what must have been record time. Thank you Savanna
11 settembre 2024
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Risposta di Butlers Bingo
Hi Louise,
Thank you for sharing your experience! We’re thrilled to hear that Savanna was supportive and resolved your issue quickly. We’ll make sure to pass along your thanks to her. If you need any more help, feel free to reach out!
Best regards,
Butlers Bingo
Messaged straight back extremely…
Messaged straight back extremely helpful and kind
11 settembre 2024
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Risposta di Butlers Bingo
Hi Matthew,
Thank you for your feedback! We’re pleased to hear that our team was quick, helpful, and kind. If you need any further assistance or have more questions, don’t hesitate to reach out.
Best regards,
Butlers Bingo
Good service fair games and good…
Good service fair games and good selection
9 settembre 2024
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Risposta di Butlers Bingo
Hi Donna,
Thank you for your great feedback! We’re glad to hear you’re enjoying our service, fair games, and selection. If you have any more comments or need assistance, we’re here to help!
Best regards,
Butlers Bingo
Had an amazing experience and TERESA…
Had an amazing experience and TERESA was very polite thank you again 😀
9 settembre 2024
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Risposta di Butlers Bingo
Hi Mandy,
Thank you for your kind words! We’re delighted to hear that you had an amazing experience and that Teresa provided polite and helpful assistance. We’ll make sure to share your feedback with her. If you need anything else, feel free to reach out!
Best regards,
Butlers Bingo
Played fluffy favorites lost a total of…
Played fluffy favorites lost a total of £475 not one bonus round appeared which is absolutely ridiculous play this game on other sites and have never been this bad
3 settembre 2024
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Risposta di Butlers Bingo
Hi Jeanette,
Thank you for sharing your experience with us, and we’re truly sorry to hear about your recent session on our site. We understand how frustrating it can be when the luck just doesn’t seem to be on your side.
We want to assure you that all of our games, including Fluffy Favorites, are completely random, and sometimes it’s just down to luck whether or not you hit that bonus round. However, we absolutely value your feedback and want to make sure everything is as it should be. We’ve reached out to you privately for your account details, and we’d be happy to review your account and see if there's anything else we can do.
Thanks again for your patience, and we hope your next experience with us is a lucky one!
Best regards,
Butlers Bingo
patrick very helpful and polite and…
patrick very helpful and polite and sorted my querey out imediatly 10/10
29 agosto 2024
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Risposta di Butlers Bingo
Hi Ian,
Thank you for the fantastic feedback! We’re thrilled to hear that Patrick was so helpful and polite, and that he resolved your query quickly. We’ll make sure he knows about your 10/10 rating!
If you need any further assistance, don’t hesitate to reach out. We’re here to help!
Best regards,
Butlers Bingo
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