Buchbinder Recensioni 

My parents, 70+ years old, were upsold every imaginable insurance at the rental desk (even if they already insurance) and paid 400 euro extra at the counter for a 7-day rental. Next, they ran a flat tire, about 40km from the rental agency. Buchbinder advertises "premium roadside care" but first they were told: take a taxi to another rental company and rent a new car. When they protested (they had every imaginable insurance after all), they got told they need to wait 6 hours by the side of the road for someone to exchange the tire. However, when the road assistance comes, they cannot continue their way, they need to then take a taxi back to the rental company where they will get another car. So they are stuck until finally the emergency repair will come, then they have to pay for the taxi back. The emergency repair has meanwhile no idea when they will show up, no timing was given. They will only call when they will start their journey towards them, which could be 1-18 more hours (since they provide "24-hour" emergency

Buchbinder Bus von Ikea Wien ausgeliehen. Der Preis nur um ein Sofa nach Hause zu transportieren, ist eine Frechheit. Es wurde auch noch eine Selbstbehaltsminderung verrechnet, obwohl ich die extra nicht angeklickt habe. Nie mehr...

I had a terrible experience with both the service and the aftercare at this branch. After a flat tire, the breakdown service took two hours only to tell me the car couldn't be fixed that day. The Salzburg office instructed me to take a taxi, explicitly promising that all expenses would be covered.
Despite the branch manager personally confirming I would be reimbursed when I handed in my receipts, it has been two months of silence. They released my holding deposit but have ignored every single email regarding my out-of-pocket taxi expenses. My holiday was disrupted, and now I’m being ignored. Save yourself the stress and book elsewhere

Had initially booked a car with Europcar next door. This booking was refused due to a small difference between names on passport and Visa leaving me 200 Euro down!
The girl at the desk at Buchbinder had no issue finding us a car that fit our needs just fine and the whole thing was processed in minutes and we were out the door. There were also no issues at return. She was of course just doing her job, but it was all in all exactly what you would hope for.

I returned the car, had it inspected and was told it was OK. Afterwards, our credit card was charged €800 for a small scuff/scratch to the underside of the front valence which (on seeing the photo) should have cost a maximum of perhaps €200-400 to fix (as it was a small, discreet area). Buchbinder refused to reconsider the charge. Will not use them again.

Buchbinder "closes" it's rental office at 4pm on weekdays - a ridiculous time, especially as the Ryanair flight from London arrives at 4.30pm most days. They do this (unlike other normal car hire companies) so they can charge you another €50 Euros for out of office hours fee. It's a rip off. There were plenty of us queueing for cars so they must make a packet.
Also, my voucher said that I would be charged €10 for driving to Germany. At the office they told me that this would be €20 because it was double if you booked that at the office. Ridiculous again. I am appealing to the broker - VIP Cars - who should have been better informed.
The car was a SEAT Ibiza - not the best "economy car" I've ever had.
Staff were polite enough and return was ok. But company policies are sketchy.
Avoid Buchbinder in Austria.

Auch trotz einer im Voraus abgeschlossenen Vollkaskoversicherung (mit 500Euro Selbstbeiteiligung) wurde eine Reduzierung der Selbstbeteiligung am Schalter angeboten. Wenn es so "dringend" geraten wird, wurde angenommen, dass danach auch trotz Videobeweise Diskussionen zu erwarten seien.
Aber auch trotz der Vollkaskoversicherung mit Null Selbstbeiligung wurde versucht eine Bearbeitungsgebühr für einen angeblichen Schaden mir nach Mietende aufzulegen. Nach "Verhandlung" und Videoauswertung am eigenen Hof wurde der Vorwurf der Graffiti am Wagen doch wieder zurückgenommen. Ich kenne Buchbinder aus Deutschland anders...

Before booking, I found a lot of negative reviews on the web, but I still want a try. Book a BMW 3 from EconomhCarRentals, while arrived at Vienna rental location, they gave me Audi A5 Sprotsback and ask 190Euro more, I had no choice but paid 190 more (my rental included 1 additional driver, winter tire and tax, but they charge me again although I present the vochure)
. What a shame. The car was the highest mileage car I have ever rented. Lots of dents and scratches. Would not rent a car from this company again.

Updated March 3, 2023
Economy car rentals contacted Buchbinder for the case regarding this case, finally I got 106 euro back.
One more star added for the correction of my rental.

Über eine online Vergleichsplattform buchte ich ein Mietauto bei Buchbinder und zahlte mit meiner Bankomatkarte die extra Versicherung plus Anzahlung. Als ich den Wagen abholen wollte, wurde allerdings diese Karte, eine debitkarte nicht akzeptiert, auch keine Barzahlung. Mit dem Hinweis auf deren AGBs, wonach ausschließlich Kreditkarten akzeptiert werden. Nur mit einem neuen bei Buchbinder abgeschlossenen Vertrag könnte ich ein Mietauto bekommen, sonst nicht. Allerdings war das Angebot statt € 39,- dann € 127,- für das kleinste verfügbare Fahrzeug.
Die bereits geleistete Zahlung müsste ich eventuell zurück fordern...
NIE WIEDER!!!

Für den kompletten Service gebe ich 5 Sterne und würde auch höher gehen, wenn das ginge.
Fahrzeug-Abholung war unkompliziert und schnell. Der Wagen entsprach auch meinen Erwartungen (7 Sitzer).

Warum ich heute eine Bewertung abgebe?
Während meiner Mietzeit wurden alle vier Reifen nebst Stahlfelgen abmontiert. Als ich dies an einem Sonntag gegen 11:15 morgens bei strömenden Regen bemerkte, rief ich Polizei und Mietwagen-Notdienst an. Die Polizei kam innerhalb einer dreiviertel Stunde. Der Mietwagen Notdienst teilte mir fast zeitgleich mit, dass ich nicht im Regen warten müsse, da der Wagen so nicht abgeschleppt werden könne. Ich solle mich irgendwo ins Trockene zurückziehen. Bereits nach weiteren 40 Minuten war die Rückholaktion eingeleitet. Ich musste ca. 30 Kilometer mit einem Taxi nach Würzburg fahren und konnte mir dort einen neuen 7 Sitzer abholen.
Auch hier entsprach der Wagen meinen Erwartungen und die Fahrzeugabholung, wie auch Rückgabe war unkompliziert. Mein Wagen war mit Familie und Eltern (6 Personen) vollgepackt gewesen. Wenn mir irgend jemand erzählt hätte, in so einer Situation innerhalb von 3,5 Stunden wieder zu Hause sein, hätte ich ihn für einen zu großen Optimisten gehalten. Daher: Vielen Dank an Buchbinder und die beteiligte Notfallorganisation. Ich komme gerne wieder.

Unbelievably poor standard of customer service. The car we were rented had a badly worn clutch that completely stopped working three days into the rental. Customer Service on the "emergency" number told us we would be phoned back by the breakdown service. After 3 hours, still no-one had phoned back. It took half an hour to reconnect with Customer Service who then forwarded the call six times, but no-one was able to assist or explain the failure to assist. We then called the rental office itself in Innsbruck who fortunately were able to arrange a pick up of the broken down car after a further 3 hours wait. After the car was picked up, no further assistance was provided apart from the offer to refund the cost of a train ticket to Salzburg. After a further week, we had received no car rental refund or commiserations over a spoilt holiday in Austria and the Bavarian Alps, or indeed any written communication of any kind regarding how this unfortunate incident would be handled/rectified by the company. I sought to submit a formal complaint to the company, but no-one I spoke to in Customer Service knew of the existence of any such procedure.