Very helpful, I phoned this team on behalf of my granny to sort out her tax refund that she was due. Juanita was very helpful and walked us through step by step to fill out the form and even stayed o... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Brittanyand Kaolin were both very nice and polite as they both helped me retrieve my tax rebate they both did it in no time at all .I was on holiday and could not get my reference nu.ber as it had exp... Leggi di più
L'azienda ha risposto
In touch with Brooksdale for tax return and another subject… not heard a single thing back for well over a year after they requested my details and other personal information, yet I still get emails f... Leggi di più
These people made the application so simple I felt with a lady called Tia who could not of done more to assist me throughout the whole process well done guys keep up the good work. Highly recommend
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Brooksdale Limited is a financial auditing company that has over the years helped many thousands of people claim back overpaid tax through tax rebate claims from HM Revenue and Customs.
Informazioni di contatto
Magnetic house, M50 3XW, Salford, Regno Unito
- 0161 543 1973
- reviews@brooksdale.co.uk
- brooksdale.co.uk
4,3
Eccellente
8K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I have been waiting for a year for my…
I have been waiting for a year for my claim from HMRC, not sure if this is normal as originally I was told 3 months.
1 maggio 2023
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Risposta di Brooksdale
Dear Daniel,
Thank you for bringing this to our attention. We understand the frustration you must be feeling regarding the delay in processing your claim with HMRC and the challenge in getting updates through agent calls.
We're sorry to hear that you've been waiting for a year for your claim, especially when you were initially informed it would take around 3 months. Delays like this can be incredibly frustrating, and we appreciate your patience in this matter.
We recommend contacting HMRC directly at their provided number, 0300 200 3300, and quoting your claim reference-670087689B83.
While we understand it's inconvenient that agent calls are currently not being taken, reaching out directly may provide you with the necessary updates or confirmations you need regarding your claim status.
We hope that you're able to get the resolution you seek soon. Should you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Brooksdale Ltd
Scam
They claimed the refund and have kept it. Refusing to acknowledge emails/calls. Brooksdales are just scammers. Avoid at all costs. First contact was August 23, and have been chasing it since.
23 agosto 2023
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Risposta di Brooksdale
Hi Laura,
Thank you for reaching out to Brooksdale Ltd, trading as Your Tax Rebates. We are pleased to inform you that your payment is currently in the process of being issued to you.
Moving forward, we would like to inform you that all payments will be facilitated through BACS transfers, ensuring a secure transaction process.
You can expect to receive an email or text message containing a link. Simply click on the link and follow the provided instructions to ensure successful payment into your account.
Should you require any further assistance or information, please do not hesitate to contact our customer service line at 0161 543 1973.
Best regards,
Brooksdale Ltd
Company has received a tax refund from…
Company has received a tax refund from HMRC back in mid 2023 on my behalf and have yet to forward me on my payment. When trying to contact the company directly you don't get an answer not to mention they deduct nearly 50% of your refund total.
31 agosto 2023
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Risposta di Brooksdale
Hi Lesleyanne,
Thank you for reaching out to Brooksdale Ltd, trading as Your Tax Rebates. We are pleased to inform you that your payment is currently in the process of being issued to you.
Moving forward, we would like to inform you that all payments will be facilitated through BACS transfers, ensuring a secure transaction process.
You can expect to receive an email or text message containing a link. Simply click on the link and follow the provided instructions to ensure successful payment into your account.
Should you require any further assistance or information, please do not hesitate to contact our customer service line at 0161 543 1973.
Best regards,
Brooksdale Ltd
Can’t give review
Can’t give review
Went to my tax office claimed my rebate and not given me my money this was in June! Still chasing them !
6 febbraio 2024
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Risposta di Brooksdale
Dear Rona,
Thank you for reaching out to Brooksdale Ltd regarding your enquiry.
We are pleased to confirm that your details have been verified on our end, and payment for the amount of £206.78 was issued to you on 02/02/2024. However, please note that the payment is currently in the clearance period with your bank. Once this process is completed, the payment will be released to you.
It's important to note that the clearance timeframe may vary as each bank has its own processing times for payments.
Should you require any further information or assistance, please do not hesitate to contact our customer service line at 0161 543 1973.
