Bristow & Sutor Recensioni 837

Had an unpaid debt i was unware of, from a property i hadnt lived in for over a year, the debt was paid in full a few months ago and now some dude named “paul” which the message claims is from B&S, who’s number has been flagged online for scams is claiming i still have to pay it off, disgusting behaviour, hangs up when you ask which address they have and refuses to give details

Awful company. Don’t answer phone or WhatsApp and don’t reply to emails. Just let the dates pass then send someone out. £500 debt now 2k won’t listen to the fact that the council has made a mistake and I’m trying to sort. Council have even admitted mistake. I suffer badly with depression and this is tipping me over the edge.

Absolute disgraceful service from this company. They sent two enforcement agents out to collect outstanding payment. Enforcement agents were harsh and would not listen.

When I rang the company to ask why they told me unless it had been posted in March 2025 I had not received this and I was told it’s not our fault.

I was forced to borrow money to pay and have now been handed with another £200 to pay.

I thought Richard Turpin was long dead and buried, obviously not his working for them, When this has been sorted I shall be kicking up and making their life A misery

UPDATE,THIS MAY HELP.

Due to their lack of empathy and compassion I stated in my review that I will be kicking up a fuss.
I have issued them a CCJ for lack of communication on their part where they claimed they wrote to me and as I hadn’t responded. The letter never arrived.
I am claiming £200 for the enforcement fee.
See how they like an enforcement company visiting them.

A CORRUPT COMPANY WHO TRY TO BULLY PEOPLE INTO PAYING MONEY THEY HAVEN'T GOT THIS PLACE NEEDS LOOKING IN TO

Called David back after receiving a text message from him for him to only want me to listen to him would not let me talk.
Then I tried to offer a payment plan and he refused I have four children my ex partner was financially abusing me. To top it off I have epilepsy that gets worse under stress and I’m having complete refusal to accept payment.
Threatened to take my car I work in a residential home for children my work is important I need my car for it plus no work means no money to pay!
What is the point when you know people can’t afford that much in one go you won’t get paid at all wouldn’t it be better for people an your company to come to a reasonable payment plan. Isn’t that best for everyone?
Your practices make no sense
Just to add I didn’t get any assistance from them sending a message at all
Obviously just to look good on here!

I am very disappointed to this company. I live in the United Kingdom to last 13 years but I face first time this problem. Just my conversation is still going on with TEC . But nothing sorted out. I am no going on Dartford crossing brigade but unless they send me penalty notice. But they don’t have any proof.no photos even then they don’t have my car number.
But today morning police officer comes on my door and start to forcing me for pay but common sense if I am not going over there so why I have to pay. I received latter 16/4/2025 they said it’s happen 25/10/24 police man comes in house 11/5/2025 totally enological . He said if I never pay him he takes my car. And sale it.
This one is that happen which one I can’t do. I 100% remember I was 25/10/24 in going attend to my friend wedding. But they forced me I going on Dartford crossing.
I am alone to doing work in my house my husband on medical issues he have lungs problems and I have to kids but I don’t have any other income source so you understand my condition but feel so bad today.
B and S can’t wait for the TEC decision they state way come home and demanding for up to double charges. I need to cry that time but no any other way charges is £192 but I pay him £427 .
But I can’t stop I am complain to council, police station and going on court as well it’s really disgusting company.

Despite being in a IVA, enforcement came to address I am fleeing domestic violence from. I spoke to the agent told him this and that I’m a IVA. He didn’t care one bit and the danger this could have put me in. He ran straight to my abuser and took the money which has now let to him harassing me. Disgusting!!!

Received letter this morning for 2 fines for
Clean air zones

Letter dated 25/04/2025
Received today 06/05/2025

On back of letter it states payment in full or contact to make arrangements to pay before 03/05/2025

Contacting Bristow Sutor , explained I only received letter today

Their answer was unbelievable!
"We are not responsible for the delay with post "

No post mark on envelope which is obviously done on purpose to screw you out of more money

Company are a bunch of crooks 😡

I would give a zero if I could. Received a revoking order from the court after appealing a PCN. Finally had a letter from Bristow & Sutor to call them in order to provide bank details for the refund and after contacting by email and by phone, denying all knowledge of letter and cannot find my case file!! An absolute joke. Quick to send bailiffs to recover money but not so quick returning it. Did I magic a letter up from them or are they really that useless. I will be taking them to court myself as it's caused unnecessary stress and anxiety. This case is over 2 years old and still no money back!

