Budgens Recensioni 135

JUST BEEN TO BUDGENS, MARTON SHOPS, MIDDLESBROUGH AND BOUGHT SOME WINE FOR MY WIFE AND PAID ON MY CARD. I WANTED CIDER BUT WAS EXPENSIVE SO SAID TO THE MEMBER OF STAFF, WILL CHECK PRICE NEXT DOOR IN SPAR. IT WAS MORE EXPENSIVESO I WENT BACK TO BUDGENS. I PICKED UP A BOTTLE OF CIDER AND THE MALE STAFF MEMBER BARGED UP TO ME, GRABBED MY ARM STATRED SHOUTING YOUR A SHOP LIFTER GET OUT. I SAID I JUST BOUGHT FROM YOU AND SAID I MIGHT BE BACK. HE WAS SWEARING, PUSHING ME OTHER SHOPPERS WERE SAYING HES JUST BEEN IN WHAT YOU DOING. TOTALY ABUSIVE VIOLENT BEHAVIOUR. WILL NEVER SPEND MY MONEY WITH THEM AGAIN

Today, 31st December, I visited Budgens, Frome, to use the car wash facilities.
I enquired at the checkout as to whether I needed to use cash or tokens, or whatever other means.
The delightful young lady that dealt with me was patient (I am eighty two), informative and extreme helpful. She explained the options available, what it would cost and how to pay.
It was between 2pm and 3pm.
If she can be identified by the date and time by management, then perhaps she should be commended for her excellent approach to customer satisfaction.
Such helpfulness is, sadly, becoming more and more of a rarity these days, I find.

I used to buy ciggerettes on justeat from here I'm disabled and sometimes i find it difficult to get out. Budgens were the cheapest. Then over night their prices became extortionate. Won't be using again.

Hi

I always have a bad experience having to visit your budgens fiveways parade shop in hazel grove Stockport.
Staff lack general manners never mind customer service!
Constantly always on the phone when customers are trying to pay for items, no please or thank you’s and just absolutely rude!

Also shop sign in big letters closes at 11pm and that states on the website too 11pm closed!
But it is always closed for 10pm or before.

Staff don’t really care in my opinion for our local community, we need this sorting asap please.

Thanks

This is a copy of my email sent to Budgens Campdale Road Tuffenel Park, today I am still waiting for a reply.

I bought some “soft amaretti” almond biscuits with orange flavor in your Tuffnel Park branch of Budgens. I was surprised to find they contained groundnut shells in the dough when I tasted them. Yesterday I returned them, one member of staff tasted them and agreed to give me a full refund.

Tonight, when I entered the store, the same member of staff did not greet me when he saw me, instead in a very rude manner, said that he would never refund anything in the future as he had paid from his own pocket for this refund. He said that it was my responsibility to read the allergen information on the box. The box in question declared that the Falcone Amaretti contained the almonds (but not the hard nut shells!)

The member of staff obviously doesn't understand what is the difference between what is edible and inedible. I did ask him to provide his name but refused to write it down or provide it to me.



For your information, all the boxes of amaretti-flavored biscuits have been removed from display, if it is normal for them to contain the shells surely they would have remained on sale?



I am still shaking and I am saddened and disappointed with this kind of behavior, another member of staff came to see what was happening and he agreed that I shouldn't have been treated in this way, this wasn't acceptable. He stated that he would talk to him. Before leaving the shop this member of staff said “I am sorry bruv “ therefore as I was leaving the store I gave him his £3.50. I don’t feel as if the word ‘bruv’ is a suitable term to be used towards a customer as it is a colloquial term and rather unprofessional.



I am senior in age to this member of staff and I would have hoped that he may show me at least some respect, I shop there regularly often five days a week. I have never and would never treat any of my clients in this way, as I work in luxury retail. Is this the way to reward your loyal clients?

MARCH 2025 and no an apology

Budgens are really expert at ripping off some customers. They don't give a receipt. The item on screen is super tiny via cash till. Their sale items are at full price. My average shopping should cost about £5 I get charge about £7. Don't go here. I thought first time was a one off, it happens every time. Is such a shame as I love the jack's range. Their vegetables soup is awesome.

Be wary of refuelling with Diesel at Budgens/Frasers BP stations. Every time I refuel there my "water in fuel" warning is activated. I've complained to Budgens but they pass the buck advising the stores are run by independent owners under licence. I complained to BP but again they pass the buck advising they only supply fuel and oil. Most Diesel car owners won't be aware of the problem apart from occasional erratic RPM/ misfiring as most cars don't have water in fuel sensors. Diesel fuel storage tanks are a big problem for water contamination as unlike Petrol, Diesel fuel exerts no vapour pressure; as ambient warms it absorbs more moisture, as the tanks cool overnight moisture laden air is drawn into the tanks via vent pipes and condenses in the tank vent pipes and tank walls, building up in the bottom of the storage tanks. Many forecourts infrequently test their tanks for total water as it costs money from independent fuel analysis labs. Diesel fuel now contains Biodiesel, the methyl esters in biodiesel are hygroscopic. This means that they can absorb considerably more moisture than petroleum-derived diesel and hold this in suspension in the fuel. Petroleum-derived fuels absorb considerably less moisture by comparison and tend to shed water as a separate layer at the bottom of storage tanks. The total water content in any Hydrocarbon is the sum of all three phases of moisture, dissolved/ emulsified/ free and the ratio between the three is dependant on fluctuating temperature and pressure. Change the temperature or pressure and total water content will go up or down

The manager Kevin at Budgens Gillingham Dorset was very helpful in resolving my query. He met with me personally, I am very impressed with his passion for his staff and store

We got compleaty riped off at Budgens at Holt. We paid the £1.50 for an hour thinking g we would get the £1.50 off our bill of £8.00 only to be told you have to spend £10.00 before you get the car park fee of £1.50 back. What a total rip off needles to say we won't be going back there again.