Thank you for your understanding.
Best regards,
Brooksdale Ltd
BROOKSDALE ARE SCAMMERS.
BROOKSDALE ARE SCAMMERS.
They applied to HMRC for a tax refund and received a payment,
Without my consent.
I have not received a penny.
The form submitted had incorrect nat ins code, and my signature was forged.
I have not asked brooksdale to do any work on my behalf.,
And They have not replied to any of my attempts to contact them.
BROOKSDALE HAVE SCAMMED ME
applied, received and kept, monies owed tome.
2 febbraio 2024
Non scritta su invito
Risposta di Brooksdale
Hi Caj
Thank you for sharing your concerns, and we sincerely apologize for any inconvenience your wife has experienced regarding her tax refund.
We understand the urgency of this matter and would like to assure you that we have actively sought to resolve it. However, it seems that we haven't received the necessary details from you, and we are unable to locate a file using the email address you sent over.
Kindly email us at info@brooksdale.co.uk or contact us directly on 0161 543 1973 so an advisor may assist further.
Brooksdale Ltd
Delivery was not completed
Delivery was not completed. Phoned and got nothing but ansafone. Very unprofessional and poor service
31 gennaio 2024
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Risposta di Brooksdale
Hi Chris,
Thank you for sharing your concerns.
We understand the urgency of this matter and would like to assure you that we have actively sought to resolve it. However, it seems that we haven't received the necessary details from your wife within the 3-day window provided by Trustpilot.
To expedite the resolution, we kindly request that you email us at info@brooksdale.co.uk or contacts us directly at 0161 543 1973. We are eager to look into this matter promptly and address any outstanding issues.
Kind Regards,
Brooksdale Ltd
Brooksdale stole a HMRC tax…
Brooksdale have stolen a HMRC tax refund from my mother in law. They forged her signature on a claim form. No answer to calls made to their line. Avoid! We are contacting the police.
30 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Dear Robert,
We are genuinely sorry to hear about the concerns you've raised, and we want to assure you that we take such matters seriously. However, upon reviewing our records, it appears there might be a misunderstanding.
The details provided in your review do not match any records for your mother-in-law in our system. To investigate this urgently and address your concerns, we kindly ask that you email us directly at info@brooksdale.co.uk with the accurate details of your mother-in-law. This will enable us to look into the matter promptly.
Additionally, I'd like to assure you that we take all accusations of fraud very seriously. We have strict procedures in place, including the requirement for a signature and the acceptance of terms and conditions, which would have been sent upon sign-up.
Your cooperation in providing the correct details is crucial, and we are committed to resolving this issue transparently.
Thank you for your understanding, and we look forward to your prompt response.
Best regards,
Brooksdale Ltd
Awful company
Awful company
Did this without consent and still have my money. Now cannot get through to anyone no response in email. It’s terrible. Done illegally and keeping your money is stealing basically
Shocking
Been trying to get through and sent emails. Never get a call back. They need to be stopped
Update - 6/02/24
Still not received payment, unhelpful at their end.
Still no one has contacted me to update on what’s happening. Unable to reply on trust pilot
29 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Hi there,
Thank you for sharing your concerns.
We understand the urgency of this matter and would like to assure you that we have actively sought to resolve it. However, it seems that we haven't received the necessary details from you within the 3-day window provided by Trustpilot.
Additionally, I'd like to assure you that we take all accusations of fraud very seriously. We have strict procedures in place, including the requirement for a signature and the acceptance of terms and conditions, which would have been sent upon sign-up.
Your cooperation in providing the correct details is crucial, and we are committed to resolving this issue transparently.
Thank you for your understanding, and we look forward to your prompt response.
To expedite the resolution, we kindly request that you email us at info@brooksdale.co.uk or contacts us directly at 0161 543 1973. We are eager to look into this matter promptly and address any outstanding issues.
Kind Regards,
Brooksdale Ltd
brooksdale are not a company to deal with
after writting a review brooksdale replyed on the 9th jan 2024.once again asking for details address,bank details,proof of id, the details were sent on the 9th jan,the proof of id was emailed to the web site supplied by brooksdale,and delivered.here we are on the 24/01/24. 16 day later. no reply from.brooksdale.no better than scammers.
