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Valutata 5 stelle su 5

Everything ran smoothly! Very helpful and kind, had back boiler removed new combi boiler installed loft insulation updated vents in window every room aswell as fans put in bathroom and kitchen. Cleane... Leggi di più

Valutata 5 stelle su 5

Sukh and he's team arrived on time, did not STOP working from the time they arrived until finished!. Fitted a new boiler, bathroom extractor fan, reinstalled all my loft, put on thermostats on radia... Leggi di più

Valutata 5 stelle su 5

I had a new Bosch boiler and new loft insulation down Saturday 2nd December. All workers were so professional and lovely , very good with my dog and my 14 year old. They were polite, very clean, har... Leggi di più

Valutata 1 stelle su 5

Horrible company to deal with. Terrible customer service. Stay away from them. Had a boiler fitted. Atrocious experience. The engineer had no idea what he was doing and flooded my house because he did... Leggi di più

Dettagli dell'azienda

  1. Soluzioni e attrezzature energetiche

Scritti dall'azienda

British Energy is an installer of: Loft, External/internal Wall, Boilers Installation, Ventilation System, Electric Storage Heaters & Renewables. We proudly work with homeowners and private on a national basis *subject to availability and can do more than just install your home insulation or heating upgrade. Our expert team will advise, guide, and assist you from start to finish, even helping you access funding opportunities where appropriate. Get in touch today to find out more.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

203 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 36% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(203)

28 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good communication and work carried out

Had loft insulation ,window trickle velvets, fans in kitchen and a new combi boiler to replace the old tired leaking one. Jobs had been completed thoroughly without any problem, installers are professional and friendly done good jobs, sort out any minor issues spotted onsite. communication with staffs are responsible. Some waiting of my case but worth it , recommended!

19 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

From Pab

From Pab
Great service and job from both Insulation Team, and Boiler Team. Very friendly and professional.
Many Thanks

14 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Back boiler to combi boiler

Work was carried out over two days, back boiler and cylider removed, replaced with efficient combi boiler, all work to a high standard, fan fitted in the kitchen and bathroom and vents fitted on windows. Great to have instant hot water. House left tidy all rubbish removed, thank you Britain Energy!

6 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

This company has sent a engineer round…

This company has sent a engineer round to fit a new boiler which my mum has got through a government grant.
The work done is a disgrace and engineer is incompetent in his work they have fitted on all radiators thermostatic valves which are all leaking and on some radiators old valve locking nuts left on damaging all carpets.
They fitted the combi boiler from the old gravity system and there was a leak immediately in pipes upstairs which has soaked all carpets in mums bedroom and below in living room in electrics light switch and soaked walls all damaged. The boiler fitter new of this but carried on and leaving the house in this condition why would he not turn water off so it could not flood the house.
I have tried contacting this company but do not answer there phone or respond to emails.
Do not use this company for anything

12 maggio 2025
Non scritta su invito
Logo di British Energy

Risposta di British Energy

Dear Crhis

We are very sorry to hear about your mother’s experience and take your feedback seriously. Having reviewed our records, we can confirm that the installation was completed under a government-funded scheme, and the system was fully tested before handover.

Our team has already revisited the property to address the leak reported after installation, which was found to originate from the existing pipework, not the new boiler or valves installed. All thermostatic radiator valves have since been checked, and any that showed signs of weeping were tightened and resealed.

We understand how distressing this has been for your mother, and we assure you that any remaining concerns will be investigated thoroughly. Please could you email complaints@britainenergy.co.uk
with your contact details and a short video or photos of any current issues so that we can arrange another visit and ensure everything is resolved to a high standard.

We value all feedback and remain committed to delivering safe, compliant, and professional service to every customer.

Kind regards,
Customer Care Team
Britain Energy

Valutata 5 stelle su 5

Professional

Very friendly and informative. Clearly explained how what is going to happen, and about the EPC.

12 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Nice and polite

Nice and polite guy happy with the things he explained to me thanks to AJ for coming and conducting a property survey
Will recommend this company

2 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Recieved a boiler

Recieved a boiler , air vents and loft insulation in my house from British Energy which was free due to a grant I was eligible for. I'm very happy with the service and the professionalism of the staff and team. I would highly recommend them. You won't be let down.

29 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Wry helpful and tidy work

Wry helpful and tidy work , a few teething problems were quickly sorted out !
Had loft insulation, new gas boiler , window vents and extraction fans .
Thanks to Aj who came for survey and inspection after installation.
Would recommend this company

29 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Aj was nice

I’m so grateful for AJ taking the time to come out to my property on a Saturday to complete the survey. He’s so friendly and more than helpful for any questions or queries I had.

29 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

A Positive Experience…

From start to finish everyone was very helpful, polite and professional. Oliver who was my point of contact was very helpful and rearranging my installation due to illness was no problem at all which I was grateful for. Kashif and his team arrived nice and early for the central heating and boiler install and didn't stop work for so much as a cup of tea. They were polite and respectful and explained things to me as the installation was carried out. They worked solidly for about ten hours which was an achievement in itself. Kash apologised for them not having completed it all in one day but the scale of the job neccessitated two days really as it was a boiler and central heating installation and they all looked exhausted when they left which was hardly surprising due to the effort they'd put in during the day and were then faced with a long drive home. They arrived the next day mid morning after another long drive and picked up where they'd left things the previous night and threw themselves back into the job in hand. I don't think I've seen a team of tradesmen work so conscientiously for many years. I have been very impressed with the overall service and professionalism of all involved.

25 marzo 2025
Non scritta su invito

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