Bristow & Sutor Recensioni 837

If I could give the zero stars I would. They wouldn't work with me, they wouldn't even set up a payment arrangement. They only want full payment.

Dirty thieving scumbags,
Sending out fake penalty charges in the hope that people get scared and just pay the charge.
Please come to my property and we’ll deal with it like proper men

I received a phone call from Bristow and Sutor ( dept collector’s. They said to me that I have a £992 fine to pay. They said they have sent many letters out. It turns out the address that the Traffic enforcement centre and the dept collector’s sent the letters to doesn’t even exist.

Ive been advised that this is definitely fault of the traffic enforcement centre.
I’m currently in the process of taking them to court.
I recommend to anyone in this situation to go straight to citizens advise.
Don’t even attempt to ring the traffic enforcement centre, they are very rude and hostile and when you eventually get through they just hang up the phone.
As for Bristow and Sutor, I can say for sure it’s run by ex convicts. Extremely rude and disgusting people. Caroline at first seemed to be rude and hostile and threatening. Once I paid the fine she seemed to be a little bit human.
I might also add that I received verbal threats that they would come to my house at nighttime, that was just one of many threats !!!
Shame on you….
UPDATE
Currently in the process of taking these criminals to court as they made many mistakes. If your documents are all up to date and this company still manage to send letters to an address you have never lived at. You will Win.

Bailiff arrived at my house today I informed them that I was not in the country and they kept pestering me with text messages I offered to sort payment when I get home he said “the case NEEDS to be resolved in 2 hours” I offered to sort when I get back home that was also refused. My daughter is at home on her own and now feels intimidated and anxious about them turning up again. James Ryan the bailiff had made my dogs so worked up by banging on the door they ended up ripping my curtains and falling off the sofa which could have caused serious injuries to them. When I get home and my dogs are harmed in anyway I will be making sure they are held accountable for it. I have pictures of the damage. Their supposed to be Ethically Focused this couldn’t be more further from the truth. They are nothing helpful they are bullies

Still harrassing us even though we have shown evidence of vulnerabilty, Autistic child in the house and not at any point said We won't pay.( Even though this is a debt left from previous house owner) Just demanding to come into the house before they will set up a payment plan. Bullying and after stating struggles with mental health was spoken to like dirt with no empathy. I didnt want to give 1 star but doenst seem to allow you not to rate them. Bullies, rude, purposely ignoring correspondence and trying to belittle and We will be taking this further. No regard for vulnerable children in the property and when I told the agent I wasn't about to let a man I don't know into the property when I am there alone with children I was told basically that there was no problem with doing that and they weren't exactly asking much of me . This will be taken much further.

Yet again using bullying tactics rather than actually talking to try and settle the debt. I used the live chat and started speaking to someone called Amy. When I explained that I'd previously made an offer to repay, she just said that my case is being dealt with by someone else, and gave me a number to phone. I asked to to put this person on to the live chat, and she just closed down the chat, I couldn't even get a transcript of the chat. Luckily I took screenshots throughout, so at least have evidence for the courts.
It's 2025 and this shower don't even know how to communicate digitally. It's almost as if they don't want people to have records of their communication with them

Very aggressive enforcement tactics.

Rude staff on the phone. Not helpful in setting up an affordable payment plan.

I missed their £67 payment that they wanted, sent £100 the following week, then received a text stating they know my vehicle details and an enforcement team will attend my property imminently unless I “Pay what I owe immediately”.

Absolute scum over a remaining debt of £160 from a missed CAZ charge.

Hope they sleep well at night

I had a letter from them today asking for full payment, how can they expect people to make full payments especially when your on a low wage and live on your own, makes me sick how can these people sleep at night!!!!!!!!!!!!

Scum of the earth ! Be very carful, they send you out of date letter with deadlines time pay there’s no transparency with how to pay them you can try to pay them but it’s pretty much impossible so just expect the scum bags to turn up at your door , company needs shutting down

Ignored multiple attemps by myself to contact them, then had the audacity to turn it around on me. Agent was rude and threatening when i phoned them, and gave me misinformation, telling me he would be removing items from my property that day. As someone who suffers from anxiety and tourettes this incident now only made me feel unsafe in my home, but caused my tics to Spike out of control.

They sent questionable communications to myself repeatedly, and also sent comms to myself that were for another person. These guys don't respond to emails when questioned. I asked my employers HR & legal team for support who told me to speak directly with their 'client' who stated there was no debts.

Ignoring my letters and contact requests about changing the date of my payment, but constantly ignoring me. The company does not try to help i just keep getting harrassing text messages and emails with capital letters demanding payment TODAY.
The bullying technigues have sent me into a constant anxiety attack not sleeping they are just bullys

I wish I could rate 0! How this company is allowed to operate is beyond me, before being threatened with bailiffs I had tried to pay the debt off via a payment plan multiple times, rang the company to provide income and expenditure and they were not interested, the staff are disgustingly rude and on a power trip, using bully tactics, they offered me such a far fetched payment plan option that was simply unaffordable. I was told they will be taking all of my possessions and there's nothing I can do about it. How the staff sleep at night is beyond me. All Bristow and sutor care about is money, zero compassion towards people, and point blank refuse any payments so they can add more to your debt.

Disgusting treatment
There’s no option to rate zero stars .
Luckily I did live chat and have saved the all chat . Rude , arrogant and certainly not helpful whatsoever . I explained everything even my palliative cancer care and was still informed they needed me to pay it all .

Hi everyone. The biggest criminal organisation ever. Trying to obtain more money! Here is my proof.
Yesterday I received a notification of enforcement visit. My partner is being cared for and is extremely unwell. I tried to pay the 90 pound fine but they won't let me! So now it is 590. I called the agent yesterday and today. (Around 30 phone calls) and guess what? got an answering machine saying SORRY ALL AGENTS ARE BUSY PLEASE TRY AGAIN LATER! (But an agent is allowed to drop a letter on a sunday!
It said please call me on 03330705801. Stefano Fiscuteaz. And you know what will happen next??
They will put another 290 on
SCUMBAGS SCUMBAGS SCUMBAGS

Absolutely disgusting company , how this company is allowed to still operate is beyond me. Woman was rude wanting money i couldn't afford. I'm disabled, housebound and bedbound. She wanted to take my disability money , she is not allowed to take my disability money into account as it can affect the care I get. I pay them £30 a month on the 9th of the month. Never missed a payment even though I can't afford it as they refuse to accept less. Got a letter today saying I haven't kept to my agreed payment and will be sending bailiffs round. Think my bank statement will prove different. How do you vile people sleep at night. You're just a bunch of telephone warriers, be a different attitude from you with a face to face conversation. I am taking legal advice against them as they are bullies to disabled , vulnerable people who also suffer from mental health issues

Bunch of cowboys,given proof that I didn't own the car was not the driver of the car through Birmingham clean air zone,yet they are still harassing me for payment threatening me with bailiffs etc
All they care about is getting their money from the case innocent or not
Not a good experience dealing with them

I spoke to someone yesterday who was awful and rude and then stopped the conversation followed by another staff memeber who was rude and compared his job to the police force.

Today I spoke to Kim she was kind understanding and sorted out a payment plan quickly easily and showed respect and kindness thank you

KIM'S THE BEST QUICK & UNDERSTANDING

Tried to pay via there website which does not work nor does the live chat . They also promote WhatsApp which again doesn’t work . The only way to pay is on the phone .