9 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Dear Malcolm,
We sincerely apologize for the inconvenience you've experienced, and we appreciate your patience as we work to resolve this matter. We regret to hear about the delay in our response and the frustration it has caused.
Upon further investigation, we found that our attempt to issue the payment was unsuccessful due to incorrect banking details. We understand the importance of this matter and would like to rectify it promptly.
To expedite the process, could you please email our payments team directly at payments@brooksdale.co.uk with your accurate banking details and proof of ID. This will enable us to fast track the payment, and we assure you that your information will be handled securely. We will also send you a new link as well just as a precaution you can try to complete it.
We acknowledge your efforts in providing details previously, and we sincerely apologize for any lapses in communication. Our team is committed to resolving this issue and ensuring a swift resolution.
Once again, we apologize for any inconvenience caused, and we appreciate your cooperation. Rest assured that we are taking immediate action to address this matter and expedite the payment process.
Best regards,
Brooksdale Ltd
Brooksdale have the decency to return…
If you have sent the cheque back to HMRC then your records would show if and when it was cashed, so please confirm as HMRC could see when you cashed it into your account. If it hasn’t been cashed then can you forward it to me so I can return to them
Brooksdale have the decency to return the money you have retained of mine to the HMRC. My account was scammed and I reported this to Action Fraud.
15 gennaio 2024
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Risposta di Brooksdale
Hi Margaret,
We sincerely apologize for the inconvenience you've experienced and thank you for bringing this to our attention. We're truly sorry for any frustration caused.
To address your concerns promptly, we've initiated a process to have your complaints handler reach out to you directly. They will assist you in resolving these matters.
Once again, we apologize for any inconvenience and appreciate your patience as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them with our complaints handler during your discussion.
Thank you for your understanding.
Brooksdale Ltd
Be aware
I have had a review taken down by trust pilot as this company pays for the trust pilot service and can contest reviews. I will not go into detail about my experience as I can see many others are having similar experiences. My review is to warn you to be mindful of checking out the full details before signing up with this company. The company has been spoken about in a BBC documentary, HMRC are aware of them and I noticed that they have now set up a new website address. They are genuine however their information is misleading and does not openly tell you that you sign a letter of authority giving them permission to be known by the HMRC as your tax agent. The money gets paid directly to them. If you want a refund you can directly apply to HMRC and they can give you guidance on completing forms.
23 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Hi Helen,
Thank you for sharing your concerns, and we sincerely apologize for any inconvenience you have experienced regarding your tax refund.
We understand the urgency of this matter and would like to assure you that we have actively sought to resolve it. However, it seems that we haven't received the necessary details from your wife within the 3-day window provided by Trustpilot.
To expedite the resolution, you may email this information to us at info@brooksdale.co.uk or contact us directly at 0161 543 1973.
We apologize for any frustration caused, and we appreciate your cooperation in providing the required information. Your satisfaction is important to us, and we are committed to resolving this matter as quickly as possible.
Best regards,
Brooksdale Ltd
Avoid
Avoid so I made a claim in June time hmrc sent the cheque to them in September I keep emailing and calling them and they have asked me to contact hmrc and ask for cheque numbers etc I then 2 weeks ago told them your the agent I'm sure you can contact them as this is supposed to be a service that's why your getting half of it well so it seems now all of it I've given up with them but I will be reporting to action fraud and the relevant authorities
22 settembre 2023
Non scritta su invito
Risposta di Brooksdale
Dear Matthew,
We appreciate your inquiry and engagement with us.
At present, HMRC is experiencing a backlog, and our attempts to reach them have been unsuccessful as they are not accepting agent calls. As a result, we kindly request your assistance in contacting HMRC directly regarding the pending payment, as we have not yet received it.
To expedite the resolution process, we would need the following details from you:
Cheque amount
Date the cheque was cashed
Cheque number
Payment reference
Upon providing us with this information, we will promptly escalate the matter to our payments team. You can reach HMRC at 0300 200 3300.
Your cooperation is highly valued, and we anticipate a swift resolution to this matter upon receiving the necessary details.
