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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I had urgent need of some face masks when my husband caught covid. I paid extra for the 48 hour delivery and the masks arrived a month later.

Valutata 5 stelle su 5

Delighted with my purchase. The 4 layer masks fit well and are soft and comfortable to wear. No foggy glasses or feeling stifled as with so many others - even with wearing for more than 4 hours in a h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Surgical grade disposable face masks. wanted to buy from a UK manufacturer not China. The face masks are lightweight, soft and comfortable to wear all day.They were a bit more expensive than all the... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Very disappointed. After buying regularly over pandemic we had a bad batch with strings coming off when putting masks on. phone calls not answered and email not replied to. Sad to leave British compan... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di apparecchiature mediche

Scritti dall'azienda

Most Medical/ Surgical masks on the market in the UK are imported, are of low quality and have a huge negative ecological impact on the environment. At Bristol Mask, we are proud to manufacture locally for the Medical industry, Businesses and individuals with high-quality affordable masks. We keep you safe


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

370 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,1

Tutte le recensioni

(370)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

These masks work well

These masks work well, keep my spec's from steaming up.
My only complaint is the packaging, as I mentioned before. One small box, inside a bigger box, covered in sellotape, and I mean covered, so that it can not be recycled. That is not good!
I am very pleased with the product though.

6 febbraio 2026
Valutata 1 stelle su 5

To short a shelf life

I purchase face masks December 6th and the shelf life expires July 2026 which I think is terrible, the last box I purchased during Covid had a shelf life of 4 year which expires January 2026

17 dicembre 2025
Valutata 5 stelle su 5

Great product

Great product. Comfortable material i wear these all day at work no irritation light weight would highly recommend.

5 maggio 2025
Valutata 2 stelle su 5

I have been ordering from you for last…

I have been ordering from you for last 3 yrs. I placed the order on 5th Feb and despite numerous emails you did not reply. I eventually got a refund from my credit card company however, the masks arrived last Sat over 2 months after placing the order. The product is good however your customer service is appalling. Why don't you just answer email queries or provide a contact number.
I have now seen that the company has been dissolved however one reply listed on here says you can still order from Bristol Mask by Internetscape Ltd. I can't find that in the search engine however Companies House shows it with the same Director Stefan DULAUNEY as was the original Bristol Mask Director and no accounts provided. So seems odd to me. It is a shame as the products I have always had have been good.

20 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

No masks and no response

Placed an order on 14th March which has still not arrived. No response from my three attempts to contact this company. Dispute raised with credit card company and I now have my money back. Avoid.

14 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

How to lose your money and wait months for something

I placed my order you took my money you took months and months to get my order to me. No correspondence. No apologies. If you haven’t got the stuff in stock do not take peoples money. You wouldn’t go to your shop to buy milk and pay for something if they haven’t got it so don’t worry I’ll come back when you’ve got some but I’ll pay for it now. Get your act together.

1 ottobre 2024
Valutata 1 stelle su 5

Be careful this company has dissolved…

Be careful this company has dissolved the government shows this on companies house in Summer of 2024. As such no one should be seeing availability to purchase.

Even with the response this information received should proceed with caution.

28 febbraio 2025
Non scritta su invito
Logo di Bristol Mask

Risposta di Bristol Mask

Hello Gareth,

Just a friendly note: Bristol Mask Limited is no longer in operation, but you can now find them as Bristol Mask by Internetscape Limited. I hope this information is helpful to you!

Have a great day!

Valutata 1 stelle su 5

I purchased BristolMask SecurFit…

I purchased BristolMask SecurFit 15-11-24
The string on the mask, yes securefit become detached! :)
Purchased: £17.98 total.

The advert is misleading, quite a few images reserach development making the products.

20 dicembre 2024
Non scritta su invito
Logo di Bristol Mask

Risposta di Bristol Mask

Hello Sindy,

Thank you for reaching out to Bristol Mask.

We apologize for the inconvenience and frustration caused by the earloops breaking on the masks you received. Occasionally, defects can occur during production, but this is not typical for the entire batch. To assist you better, could you please let us know how many masks were defective?

Additionally, we kindly ask that you provide us with a photo of the lot number located on the back of the box, as well as images of the faulty masks. This will help us investigate the issue further and arrange a replacement for you. Please send the photos to sales@bristolmask.uk.

We want to ensure you have the best possible experience with our products and look forward to your response.

Best regards,
Bristol Mask Customer Support

Valutata 2 stelle su 5

I ordered 4 layer masks as we are in…

I ordered 4 layer masks as we are in our 70s and consider ourselves vulnerable. What came claim to be 3 layer masks but I am not convinced they are even that. They seem to be very thin.

20 dicembre 2024
Logo di Bristol Mask

Risposta di Bristol Mask

Hello,

Thank you for reaching out regarding the receipt of a 3-layer mask instead of a 4-layer mask. I'm happy to assist you with this matter.

Please note that all upgraded mask boxes have the same design on the front, with the actual product description located on the back where the lot number is listed. We apologize for any confusion this may have caused. If you see "4 ply" in the description where the lot number is indicated, then you have received the correct masks.

We want to ensure you have the best experience with our products, and we would like to investigate this further. To assist us, please provide a photo of the lot number along with the description on the back of the box. You can send the photo to sales@bristolmask.uk.

We look forward to your response!

Best regards,
Bristol Mask Customer Support

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