Buckle & Band - Bands for Apple Watch Recensioni 351

TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

The experience of opening the package is approaching the "Apple experience" level. Suggests high quality. Looks like its going go be a great band. I bought this primarily for reduced environmental... Leggi di più

Valutata 5 stelle su 5

The Buckle & Band site had a page that highlighted their products are free of PFAS. I was looking for Apple Watch bands that I can workout with that don’t have PFAS. The Hybri/Sport leather bands are... Leggi di più

Valutata 5 stelle su 5

I’ve ordered multiple times from this company and have had a great experience each time. Excellent quality watch bands, beautifully crafted, comfortable, and they look great with my Apple Watch! I’ve... Leggi di più

Valutata 5 stelle su 5

I don't usually write reviews, but these guys seem to be a small company and I think it helps. I've ordered so far two leather cases from them (iPhone 13 Pro Max) and two watch straps (the sporty le... Leggi di più

Dettagli dell'azienda

  1. Negozio di orologi

Scritti dall'azienda

Buckle & Band produce luxury leather and vegan leather straps designed for Apple Watch. turn your tech watch into a timepiece with your new Buckle & Band strap that fits all Apple Watches from Series 1-7.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

351 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Bought a Gold Milanese watch strap for…

Bought a Gold Milanese watch strap for my gold Apple Watch I am absolutely delighted with the product service and delivery I will certainly order again if I need anything else
Do not be afraid to order products from this company you will not be disappointed

17 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Band changed colors, customer service ghosted me

I received a band as a christmas present and after only a few weeks of wearing, it started to change color and fade. I never wore this band in water or in hot weather where I was sweating a lot. I reached out to someone regarding the discoloration and submitted pictures. I was pleased when they said they would send me a new band however it has been months and I have yet to receive anything. I reached out again asking for an update and have yet to hear back. Not pleased with the customer service.

12 aprile 2024
Valutata 5 stelle su 5

Nice product

Nice product, great quality, close color match too with gold hardware. Like the packaging as well great job guys.

16 giugno 2024
Valutata 5 stelle su 5

Very happy - highly recommend!

Delivery time was great, the strap was packaged beautifully and with a personalised note which I'm a big fan of! Also haven't taken it off my wrist since I put it on, very impressed with the quality and finish!

24 maggio 2024
Valutata 3 stelle su 5

27% import tax – underwhelmed experience

I live in Germany, and before you buy, please consider the following: I ordered the Milanaise-Steel band for €250 and opted for the express delivery, another €10, to avoid waiting. Buckle & Belt doesn't tell you that the parcel will go through customs, which may take another week or two. As the UK left the European Union, you will be taxed. Buckle & Belt will put the total sales price, which includes British VAT, on the declaration. In Germany, you will get charged another €68,24 import tax plus a €6 handling fee for DHL. In total a 30% increase. Bucke & Belt says you must go to a jeweler to get the bad rightly sized. And yes, even though I purchased the larger band, in the state of arrival, I couldn't even get the band over my wrist. In my case, I had to spend another €20 to get four additional links in. The enclosed tools are a gimmick. Also, there is no chance you can claim UK VAT of 20%; in this scenario, taxmen on both sides win. You lose.

Buckle & Belt is not transparent here. All in all, I spent €335 for the band. No one responded to my complaint.

To be fair to the actual product, it looks and wears great. The shopping experience deserves zero stars, but the band itself deserves five. I want to be fair and give them a three-star rating.

But to be honest, I would not purchase from them again, as I feel a little cheated.

30 aprile 2024
Logo di Buckle & Band - Bands for Apple Watch

Risposta di Buckle & Band - Bands for Apple Watch

Hi Sascha

Thank you for taking the time to share your feedback. We appreciate your honest review and are truly sorry to hear about your experience with the import tax and delivery process.

Firstly, we apologize for any confusion regarding the import taxes. As we ship from the UK to Germany, we do not charge VAT on our end. However, due to the product being above the IOSS threshold of €250, it is subject to import taxes and handling fees as per German customs regulations. We understand how frustrating this can be and are actively working to make this information clearer on our website to prevent any future misunderstandings.

Regarding the sizing of the Milanaise-Steel band, we regret any inconvenience this caused. Our intention is to provide a band that fits comfortably, and we're sorry that you had to purchase additional links. We would be more than happy to reimburse you for the extra cost incurred for the links and the jeweler’s fee. Please reach out to our customer service team, and we will ensure this is resolved promptly.

We are delighted to know that you are pleased with the look and feel of the band itself. Your feedback is invaluable in helping us improve both our products and services.

As a gesture of goodwill, we would like to offer you a discount on your next purchase. We hope this will give us another chance to provide you with a better shopping experience.

Thank you again for your review. We hope to resolve these issues to your satisfaction and potentially see a change in your rating. Your satisfaction is our priority.

Best regards,
The Buckle & Band Team

Valutata 3 stelle su 5

Customer service could be improved, but nice product.

The strap is nice, had a small issue which was resolved, but just felt underwhelmed by the customer care I received. My experience was by no means bad but since you asked this is my honest opinion and it was possibly because I purchased a refurbished strap.

Thank you for responding, to explain the watch strap arrived with one of the attachments upside down. I felt that the customer service representative insinuated that I had tried to modify the strap myself and hence caused the issue. This was absolutely not the case. The customer service representative did explain how to correct the issue with a pin that should have been included in the box, but wasn’t. I managed to use something I had at home to fix the attachment, which was totally fine but just felt that if they had just said “our mistake, sorry!”, then I would have given you the extra star. Hope that explains my rating.

16 aprile 2024
Logo di Buckle & Band - Bands for Apple Watch

Risposta di Buckle & Band - Bands for Apple Watch

Hey Bex we're really sorry to hear we're only a 3 star company. Please could you help us by explaining how our customer service could be improved as we always take on good feedback.

We'd love the chance to turn this into a 5 star review as we care so much about every customer

Valutata 5 stelle su 5

iPhone 13 Pro leather case

Bought an iPhone 13 Pro leather case and very pleased. Picked up the “used” one but it was still in great condition so a bargain. Case has held up well to a few drops as expected from a leather case, it absorbs the impact instead of the phone so does wear out after each drop. But better that than the phone! The sides of the case have started to show wear and discolouration after going in and out a pocket for a couple months, but nothing too major. Still very happy for the price. Fits the phone nicely and buttons are good so all in all decent case!

13 febbraio 2024
Valutata 5 stelle su 5

Great service

My brown leather watch strap does get some rough treatment and was delighted when Mark offered to replace it completely when I asked for a new retaining band .
Great service

23 aprile 2024
Non scritta su invito

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