For any additional information or assistance, please feel free to contact our customer service line at 0161 543 1973. You may also respond to the email that was sent to you with this information.
Thank you for your understanding and prompt attention to this matter.
Brooksdale Ltd.
My last review has been removed
My last review has been removed! I can't email or phone you?? Because the details have been removed!! So I am still waiting for you to pay the money that HRMC have sent you!!
19 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Hi David,
Thank you for sharing your concerns, and we sincerely apologize for any inconvenience you have experienced regarding your tax refund.
We understand the urgency of this matter and would like to assure you that we have actively sought to resolve it. However, it seems that we haven't received the necessary details from your wife within the 3-day window provided by Trustpilot.
To expedite the resolution, you may email this information to us at info@brooksdale.co.uk or contact us directly at 0161 543 1973.
We apologize for any frustration caused, and we appreciate your cooperation in providing the required information. Your satisfaction is important to us, and we are committed to resolving this matter as quickly as possible.
Best regards,
Brooksdale Ltd
Very helpful and polite
17 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Dear Amanda,
We wanted to express our sincere gratitude for taking the time to leave us a 5-star review! Your positive feedback means a lot to us, and we are thrilled to hear about your positive experience with our services.
At Brooksdale Ltd, we strive to provide excellent service, and it's always rewarding to know that our efforts have made a positive impact on our valued clients. Your kind words inspire and motivate our team to continue delivering the best possible service.
If you ever have any questions, concerns, or further feedback, please feel free to reach out to us. We're here to assist you and ensure your continued satisfaction.
Thank you once again for choosing Brooksdale Ltd. We truly appreciate your trust and look forward to serving you in the future.
Best Regards,
Today,Monday 15th January
Today,Monday 15th January, I spoke to Rebecca at Brooksdale.uk, she was clearly well informed and was able to answer all my queries. Very pleasant lady .
15 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Hi Oona,
Thank you for your generous 5-star rating! We're delighted to hear that you had a positive experience with Brooksdale. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we appreciate your support!
Best regards,
Brooksdale Ltd
it's all a big scam
it's all a big scam. I submitted all the requested documents in August. 5 days have passed since then and I only received a message from my mother saying 8-12 weeks but maybe a little more. After 22 weeks, I don't see much chance of that.I wrote to them in vain, but I didn't get any response.
new developments. I called the tax office today, 26/02. which asked me to request information about a possible tax refund. they informed me that Brooksdale submitted an application on my behalf on 25/08. they rejected this request on 29/09 and then sent the return to them. 4876 pounds. the company didn't tell me anything about it, and the last time they wrote that in January they will only process the accounts from August last year. According to the tax authority, approximately 10,000 complaints have already been received about the company
14 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Hi Zoltan,
Your tax claim has been successfully lodged with HMRC, and we are presently awaiting their response. The delay is attributed to a backlog of claims at HMRC, with current processing focusing on claims submitted in August.
Please be advised that HMRC is presently unable to take agent calls, and they recommend you contact them directly for an update at 0300 200 3300. Brooksdale is diligently working to expedite your response, and we will notify you via email as soon as we receive an update.
Should you have received any communication indicating the claim's processing, please forward it to us for further assistance. For any additional information or queries, please feel free to reach out to our customer service line at 0161 543 1973.
Thank you for your understanding and patience in this matter.
Best regards,
Brooksdale Ltd
i am still waiting for my refund from…
i am still waiting for my refund from july 2023 despite sending all my info still not rec it, i should have read the small print when they got a refund for me when it was claims guys, as they are now taking 2/3 of my rebate from hmrc that i have overpaid so they have not got the refund on my behalf yet and held on to the £200 despicable company !!!!!!!!!!!!!!!
28 agosto 2023
Non scritta su invito
Risposta di Brooksdale
Hi Julie,
We appreciate you taking the time to share your concerns, and we apologize for any inconvenience you've experienced. We are committed to addressing and resolving issues promptly, and we would like to investigate this matter further to understand and rectify the situation.
We regret to hear about your dissatisfaction with the fees associated with your tax refund claim. We strive to be transparent about our charges, and we understand the importance of clarity in financial matters. To assist you efficiently, we kindly request that you share your details with us, as we have not received them yet.
