Proper broadband with great customer service that are quick to respond and ever so helpful. Had to change my email address and the whole process was dealt with quickly and done straight away.
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Terrible customer service from Brillband. They cut off my broadband because of a payment issue caused by the direct debit not being set up properly, even though I have now paid the outstanding balan... Leggi di più
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I used the Chat feature on the website to ask how I could purchase another Eero router. Lewis was quick to respond and answered my questions clearly and concisely. He sent me a payment link and I'd... Leggi di più
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Having come from a major media supplier beginning with V I must say the customer service I have received today from Alicia was amazing. My concerns adressed in minutes. My service was installed from s... Leggi di più
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Dettagli dell'azienda
Informazioni su Brillband
Scritti dall'azienda
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Scritti dall'azienda
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Informazioni di contatto
Regno Unito
- brillband.com/contact
- brillband.com
4,3
Eccellente
519 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The best thing I ever did
From suffering with Virgin to moving to Brill and, it was like moving from a horse and cart to a supersonic jet .
The engineers from City Fibre were quick and tidy. I already had a few Eero mesh pods so it was a real bonus to find they supplied me with another one. That meant that it was simply so easy to get myself on line
When I needed to speak with support again it was like moving from the dark ages to modern day. Their staff are great and if there's a problem then their procedures keep you informed.
Needless to say I very happy with the download and upload speed that I get and to be honest I can't see going anywhere else
1 luglio 2025
Non scritta su invito
Risposta di Brillband
Wow — thank you for such an amazing and detailed review! We absolutely love the comparison from horse and cart to a supersonic jet 🚀 and we’re thrilled the move from Virgin to Brillband has been such a positive one for you.
It’s great to hear the CityFibre engineers were quick and tidy, and that the extra Eero pod helped make getting online even easier. We’re also really pleased our support team left a strong impression — keeping things clear, modern, and well-communicated is something we work hard on.
Hearing that you’re happy with both the speeds and the overall experience, and that you can’t see yourself going anywhere else, genuinely means the world to us. Thanks so much for choosing Brillband and for sharing your experience in such a thoughtful way.
Thanks, Team Brillband ❤️
Great service and excellent customer…
Great service and excellent customer service care.
12 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you for the lovely feedback! We’re so pleased to hear you’re happy with both the service and the customer care you’ve received. Providing excellent support alongside great broadband is really important to us, so this means a lot.
Thanks again for choosing Brillband!
Thanks, Team Brillband ❤️
Risposta di Brillband
Thanks so much for taking the time to leave a review! We’re delighted to hear that Alisha was really helpful — we’ll be sure to pass your kind words on to her. It’s always great to know our team is making a positive difference 😊
Thanks, Team Brillband ❤️
Fantastic broadband been with others…
Fantastic broadband been with others never had one this good never any down time super fast and the price is amazing.
13 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thanks so much for the brilliant feedback! We’re really happy to hear you’re enjoying such a fast, reliable connection and that it’s been the best you’ve had so far. Knowing there’s been no downtime and that you’re happy with the price too genuinely means a lot to us — that’s exactly what we aim to deliver 🙌
Thanks again for choosing Brillband and taking the time to share your experience.
Thanks, Team Brillband ❤️
Faultless
Been using Brillband for a year now. Speeds have been fast, as advertised. Great service when moving house. Great company their customer service is really friendly too. Would not hesitate to recommend!
12 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you so much for your kind words! 😊 We’re thrilled to hear you’ve enjoyed fast speeds, smooth service during your move, and friendly customer support over the past year. Recommendations like yours mean a lot to us!
We’re grateful to have you as part of the Brillband family.
Thanks, Team Brillband ❤️
Easy to sign up to an excellent service.
Easy to sign up and transfer. Early notice of delivery of router with set up details also sent. Router was indeed easy to set up and so far the whole system is running sweet.
15 dicembre 2025
Non scritta su invito
Risposta di Brillband
Thank you for your lovely review! 😊 We’re delighted to hear that the sign-up and transfer process was smooth and that your router setup went without a hitch. It’s fantastic to know your system is running sweet so far!
We really appreciate you choosing Brillband.
Thanks, Team Brillband ❤️
Fantastic service and even better…
Fantastic service and even better support, not that you will need it much
I cannot recommend these guys more and as for price, no one's beat them yet and plenty have tried
12 gennaio 2026
Non scritta su invito
Risposta di Brillband
Wow, thank you so much for the amazing feedback! 😄 We’re thrilled to hear you’ve had a fantastic experience with both our service and support. Knowing you find our prices unbeatable and would recommend us means the world to us.
We’re grateful to have you as a customer and will keep working hard to stay your top choice!
Thanks, Team Brillband ❤️
Risposta di Brillband
Thanks for the great feedback! ⚡ We’re thrilled to hear you’re enjoying our fast internet. Keeping you connected smoothly is exactly what we aim for!
Thanks for choosing Brillband.
Thanks, Team Brillband ❤️
Great company
Great company very easy to contact
Always tell you if they have any problems
12 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you for your kind words! 😊 We’re so glad to hear that you find us easy to contact and that we keep you informed whenever there’s a hiccup. Clear communication and reliability are really important to us, and it’s wonderful to know it makes a difference.
Thanks for choosing Brillband!
Thanks, Team Brillband ❤️
Reliable local company
Reliable local company. No problems at all. Have been with them now for good while.
12 gennaio 2026
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Risposta di Brillband
Thanks so much for your lovely review! 😊 We’re thrilled to hear that our service has been reliable for you over the years. It really means a lot to us when our customers feel supported and hassle-free.
We’re grateful to have you with us and look forward to keeping your broadband running smoothly for years to come!
