non delivery said could not reach oil tank (other companies have deliverd to house for last 30 years or more) price inctrease i suspect The held money for externed period before refunding DO NOT U... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Christmas customer in need (regular customer 15 years running four accounts ) Couldn't get us a delivery, Ordered anyway Got a surprise message saying it will be with you Christmas eve, Ho... Leggi di più
Not a great experience, delivery didn't turn up on advised date (after i had to contact to ask date) no one called to advise. Called following day (twice) no one called back, third call was told wo... Leggi di più
We have used Broadland Fuels at home for the past 18months. For some reason our monitoring system for our oil tank always gives us terrible readings so a few times we have run out of oil. Broadland ar... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Based in the Norfolk area, Broadland Fuels cater for domestic, agricultural and commercial customers throughout the Great Yarmouth area. Our mixture of experienced staff and young emerging talent allows us to give you a professional, dedicated service on every delivery. With our fresh and friendly approach empowered by local knowledge and passionate drivers, our culture is driven by always putting the customer first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Norfolk area, give us a call today on 01493 748888 to talk to one of our team.
Informazioni di contatto
Asco Offshore Supply Base, South Denes Road , NR30 3LX, Great Yarmouth , Regno Unito
- 01493 748 888
- feedback@broadlandfuels.co.uk
- broadlandfuels.co.uk
3,0
Nella media
299 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Highly recommend Broadland Fuels
I cannot recommend Broadland Fuels more highly, from the personal customer service, to going above and beyond in times of need. They represent 'good old fashioned' service that is sadly missing from most companies now.
19 dicembre 2022
Non scritta su invito
Great Service from Start to Finish
Efficient online booking system, competitive price and promt delivery.
29 novembre 2022
Was quoted one price then when going…
Was quoted one price then when going into basket changed 2p pl emailed to complain got no response very disappointing
24 novembre 2022
Risposta di Broadland Fuels
Hi dgb1515,
I'm sorry to hear about your recent experience on the Broadlands website. Prices can vary throughout the day tracking movement in the market. While price changes are uncommon a lack of a response to an email is.
Please can you forward your original email to feedback@broadlandsfuels.co.uk and I'll investigate further?
Kind regards
Chris
Very easy to order and no fuss delivery
7 novembre 2022
Rock Bottom Service Levels
My recent experience with Broadland Fuels was utterly appalling.
After FOUR failed attempts at delivering fuel I was given little choice but to cancel my order........(For their fourth attempt they delivered part of the order to a neighbour who's tank was already almost full. The driver didn't even knock at the house to check. He just left a rude note complaining he couldn't deliver the full amount !!).
When I called them after each failed delivery the staff never knew that the delivery had even gone wrong ! The relevant manager made no attempt to reconcile the problems I'd had or even talk to me on the phone. This is even more surprising as I'm part of a medium size consortium and I will now do my utmost to insure we don't use Broadland in the future.
What a shambles …. don't touch them with a barge pole !!!!
..............
Answer to Q from Broadlands 01/11 : 2260005
.............
Katie ... That's all very well for future business but does little to change my own personnel experience of using Broadland Fuels. Consequently my comments still stand as I see no reason to change them. C.
28 ottobre 2022
Non scritta su invito
Risposta di Broadland Fuels
Hi Chris,
Firstly, thank you for taking the time to leave us a review, we appreciate all feedback be it positive or negative. It allows us to highlight issues and put in place resolutions for the future.
We are so sorry to see that your experience has not been a positive one and can assure you this is not indicative of the service we want to be offering our customers.
It does seem that your delivery had quite of few failings, and this is not something we see regularly at all.
I can confirm that because of your delivery experience we have briefed all drivers and put in place a new notification process for unfulfilled orders. This allows us to directly advise drivers while they are in-situ. We have also amended our order taking process to include specific delivery notes for all orders.
While of course these amendments do not nullify your experience, we are very hopeful they will stop this happening again.
A member of our team has tried to call you to discuss a suitable resolution but were unable to get through. If you would like to discuss this further please feel free to give me a call.
Kind regards
Katie
Very professional thanks
4 ottobre 2022
actually came early
2 ottobre 2022
Excellent service for many a year!
We’ve had an account with Broadland for many years, we’ve never had a problem with them but to be fair they’ve had a few with us as I’m always running out of fuel and calling in a panic. Thankfully they’ve always made the delivery at short notice!
Their prices are always fair and their telephone sales staff are always helpful. A big shout out to Katie who is forever happy and ultra positive, which is always a plus when you’re in a state of depression due to the day to day antics of an inept Tory government!
29 settembre 2022
Non scritta su invito
Good service
7 settembre 2022
Great customer service
We are a new customer, the service from the company was very professional and prompt, Katie was very helpful - thank you
1 agosto 2022
Non scritta su invito
Great oil supplier
Very helpful service. Ordered online but called the office for advice and they were very helpful.
Very fast service, even though I went for the slowest delivery option the oil was delivered very quickly and before the expected date.
Will always use Broadland Fuels in future. Prices are competitive and have found them to be cheaper than some comparison sites.
16 giugno 2022
Easy website and ordering process
Easy website and ordering process. Ordered delivery within a two week period which was honoured. I did request prior notice but no notice of delivery was received... luckily I was in when the driver arrived. Not sure what the arrangements are for redelivery if I am not in. Operative was friendly, very professional and respectful of property. Delivery note provided. Thank you.
27 aprile 2022
Quick friendly delivery
Quick friendly delivery, best local price, would highly recommend.
12 aprile 2022
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.