Proper broadband with great customer service that are quick to respond and ever so helpful. Had to change my email address and the whole process was dealt with quickly and done straight away.
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Terrible customer service from Brillband. They cut off my broadband because of a payment issue caused by the direct debit not being set up properly, even though I have now paid the outstanding balan... Leggi di più
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I used the Chat feature on the website to ask how I could purchase another Eero router. Lewis was quick to respond and answered my questions clearly and concisely. He sent me a payment link and I'd... Leggi di più
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Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from s... Leggi di più
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Dettagli dell'azienda
Informazioni su Brillband
Scritti dall'azienda
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Scritti dall'azienda
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Informazioni di contatto
Regno Unito
- brillband.com/contact
- brillband.com
4,3
Eccellente
519 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Highly Recommended
Alisha was so helpful and responsive to my query. Brillband has provided a stellar and uninterrupted service since I had them for 20 months now. Would highly recommend
6 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you so much for your wonderful feedback! We’re delighted to hear that Alisha was so helpful and responsive, and it’s fantastic to know you’ve enjoyed a stellar, uninterrupted service with us over the past 20 months. Your recommendation truly means a lot to the whole team.
We’ll be sure to pass your kind words on to Alisha — she’ll be thrilled to hear this. Thanks again for choosing Brillband and for your continued trust in us!
Thanks, Team Brillband ❤️
Great Broadband Service
Setup wasn't as straightforward as i was expecting but I got there in the end - well before the Brillband agents responded to my query on whatsapp. Thats the reason this isn't a 5 star review. Now that I'm all set up, everything is great. The speed is all I need although the eero 7 router isn't as good as I was expecting it to be - I've had to get another to extend the wifi to the back of the house reliably.
All in all, I'm very happy I've switched to Brillband.
15 dicembre 2025
Non scritta su invito
Risposta di Brillband
Thanks so much for taking the time to leave such a thoughtful review 😊
We’re really glad to hear that now you’re up and running, everything’s working well and the speeds are doing the job. That’s great to hear — and we’re especially pleased you’re happy you made the switch to Brillband.
We do appreciate your honest feedback on the setup experience and the response time on WhatsApp. That’s definitely something we’re always working to improve, so comments like yours genuinely help us do better. Thanks as well for sharing your experience with the eero 7 — every home is different, and it’s useful insight for us to hear how things perform in real-world setups.
Thanks again for choosing Brillband and for sharing such balanced feedback. If you ever need a hand, we’re always here to help 💛
Thanks, Team Brillband ❤️
Help with ethernet ports
Alisha was very helpful today explaining what I need to do to have more ethernet ports available to other equipment via the eero router
21 dicembre 2025
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Risposta di Brillband
Thanks so much for sharing your experience! We’re really glad to hear Alisha was able to clearly explain how to expand your ethernet ports through your eero router — she’ll be delighted to know her help made things easier for you. We truly appreciate you taking the time to leave this feedback.
Thanks, Team Brillband ❤️
Excellent
Excellent. Free WiFi 7 eero router has transformed our connected house.
20 dicembre 2025
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Risposta di Brillband
Thank you for your fantastic feedback! We’re thrilled to hear that your eero 7 router is transforming your connected home. Enjoy the seamless speeds and smooth connectivity—here’s to many more hassle-free moments online!
Team Brillband
Excellent customer service
Excellent customer service. After difficult with the previous service after four months request to fail provide what I need. Once I switched to Brillband and immediately they sorted out. Highly recommend to join this service.
15 dicembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for sharing your experience! We're really glad to hear that after such a frustrating time elsewhere, switching to Brillband made a difference straight away. It means a lot to know our team could step in quickly and get things sorted for you. Your recommendation truly means the world to us.
Thanks, Team Brillband ❤️
Amazing customer service
Alisha really helped me out today. Fast and professional. Great company.
15 dicembre 2025
Non scritta su invito
Risposta di Brillband
Thanks so much for the lovely feedback! We're really happy to hear that Alisha was able to help you out so quickly and professionally — she’ll be thrilled to see this. We truly appreciate you taking the time to share your experience and for choosing Brillband.
Thanks, Team Brillband ❤️
Quick helpful and knowledgeable in…
Quick helpful and knowledgeable in setting me up
15 dicembre 2025
Non scritta su invito
Risposta di Brillband
Hi there — thanks so much for the lovely feedback!
We’re really happy to hear the team was quick, helpful, and knowledgeable in getting you set up. Making things simple and stress-free from the start is exactly what we aim for, so it’s great to know that came across.
Thanks for choosing Brillband — we’re always here if you need us.
Thanks, Team Brillband ❤️
Alisha was very professional
Alisha was very professional, and very helpful. She has answered all my questions and explained clearly the process. Thank you so much, Alisha
10 dicembre 2025
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Risposta di Brillband
Thank you so much for sharing your experience! We're delighted to hear that Alisha was professional, helpful, and able to guide you clearly through the process. We’ll be sure to pass along your kind words — she’ll be thrilled to know she made such a positive impression.
Thanks, Team Brillband ❤️
Best internet company I’ve been fast…
Best internet company I’ve been fast speeds reliable security at no extra cost and no price hikes during contract
5 dicembre 2025
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Risposta di Brillband
Thank you so much for this fantastic review! We’re delighted to hear you’re enjoying fast speeds, reliable service, and the added security — all without any surprise price hikes. Keeping things simple, fair, and great value is exactly what we’re all about, so it’s wonderful to know that’s shining through for you.