We understand the urgency of this matter and would like to assure you that we have actively sought to resolve it. However, it seems that we haven't received the necessary details from your wife within the 3-day window provided by Trustpilot.
We have escalated your inquiry to the payments team who will be in touch with you shortly.
We apologize for any frustration caused, and we appreciate your cooperation in providing the required information. Your satisfaction is important to us, and we are committed to resolving this matter as quickly as possible.
Please email us at info@brooksdale.co.uk or contact us directly at 0161 543 1973 if you need further assistance.
Kind Regards,
Brooksdale Ltd
Brooksdale Ltd are not reliable or trustworthy
Brooksdale Ltd approached me in April 2023 to reclaim my tax overpayment, I agreed as I thought it easier to let them claim it for me.
I had several ‘update’ emails from them initially, stating that HMRC had a backlog and it could take up to 12 weeks. However I have proof from HMRC that the refund was made to Brooksdale on the 17th May 2023. As yet, now January 2024, I have not received either my part of the refund or any correspondence from Brooksdale Ltd to say they have received the claim.
I have emailed them several times to ask about this and get the same standard response blaming HMRC for their backlog, when they have already claimed MY refund.
In my experience, Brooksdale Ltd are not a reliable or trustworthy organisation, they do not communicate truthfully, they retain money owed to you and do not pay you your percentage.
10 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Hi Kerry,
Thank you for contacting us, kindly be advised we have not received the payment as yet. Would you Kindly contact HMRC to request more information regarding this payment. We require the following to locate the payment-
Cheque amount
Date cheque was cashed
Cheque number
Payment Reference
NI Number
Once we receive this we will escalate to the payments team to locate this payment. Their contact number is 0300 200 3300.
Please email us at info@brooksdale.co.uk or contact us directly at 0161 543 1973.
Looking forward to hearing from you so we may resolve this issue swiftly.
Brooksdale Ltd
Avoid at all costs
This company told my 80 year old mother that she has an HMRC refund due. The agent who called himself Derek and was very plausible encouraged her to download apps and pay amounts to someone called Simon Williams and to tell the bank that she knows him from old, other amounts have also gone from her account. Thankfully the bank have noticed suspicious behaviour and have blocked her account. If this is a bone fide Brooksdale agent shame on you for duping a vulnerable person
4 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Dear Hayley,
We are deeply concerned to learn about the distressing experience your mother has had, and we sincerely apologize for any inconvenience caused. Your mother's well-being is our utmost priority, and we take these matters very seriously.
Firstly, we want to assure you that the described behavior is not aligned with our company's practices. We do not make clients download apps or instruct them to pay amounts to individuals. This is highly irregular and raises serious concerns.
To investigate this urgently, we kindly request that you contact our customer care line at 0161 543 1973. Additionally, please email us at info@brooksdale.co.uk with any available details, including the name Derek and any other information regarding the interaction. We need to look into this matter promptly and take appropriate action.
We are committed to resolving this issue and ensuring that such incidents do not occur in the future. Your cooperation and assistance are crucial, and we appreciate your understanding as we address this matter urgently.
Thank you for bringing this to our attention, and we look forward to resolving this situation promptly.
Best regards,
Brooksdale Ltd
This company have received a cheque…
This company have received a cheque from HMRC but are refusing to forward it to me it has been nearly 3 months now they are ignoring my calls
4 gennaio 2024
Non scritta su invito
Risposta di Brooksdale
Dear Peter,
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've faced. We've reviewed your file and can confirm that our team has taken steps to assist you further. We appreciate your patience during this process.
To ensure a seamless resolution and expedite the issuance of your payment, we kindly request that you reach out to us directly with your details. You can email us at info@brooksdale.co.uk or call our customer service line at 0161 543 1973.
We also suggest contacting HMRC directly and get more information from them such as the cheque number, payment reference, amount and date it was cashed. This will allow us to address your specific case promptly and keep you updated on the progress.
We understand the challenges you've faced with communication, and we sincerely apologize for any inconvenience caused. Your satisfaction is our priority, and we are committed to resolving this matter promptly.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Brooksdale Ltd
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