Busroute Recensioni 386

Great service, great communication. Completely on time

Genuine review - I booked a bus for an airport run for 22 people. They were the best on price. My understanding was that Bus Route have their own fleet but sometimes use third parties. After I paid full balance the communication dropped off which I thought was quite normal. I sent an email to the company a week before our trip to confirm all was in order and I was advised we would be told who our bus was booked with within 24 hours of travel and they did not know who this was at that time. Alarm bells started ringing so I came on to trust pilot - clicked terrible reviews and my alarm bells turned to full panic. As we got to 24 hour point before pick up I had heard nothing - I chased this up on phone email and text and was told all was ok I would hear by the end of the day. I explicitly told them that I needed to know ASAP if there was any issues as we live very rural and cannot just get on a train to the airport - they seemed very relaxed and just kept assuring it me it would be fine. If you have read the bad reviews you can imagine at that point I was in full blown panic mode. I then spent the day before my holiday planning for back up ideas to get 22 people to the airport - not knowing if a bus would turn up the next morning. Then at 8pm a text came through from a local bus company confirming they were picking me up on behalf of Bus Route. The bus turned up on time, very friendly driver who arranged for stops on the way. Return journey was just as smooth and was in constant communication because of a delayed flight! So they get 5 stars - I got exactly what I booked and paid for! My only recommendation to Bus Route would to be more time conscious with the confirmation of the bus company that will be picking customers up for reassurance etc. The relaxed approach to sharing this information by Bus Route gave me unnecessary anxiety and stress in the 24 hours before my holiday. But as I have said I got what I paid for when it mattered.

I recently used bus route for my wedding which required transporting 100 people from the church to the venue. The coach was prompt and the customer service team put my mind at rest. Thank you Bus Route and to Sam.

They turned up when promised, could not have been more helpful with our luggage and with the children. Made the holiday start as soon as we got into the minibus, everything went perfectly.

My experience was very good from start to finish.
Efficient in replying to my initial enquiry, beat other quotes and drivers turned up on time and very nice.
Thankyou Jason Green

This was a super trip. We heard from them a couple of days beforehand and they arrived just before the time we'd arranged, which was perfect. We were going one way, with several stops, and with the coach drive dropping off our luggage for us at the end. The driver was friendly and relaxed and made us all feel in good hands.

Went to Blackpool Zoo with this company, arrived on time, driver was very helpful loading the buggys on.

Good communication from the company ,clarifying pick up times and confirming where we were going, and also gave us details and name of the driver we would be having.
Got us all there and back safely. Would use them again.!!

Our experience from start to finish was fantastic. We went to Belfast for my friends hen. From the moment I contacted Amy at bus route things just ran so smoothly. Driver was also amazing so professional but friendly and helpful. Would highly recommend. Amy had been so accommodating and quick to reply when I’ve needed questions answered

Easy to organise and the driver was great! Arrived in time going and coming back and was really understanding of eg toilet breaks with kids on board.

Amy Isaac helped me in booking a minibus for a large group at short notice. The bus arrived on time and was clean.

We booked a minibus for our weekend away seeing Oasis in Manchester. The bus route team went above and beyond to beat every price we showed them, the drivers were funny, friendly and put up with the setlist on repeat the whole way there. The fact he still had a smile on his face after listening to us butcher oasis’ greatest hits for two hours was nothing short of a miracle. Greg was so helpful and made everything so much easier and less stressful. We wouldn’t use anyone else now, they set the tone for the whole weekend and we all loved it!

Good communication and service. Transport arrived on time

The service and our driver were absolutely brilliant! We booked this journey for a Coldplay concert in London and had to reschedule last minute due to a change in the concert date. This was sorted with ease for us and the journey on the day ran smoothly despite the journey back having issues with the M1 being closed. Our driver Mohammed was so kind and patient throughout the whole day and really made our experience great!

I had an extremely disappointing experience with this bus company across multiple trips.

On my second trip, while I was waiting at the airport for my luggage (which was delayed by the airline), the driver demanded an extra £100. He threatened to drop me off in the middle of the road if I refused to pay, even though the delay was completely Out of my control.

Easy communication, the bus was on time and we were able to track it before it came. Nice, safe journey.

Great service, competitive price. Driver was friendly. We highly recommend Busroute to other users.

No issues at either end with booking. Bus was a bit older with no AC but didn’t make much difference as wasn’t a hot day

Sam has been amazing to work with. He always is polite and respectful. He goes above and beyond to meet the specifications given to him. I’ve been using this company for over a year due to the efficiency of Sam.

Thank you Sam and team for our trip to Stansted airport. Great service and all went really well.swift response when I asked questions. Will definitely use you again.

Good communication, easy booking. 2 mini bus which arrived on time. Smooth journey on the day. Thanks to Sam.