Absolutely unacceptable and unprofessional, they are not collecting debt, they are just bulling people.
Please, before pay them, first contact ur council tax department.

Just spoken to the most nicest person on the phone called Belinda and I must say it was an absolute pleasure in talking to someone with an understanding of life's ups and downs . There are some good people out there and Belinda is a fine example 👌 Thank you Belinda

Disgusting people, when I received the letter I rang a nasty horrible rude vile woman answered no respect mocking too, I explain I'm disabled with mental disabilities, I explained I've repeatedly tried to pay the debt of via the real owners iow council but iow council repeatedly refused plan ment plan ect she said so what you need set up a standing order I said I'll do it on the 24th I tried to set it up on the 23rd for the 24th but due to a misprint on their letter the standing order information was wrong so I had to wait until the next day to set it up and unfortunately due to how standing orders work it couldn't be set up for the 24th so I had to then set the standing order up to start next month and by the 25th they sent me a threatening and vile text message saying I don't have anymore chances to set and I need pay the balance in full in the next week or else they need to be shut down they are no professional they have no hearts no respect they hire nasty people

Had a visit from Max… seems to think he’s a police officer with his clothing & he has handcuffs clipped to his utility belt which as a ‘ bailiff ‘ he has absolutely no use for… also carrying an ID that’s clearly in a wallet to imitate a Warrant Card. Not sure this fits within the new ecb guidelines….

Disgraceful company which denies receiving tracked letters, refuses payment plans when you are only on disability benefit and send bullying enforcement officers to try and make you pay money upfront that you cannot afford.
Am in my 60s and have mental health and respiratory problems. They are just trying to intimidate to get money upfront and not work with the customer to set up a payment plan.
Information request responded to immediately plus Special Delivery letter with Notice of Vulnerability received by B&S on 6/5 and still they are ignoring me and carrying on with their harassment.

Its a scam company, sent us fake pcn but lol a registration number which I never even had . Good i called actual council to check if they actually have a PCN on my name. Close save

Horrendous call centre, zero help after numerous calls! Unswered emails and unanswered WhatsApps.
Told today WhatsApp is unmanned so won't get a reply yet it's on your website.
I called to confirm debt no longer with them but back with the council.
Uninterested, unhelpful.
Told I couldn't speak to a manager because they can't transfer calls.
Feel so upset about the whole ordeal.
You call up and they don't even ask why your calling just "are you calling to make a payment" , you say no and they say "we'll why?"
Horrendous, please answer my emails as asked 3 days ago.
Email has been sent to the complaints team also.

The agent I spoke to from Bristow and Sutor showed a sociopathic lack of empathy, threats and a complete lack of interest , coupled with her condescending monotone blabber caused me to end the call!
They'll probably answer my review with some half baked apology as they have every other review on trust pilot, but they don't really care, if they did, they wouldnt allow these sewer rats to keep working for them!

trying to claim taking over goods under a warrant of control for a traffic contravention. under the courts and crime act taking control of goods cannot be exercised for a traffic contravention which they should know. a court document doesnt supercede an act of paliament. This is classed as organised crime and i have just opened up a civil and criminal case against them on malicious coomunicatios, fraud by posisiton of power, domestic and economic abuse and blackmail

I miss one payment for £30 on my payment payment plan with this terrible company I had the Bailey's come around Easter Sunday to ask for £800 I am a 61-year-old man very ill and on benefits this is ridiculous I have continued paying after I missed the one payment and they still sent the Baileys round

Had a payment plan set up, paid off each week as proposed and then get a text to say good and vehicle will be taken, rung up to give proof of payments and they said the reference number was wrong, even tho it's the reference they gave in an email and now they don't know where the money has gone. Absolute cretins.