Thanks, Team Brillband ❤️
Great company
Great company - no issues in the year since I have been with them. Only needed customer services before I took out the broadband with them and they were great. Consistent speeds, bit cheaper than most and rarely falls over - twice I think and overnight, not during the day. I was originally with Virgin Media (don't ask) then another provider via City Fibre (terrible router and fairly rubbish customer service) and finally Brillband. They are genuinely the best broadband provider I have ever had the pleasure to use. I pay my bill each month, I use their broadband (including for work). No hassle, no issues. If my daughter could use City Fibre I'd have recommended them already.
12 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you’ve had a smooth experience with us over the past year and that our service has made your work and home life easier. It means a lot to know that our customer service and consistent speeds have stood out, especially after your previous experiences with other providers.
We’re especially happy to hear you’d recommend us to your daughter—that’s the highest compliment we could ask for! Thanks again for your support and for choosing Brillband.
Thanks, Team Brillband ❤️
Absolutely brilliant service I would…
Absolutely brilliant service I would highly recommend. Never had any issues and great value for money. Excellent customer support service
12 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you so much for your fantastic feedback! We’re thrilled to hear you’ve had an absolutely brilliant experience with us and that the service has been reliable, great value for money, and backed by excellent customer support.
Your recommendation really means a lot to the team — thanks for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Flawless switch to Brillband
The switch from my previous provider to Brillband was flawless. The instructions provided how to correctly install the provided router and connect it with the app was crystal clear and easy to understand. Huge thanks for providing a broadband service at a fraction of big branded names.
9 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you so much for this brilliant review! We’re delighted to hear that your switch to Brillband was flawless and that the setup instructions and app made getting connected clear and easy. Making the process simple and stress-free is exactly what we aim for.
It’s also great to know you’re enjoying great broadband without the big-brand price tag — that really means a lot to us. Thanks again for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Very friendly and understanding towards…
Very friendly and understanding towards their customers
9 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you for your kind words! We’re really glad to hear that you’ve found our team friendly and understanding — putting our customers first is something we genuinely care about.
We really appreciate you taking the time to leave a review and for choosing Brillband.
Thanks, Team Brillband ❤️
Great company to deal with and easy to…
Great company to deal with and easy to contact with any enquiries and of course a great service never had any problems
12 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you for your lovely feedback! We’re really pleased to hear that you’ve found us easy to deal with and simple to contact whenever you’ve had enquiries. It’s great to know the service has been reliable and problem-free too — that’s exactly what we strive for.
Thanks for choosing Brillband and for taking the time to share your experience!
Thanks, Team Brillband ❤️
Brillband have been a great company to…
Brillband have been a great company to receive the Internet from, I've had no issues in nearly 3yrs using them as a supplier.
12 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with us and that your service has been smooth and reliable for nearly three years — that really means a lot.
We truly appreciate your loyalty and trust in Brillband, and we’re glad to have you as part of the Brillband family.
Thanks, Team Brillband ❤️
Fast response and straightforward…
Fast response and straightforward solution to my enquiry. Thanks Lewis by
9 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you for your great feedback! We’re really pleased to hear that you received a fast response and a straightforward solution to your enquiry. Lewis will be delighted to know his help made a positive difference.
Thanks again for taking the time to share your experience with us!
Thanks, Team Brillband ❤️
5* Customer Service
I've been with Brillband for a while and at the start i wasn't getting the speeds i was paying for but realized it was due to my old supplier not releasing the line to Brillband so Scott who has been nothing but helpful through the whole process i finally got connected Yesterday through open-reach id definitely recommend this company who basically jumped through hoops to get me connected they care about there customers and there based in Scotland thanks Brillband
8 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you so much for this fantastic review! We really appreciate you sticking with us, and we’re glad everything is now up and running as it should be. Situations like this can be frustrating, especially when they’re caused by a previous provider, but it’s great to hear that Scott was able to support you throughout and help get things resolved with Openreach.
Knowing you felt we “jumped through hoops” and genuinely care about our customers means a lot to us — that’s exactly what we aim for. We’ll be sure to pass your kind words on to Scott, and thanks for recommending us. We’re proud to be a Scottish-based team looking after our customers properly!
Thanks, Team Brillband ❤️
Cancelled my order as it was too far in…
Cancelled my order as it was too far in advanced as if that’s a thing. It was a few months. Told to reapply. Joke company
15 ottobre 2025
Risposta di Brillband
Thank you for taking the time to leave your feedback, and we’re sorry for the frustration this caused.
We want to reassure you that as soon as we became aware we couldn’t fulfil the order due to provider-led timescale restrictions, we informed you straight away. These booking windows are set by our line providers, such as BT Openreach and CityFibre, and unfortunately prevent us from progressing orders too far in advance.
Our intention has always been to get you connected as close to your original plan as possible, and we’ll be in touch again to help get everything set up when the timescales allow. We do appreciate that this situation was disappointing, and we’re sorry for the inconvenience and confusion caused.
Thanks, Team Brillband ❤️
Mr Tarig Modawi
Mr. Scott who helped me to restore back the Internet is very professional. Listening carefully and following the matter. He arranged the technical team that solved the problem and he made sure the issue is resolved.
7 gennaio 2026
Non scritta su invito
Risposta di Brillband
Thank you so much for taking the time to share this feedback! We’re really glad to hear that Scott was able to help restore your internet and guide the situation so professionally. Listening carefully, coordinating the right technical support, and making sure everything is fully resolved is exactly the level of care we aim to provide.
We’ll be sure to pass your kind words on to Scott — he’ll really appreciate it. Thanks again for choosing Brillband!
Thanks, Team Brillband ❤️
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