BTB Surveyors Recensioni 

122
•
TrustScore 4.5 su 5

4,4

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Valutata 1 stelle su 5

Still awaiting my survey report which is over a week later than the maximum given timeframe of 7 working days post survey. Having to chase every day simply for an update with little to no response eac... Leggi di più

Valutata 5 stelle su 5

We had a level 3 survey undertaken for a 200 year old semi detached property in Kirk Ireton, which was worth its weight in gold, as it identified over £40k of work that needed urgent attention. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have had two full level 3 surveys from BTB and they have been fabulous both times. They have gone above and beyond both times. Such a professional service. Marisa is just wonderful. And we even got... Leggi di più

Valutata 5 stelle su 5

Fantastic service - quick and efficient Within 10 minutes they had contacted my estate agent and agreed a date to do the survey. Survey report came back equally as quick and was incredibly de... Leggi di più

Dettagli dell'azienda

  1. Geometra professionista

Scritti dall'azienda

BTB Surveyors is a reputable and professional chartered surveying company offering services nationwide to meet the needs of clients. We specialise in providing RICS Home Surveys at Level 2 and 3, offering comprehensive property assessments that empower clients with the knowledge they need to make informed decisions about their properties.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

122 recensioni

5 stelle
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2 stelle
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4,4

Tutte le recensioni

(122)

26 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent survey Company.

From the start the communication with BTB was excellent. The level 2 survey was so detailed it was not far from a level 3. We have had a level 3 on a different property earlier this year.
We would definitely use BTB again.

22 gennaio 2025
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Risposta di BTB Surveyors

Many thanks for your positive review! Wishing you all the best from BTB Surveyors

Valutata 5 stelle su 5

This company is brilliant value, very professional

This company is brilliant value. I always felt I was in the hands of professionals, we're based in the South West and they allocated a local surveyor who left no stone unturned in our new property. The surveyor was happy to go through all the questions we had to help us understand the technical details.

11 dicembre 2024
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Risposta di BTB Surveyors

Thank you for such positive feedback! Wishing you all the best in your new home, from the BTB Team

Valutata 5 stelle su 5

Great service and survey was done when…

Great service and survey was done when we were advised. Great communication throughout the process with website updates, emails and phone calls. After survey spoke with Michael who gave great advice. Would recommend this company to family and friends.

13 gennaio 2025
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Risposta di BTB Surveyors

Many thanks from all at BTB! We really appreciate the positive feedback.

Valutata 5 stelle su 5

Cannot emphasise how life saving this was..

Steve did the survey on our purchase. The report he produced was absolutely first class. Detailed easy to understand professionally produced with detailed supporting evidence and crystal clear photos. He identified all that was good bad and ugly. One particular aspect was a critical deal breaker concerning a structural issue. Thanks to Steve we have managed to rectify the issue to everyone's satisfaction. I cannot thank this bloke and BTB enough. Totally professional no fuss,immediate booking and report in 7 days. I found Marianne I believe her name is, to be polite and totally efficient. What's not to like. Best money we spent,. and fortunately saved us potential heartbreak. Sincere thanks. Satisfied customers moving to our forever home.

7 gennaio 2025
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Risposta di BTB Surveyors

Such a great review, thank you! We have passed your comments on to Steve the surveyor. Wishing you all the best in your forever home. Warm regards from all at BTB

Valutata 5 stelle su 5

Competitive price; fast booking and amazing customer service from Marisa and team!

I instructed BTB to carry out a level 3 survey on a house prior to purchase. I was able to book in the survey within 2 weeks of submitting the instruction and signing the contract which I thought was really good.

Marisa in the office is brilliant. She was kind, responded rapidly (even in the evening) and very efficient.

The survey itself was brilliant. The surveyor spent nearly 4 hours and produced a very thorough 115 page report and was able to find issues I could then liase with the vendor about to come to a mutual agreement. He even offered a number to call him for any clarification.

BTB was also very good in price in comparison to other surveyors. It was not the most expensive by far but was also not quite the cheapest but offered a competitive price. I was glad I didn’t go for the cheapest provider as BTB were so good.

I didn’t have to pay the balance until the report has been prepared and was ready for upload although I paid before.