Terrible customer service and very overpriced.
They left an ATM operating that was dispensing the incorrect amount and were seemingly happy to see customers short changed every time they used it.
Managers are not contactable.
Disgraceful

A bar of chocolate normally priced at £1 gone up to £1.39 within the course of a week. These small shops like Budgens should be made to give you an itemised receipt just the same as supermarkets, they're making a killing over charging customers who can do nothing about it once they've left the store. Pay with CASH and use your calculator before you pay, if it holds up the queue hard cheese , better than being charged twice for items you've bought 1 of or over the printed price ticket -Budgeons Hoover Drive SS15. Dont be fooled by the little old man ,iv'e got his number.

Rash from Budgens in Castle Acre Norfolk is a very kind man. He engages with the locals and understands the needs of his customers. Thank you Rash!

Reason I seldom buy at Budgens - Most of the items they sell are over priced i.e Stoneleigh Sauvignon Blanc wine all other Grocery Shops selling @ £10.00 Budgens £11.35 - I understand convenience shops need to add a little extra BUT this seems Excessive

Greedy ba-----s.Example.. 4 pack of Bachelor's Chicken Cup-a-Soup, Tesco price £1.05p...Budgens price £2.25.Disgraceful profiting,never set foot in there again.

Bloody thugs cheap service don't buy anything if u go back to get a refund they will say 1 day policy not 28 days

So be aware made a mistake buying from there at high Wycombe staff rudely mannered

Don’t let the woman who always wears a medical mask serve you if you want a pleasant experience.

BUDGEONS customer service awfull ,I tried to make them aware of a problem with bank machine in one of their stores ,not issuing cash but debiting account ,my bank have sorted it for me ,on phoneing BUDGEONS customer service no one knew what to do ,passing me onto another dept,then passing me back to original number rang, incompetent I gave up, no one at BUDGEONS was interested. No one knew what to do or just not interested, get organised BUDGEONS.

First time at this place I witnessed a disabled woman forced to degrade herself by peeing behind the building because the staff wouldn’t let her in to use the facilities. This time myself and another customer had to wait at the pumps for 30 minutes for them to do a staff handover. Meanwhile a couple in pyjamas were let in via the front doors (customers aren’t allowed in here). We were told that they were staff and to f&@k off and mind our own business.
Please fill up anywhere but here.

Charged £2.49 for £1.99 brown, organic, loaf. Arrogant assistant showed no interest in refunding me. I went to shelf and presented her with the price label (£1.99). She did not apologise and was unable to carry out the refund. These people make Liz Truss look competent. The branch is in Henfield, West Sussex - avoid it!

This store is my closest and my local being less than a 5 minute walk away. On several occasions when I’ve brought my items to be priced at the till I have been overcharged according to the prices that are labelled on the shelves. Just today, I have gone to purchase two packets of Maryland hazelnut and choc chip cookies which were priced at £1.09 each on the shelf, I have a picture of the ticket to prove this. At the till, my total bill being way more than expected, when queried, I have been told they are actually £1.75 a pack. I would never pay so much for such an item. It is much higher than what is expected and higher than other very nearby local retailers. When I questioned this the staff were very rude. They had no clue that the ticket price on the shelf was less and when I showed them, they were dishonest, trying to hide the ticket as though it were never there. There are 2 other flavours of this item and they were each also priced at £1.09. The manager/supervisors solution was that I choose one of these other flavours that I didn’t desire. This is not the first time this has happened. On a visit a few months ago, I was charged £3.69 for a small tin of Princes corned beef. This is usually the price of the larger tin. I queried this and was told that the price for the small tin had gone up so much that it was now more expensive than the larger tin. At the time there were no large tins in stock. However, the usual two tickets were still on the shelf with the lower price of £2.79 indicated for the small tin and the higher price of £3.69 indicated for the large tin. This is an item I purchase at this store frequently, so I’m very aware of what the usual price is. The shop staff tried to convince me that the small tins had been placed in the wrong place and that the ticket with the smaller price was indeed for the larger tin, which they conveniently did not have in stock and once again dishonestly tried to hide it, adjust long the higher price ticket over to in front of the small tins. I was fortunate to have taken photos of this also.

I understand that sometimes there can be errors in ticketing. But I am absolutely disgusted with the behaviour of the staff when this is pointed out to them. They were shouting and arguing with me and very rude. The dishonesty is shocking. We are all aware that under consumer law and customer rights, an item incorrectly priced should be sold to the customer as advertised. I am disgusted that rather than admit this, the 3 staff members this morning resorting to trying to hide the incorrect pricing.