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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great trip to the football, comfortable coach and the drivers Julian and Darren were both top notch. Will use this company for many more trips next season. Easy to book and deal with at a reasonable p... Leggi di più

Valutata 5 stelle su 5

We rent a bus with driver for 14 peoples to do a trip around Scotland for Easter. Very positive experience with a high professional driver Ian and comfortable bus. Lucas Evas was available and... Leggi di più

Valutata 1 stelle su 5

Terrible sales staff, didn’t help me when I said I had a different offer. They said they couldn’t even tell me exactly which bus I would be getting when they were massively different. Wouldn’t recom... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We hired a party bus for 16 peoples for my 40th birthday. Bluetootj music, disco lights and kareoke. Plus champayne, everything we could need. Communication before trip was brilliant, driver was amazi... Leggi di più

Dettagli dell'azienda

  1. Autolinea

Scritti dall'azienda

Busroute is a Minibus and Coach hire company in the UK with 8500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, Busroute covers it all.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

386 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Don’t rate this company

Don’t rate this company! Left us stranded with children on the other side of the town when told we would have a ride waiting on us

20 settembre 2025
Non scritta su invito
Logo di Busroute

Risposta di Busroute

We are disappointed to see your continued negative feedback regarding this matter. As previously communicated, the situation regarding the return journey was fully resolved, and a refund of £90 was issued in line with our agreement.

While we take all customer experiences seriously, posting reviews that misrepresent facts after resolution does not reflect the full context of the case. Our team remains committed to handling all concerns professionally and fairly.

Regards,
QA and Compliance Manager

Valutata 5 stelle su 5

Amazing Service

I have to say i was very impressed with the company and the driver on the day. My family all got to the wedding with due time and everyone was very complementary of the driver and company

17 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Highly Recommend

I had a great experience with BusRoute Ltd. The staff were friendly, professional, and very helpful throughout. A special mention to the driver. He was very nice and accommodating, making the whole journey comfortable and pleasant. Highly recommend!

15 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service from start to finish.

Great service from start to finish.
We recently used Bus route for 10 of us on a return journey Bristol to Southhampton.
Driver was prompt on arrival and pick up and was a brilliant driver, wouldn’t hesitate to use again

2 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Worst company black mail you

If I could give zero stars I would, where do I start? My partner phoned up for a quote and he thot things didnt seem right he started getting messages and calls at 1 o’clock through WhatsApp from Lucas, I read the trip advisor reviews and thot let’s do it so I paid £180 for a mini bus for 9 of us to go to a wedding the other side of the town. The day before the wedding they called and said the minibus had been in an accident and they would send Suitable cars, cars arrived they were Ubers , that had been booked 10 mins prior to us getting picked up! That’s not even the start! After the wedding we were waiting to be picked up. No cars arrived. Kept phoning and messaging and had no answer! We were stranded at other side of town with kids! We finally managed to get home by buses and taxis to have a phone call the next day from private hire saying there were outside the wedding for us to be picked up. So the booked us to be picked up the next again day at lunch time instead of 12 at night! It’s is now been nearly 2 weeks and they said they would give me a refund of £90 and £50 voucher to use for transport BUT i would only get my refund if my brother took his review down of tripadvisor, so not just robbed me but black mailing me also. So my brother took it down and iv just recieved £90 back now! And I will now tell my story! No one book with this company in Edinburgh! I an also going to seek advice after them trying to black mail me also! Worst company!!

20 settembre 2025
Non scritta su invito
Logo di Busroute

Risposta di Busroute

I hope you are doing well.

We would like to clarify the situation regarding your recent booking. As mutually agreed, a refund was processed for the return journey, which was not completed. This refund was issued in good faith to resolve the matter amicably.

However, after the refund was processed, we noticed multiple negative reviews being posted online, along with communications that could be interpreted as attempts to coerce the company. While we respect our customers’ right to share their experiences, actions that involve threats, coercion, or public defamation are not legally permissible.

We sincerely hope that our efforts to resolve your case through the refund demonstrate our commitment to addressing concerns. We encourage open and constructive communication and would be happy to assist further with any outstanding questions regarding the refund or your experience.

Valutata 5 stelle su 5

Easy to book and pay. Jorge our driver was the best.

Very easy to book and pay for. Our driver Jorge was friendly and helpful, the festival we went to had no phone service so was a bit worried about getting picked up after, but he was exactly where he said he would be at the right time. Would definitely recommend busroute and I will be using it again in future.

7 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

5* rating

The drivers were very helpful and friendly couldn't ask for better, the trip went smoothly and got to the airport on time, I would definitely recommend bus route for your transports

29 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

5 star service

The booking process was extremely easy and all the representatives I spoke to were incredibly kind. Bella, Conor and Solomon were all super helpful! The coach drivers were also very kind and friendly on both trips! We had an amazing time all around and definitely will be booking again!

9 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Travelled to Huddersfield and back

Travelled to Huddersfield and back. Class service from minute 1 with the operating team and the driver Tabassum Hussain Was very professional from minute 1. Will definitely use this company again and I recommend to anyone looking at using it

24 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great Overall Experience

Great experience from start to finish. Booking agent Amy Isaac was very helpful and attentive. Driver was excellent, very professional. Will definitely use again! Thanks guys :)

16 agosto 2025
Non scritta su invito
Valutata 4 stelle su 5

Friendly Driver

Driver was great, accommodating as allowed us to play music, friendly guy and nice to talk to, but he was running late to pick us up on the first journey which wasn't ideal but he was on time to pick us up on the second journey. So would recommend!

17 luglio 2025
Non scritta su invito

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