Returns policy unclear and no response to emails!
Ordered their silicone triangles, taking advice from their site on sizing. On opening the packaging I realised how tiny they were, so resealed the packaging and had a look at their returns. Not only do you have to email them for a return, they state that because these are classed as "intimate underwear" if the packaging is open they won't accept them back. I hadn't even tried them on but sent the email anyway, I've had no response. Tried to claim back through PayPal but they won't help either. I'm £30+ down for something I can never use. Their return policy is dreadful. You can purchase swimsuits all over the world and try them on as long as the protective sticker remains in tact, with this company you can't even remove the sticky tape from the plastic packaging without compromising your return rights. Sham of a company.