Thanks to Marisa and team!

11 dicembre 2024
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Risposta di BTB Surveyors

Many thanks for your great review! We aim to be competitive on price whilst still providing a five star service. We have passed your comments on to Marisa. Wishing you all the best in your new home, from all at BTB Surveyors

Valutata 5 stelle su 5

Friendly service

Friendly service, plenty of availability for appointments and report was thorough and sent within a week of inspection. Thank you!

26 novembre 2024
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Risposta di BTB Surveyors

Thank you for the lovely review. Warm regards from BTB Surveyors

Valutata 5 stelle su 5

An efficient and cost effective service.

BTB provided me with a fast, efficient, and cost effective service.

They were able to survey my new property within five days and provide me with a comprehensive 95 page report a few days later.

All this at a very acceptable price.

I am happy to recommend them.

3 dicembre 2024
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Risposta di BTB Surveyors

Thank you for the great review and recommendation! Warm regards BTB Surveyors

Valutata 5 stelle su 5

Reasonable price and very good service

Marissa was very supportive and informative as I was deciding which surveyor to go with and the final report by the surveyor was very thorough - I almost didn't want to know all this.
Their pricing is also very competitive.

18 novembre 2024
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Risposta di BTB Surveyors

Thank you for fab review and we have passed your comments on to Marisa. Warm regards from all at BTB

Valutata 5 stelle su 5

We needed a survey done quickly on a…

We needed a survey done quickly on a property and BTB were extremely helpful in providing the service. It was booked quickly and the surveyor did a brilliant job, the report was in depth and completed very quickly we didn’t expect to have it back as soon as we did. I would recommend them to anyone and will be using their services should the need arise in the future. Thanks to BTB and their team for your help and quality of service.

14 novembre 2024
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Risposta di BTB Surveyors

We really appreciate your positive feedback, thank you. Many thanks from the BTB team

Valutata 5 stelle su 5

Great service

Great service. Did a thorough job and saved me a lot of money as I didn't purchase the property due to a lot wrong with it.highly recommend.

7 novembre 2024
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Risposta di BTB Surveyors

Many thanks for the positive feedback and recommendation. Warm regards from BTB Surveyors

Valutata 5 stelle su 5

This my second survey with BTB and I am…

This my second survey with BTB and I am very satisfied. Speedy service, very responsive and extremely helpful. I would definitely recommend.

8 novembre 2024
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Risposta di BTB Surveyors

Many thanks for the positive feedback. Warmest regards from all at BTB Surveyors

Valutata 5 stelle su 5

Excellent service from the company

Excellent service from the company. Easily contactable and hassle free. The Level 3 survey conducted by Mike was very detailed and thorough and highlighted several important issues for us as first time buyers. He was even available to contact afterwards when we had further questions. I would definitely recommend.

5 settembre 2024
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Risposta di BTB Surveyors

Thank you for the positive feedback! Warm regards from all at BTB Surveyors

Valutata 5 stelle su 5

Highly recommend!

We initially spoke with Marisa who coordinated our level 3 survey, who was very helpful and clearly outlined what would be covered in each level of survey - this was especially helpful as we are first-time buyers and not familiar with the process.
It only took one week from inquiry to the surveyor visiting the property. From then, the report was ready within 7 business days, which was clearly outlined from the beginning. The report was detailed and had been conducted thoroughly. Many thanks BTB Surveyors!

27 settembre 2024
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Risposta di BTB Surveyors

Many thanks for the positive feedback! Warm regards from all at BTB Surveyors

Valutata 5 stelle su 5

Exceptional Service and Expertise from BTB Surveyors

I can’t recommend BTB Surveyors highly enough! After completing two Level 3 Building Surveys in quick succession, I was impressed by the exceptional customer service from Marisa, the Office Manager, and Michael Booth, the Surveyor. The reports were thorough and detailed, featuring urgency ratings, expert advice on how to address any identified defects, photos, and estimated costs for necessary work.

Michael took the time to personally call me after his inspection, providing an overview of the issues he discovered, which gave me valuable insight before receiving the full report. Thanks to their guidance, I avoided the costly mistake of purchasing a property that required £40k in structural repairs. As a first-time buyer, the support from BTB Surveyors has been invaluable. The Level 3 Building Survey is worth every penny, and I strongly recommend it to anyone considering buying a house. Thank you, Marisa and Michael!