We’re really proud to be your best internet provider yet!
Thanks, Team Brillband ❤️
Excellent service and customer care
Was with Brillband for many years always a great service, no issues at all, only left due to moving country, but the experience of finishing up the contract and ending it was made super easy, fast and straightforward without any charges,A special mention of the customer service agent I dealt with Alisha, who was very friendly and helpful making the experience straight forward and easy and enjoyable. Highly recommend.
4 dicembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for taking the time to share this lovely review. We’re genuinely delighted to hear that you enjoyed great service throughout your years with us, and although we’re sad to see you go, we’re really glad your move abroad — and the process of closing your account — felt smooth, fast, and hassle-free.
It’s fantastic to hear Alisha made such a positive impression. We’ll be sure to pass along your kind words — she’ll be thrilled to know she helped make everything straightforward and even enjoyable.
Thank you again for the recommendation, and we wish you all the very best in your new chapter abroad.
Thanks, Team Brillband ❤️
Give them a go
Really really good customer service
Wifi so far so good dont think my phone has ever had full bars on WiFi 🥳
4 dicembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for sharing this — we absolutely love hearing that your experience has been off to such a great start! It’s brilliant to know our customer service team made a strong impression, and even better that your WiFi is performing so well. Full bars on your phone is exactly what we aim for 🥳
We’re delighted to have you with us and are always here if you need anything.
Thanks, Team Brillband ❤️
Risposta di Brillband
Thank you for the lovely review! We’re really glad to hear you’ve had a fast and friendly experience with us — that’s exactly what we aim for. If there’s ever anything more we can help with, we’re always here.
Thanks, Team Brillband ❤️
Was helped through a problematic set up…
Was helped through a problematic set up by Alisha, she went through the process professionally and is a credit to the company. Thank you again
4 dicembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for sharing this. We’re really glad to hear that Alisha was able to guide you through the tricky setup and make the process feel smooth and professional. She’ll be delighted to know her support made such a difference — she truly is a credit to the team.
If you ever need anything else, we’re always here to help.
Thanks, Team Brillband ❤️
Best Customer Service
Scott's support has been second to none. Name perseverance and patience, and Scott will be there. We have come across so many awkward complications, and he has stirred and investigated all avenues to get me peacefully connected.
2 dicembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for sharing this — it means a lot to hear! We’re absolutely delighted that Scott was able to support you with such perseverance and patience. Awkward complications can be frustrating, so it’s great to know he dug into every avenue to make sure you were connected smoothly and peacefully. We’ll be sure to pass your kind words along to him — they’ll make his day!
Thanks, Team Brillband ❤️
Exceptional customer service received
Exceptional customer service received, Scott at Brillband made a stressful situation manageable for me between moving houses. It’s people like him that keep customers happy and deserve to be acknowledged.
28 novembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for sharing this lovely feedback! We’re delighted to hear that Scott was able to step in and make a stressful house move feel a bit easier. He really is a star, and we’ll make sure your kind words reach him. It’s wonderful customers like you that make what we do so rewarding.
Thanks, Team Brillband ❤️
Lewis was upstanding
Lewis was upstanding ! Very responsive and knowledgeable - couldn’t ask for better support or customer service ! Thank you Lewis.
28 novembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for sharing this lovely feedback! We’re really happy to hear that Lewis was able to give you such responsive and knowledgeable support — he’ll be chuffed to know he made such a positive impact.
We’re delighted you felt so well looked after.
Thanks, Team Brillband ❤️
The Customer Service is brilliant.
It’s a small company, which means things like customer service is really focused. It provides a great live chat, and what’s as it should. Customer service was great and super helpful. They’ll help troubleshoot and get down to any questions and issues at hand.
27 novembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for sharing your experience with us! We’re really glad to hear that our customer service has stood out for you — being a smaller company means we can stay truly focused on supporting our customers, so it’s great to know that comes across.
Delighted to hear the live chat has been helpful and that the team were able to troubleshoot and get to the bottom of your questions quickly. We always want you to feel supported every step of the way.
Thanks, Team Brillband ❤️
Outstanding Customer Service.
I’ve been with Brillband since 2023 and the reliability has been brilliant and the few times i’ve been in contact with them they’ve been brilliant and quick at helping me with my issues especially Alisha,
I recommend them to everybody.
26 novembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for taking the time to share this wonderful feedback! We’re delighted to hear you’ve been with us since 2023 and that your experience has been consistently reliable. It’s great to know our team has been able to support you quickly when needed — and we’ll be sure to pass your kind words on to Alisha, who will be thrilled to hear she made a difference.
We really appreciate your recommendation — it means the world to us.
Thanks, Team Brillband ❤️
Risposta di Brillband
We really appreciate you sharing your experience! Delighted to know our speed and support hit the mark for you.
Thanks, Team Brillband ❤️
I had a struggle setting up my modem.
I had a struggle setting up my modem and the customer team was very helpful spending a couple hours with me trouble shooting until I got it sorted. The teams friendly and quick to help me i recommend brillian. For the speed,price and their customer care team that genuinely cares.
21 novembre 2025
Non scritta su invito
Risposta di Brillband
Thank you so much for sharing your experience. We're really glad to hear that our team could stick with you through the modem setup and make sure everything got sorted in the end. It means a lot that you felt supported and found the team friendly and quick to help. Hearing that you’d recommend us for our speed, price, and genuine customer care truly makes our day.
Thanks, Team Brillband ❤️
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