24 settembre 2024
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Risposta di BTB Surveyors

Thank you for such positive feedback. We have passed on your comments to Marisa and Michael. Warm regards from the BTB team

Valutata 5 stelle su 5

200 year old Stone Build in Kirk Ireton

We had a level 3 survey undertaken for a 200 year old semi detached property in Kirk Ireton, which was worth its weight in gold, as it identified over £40k of work that needed urgent attention.
The report was delivered with photos, written in plain English, RAG rating by each area and as it was a Level 3 provided estimated costing where required.
Marisa was very helpful on the phone and answered quickly and efficiently.
The portal was easy to use and the report arrived when stated.

16 agosto 2024
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Risposta di BTB Surveyors

Many thanks for the positive feedback. Really pleased to hear you found our report so informative and helpful. We wish you all the best for the future. Warm regards from all at BTB

Valutata 5 stelle su 5

Excellent service

Excellent service, surveyors survey report very detail and clear to understand.

30 agosto 2024
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Risposta di BTB Surveyors

Thank you for the positive feedback! Wishing you all the best for a happy future in your new home from all at BTB Surveyors.

Valutata 5 stelle su 5

Great customer support.

When I started searching the surveyors, BTB was not the cheapest but I went with average reviews. And I am happy to select them for property survey.
1. Good customer support, my queries concerns handled on time.
2. Detailed survey

22 luglio 2024
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Risposta di BTB Surveyors

Many thanks for the positive feedback! Warm regards from the BTB Team

Valutata 5 stelle su 5

Very professional

Easy to book. Comprehensive report. Excellent follow up. Reasonable cost.

30 luglio 2024
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Risposta di BTB Surveyors

We really appreciate the positive feedback! Warm regards from all at BTB

Valutata 1 stelle su 5

Do not use this company

The transaction was not easy as they could not allow me to pay, so had to do it through the bank, they turned up when they said, but after they had done half a survey they dropped the keys off to the agents and said it was full of damp, they never checked the drains and when asked to check the wall that was leaning they said it was not dangerous, I checked for damp myself and could not find anywhere near the levels they supposed to have found so had a damp survey done at there advice and no damp was found.
I did not have a good experience with this company and would not recommend or use them again, when I told them my thoughts they basically said I was wrong, very poor customer service and not very helpful, they make sure you pay them first.

17 maggio 2024
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Risposta di BTB Surveyors

Many thanks for your review, and apologies that you feel unhappy with our services. You had informed us of your difficulties with using your Survey Booker account when trying to make payment on May 10th and to help with this situation, the bank details were emailed over and you were advised that you would also receive an invoice with card payment options on. We don't ask for any clients to make payment upfront before the survey. We always advise clients that as long as we have signed terms, the survey will go ahead and then payment needs to be received before the report is issued. After the survey and the phone call from the surveyor, you emailed on June 3rd explaining your disappointment with your report, which we were very disappointed to hear. After a meeting with the surveyor regarding your concerns, we emailed a response on June 5th. The issue with the wall was identified in the report as it had considerable movement and rebuilding would be required and costs were provided. The moisture meters our surveyors use, use both the two-pin mode and also the search mode which provides readings up to 25mm beneath the surface of materials. The readings were photographed and included in your report. Whenever higher than recommended levels of moisture are found in a property, we always recommend having a damp survey for further investigation. In our email dated June 5th, example photographs were included and an explanation so you could see the difference between readings found using different methods. With the drains, as the surveyor was unable to lift the cover to inspect the chamber, no comment could be made on any aspect of the below ground drainage system. As set out in our terms, signed May 10th, where possible, manhole covers will be lifted, if not inspected then this will be identified in the report. We didn't tell you your thoughts were wrong, but tried our best to explain everything in a simplified way so you could understand and asked if you require any further clarification or information then to please get in touch. Unfortunately we heard nothing further from you and therefore thought our answers had satisfied your concerns. We always try our best to make the whole survey process as easy and stress free as possible and can only apologise with the poor level of service you feel you have received.

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