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Valutata 5 stelle su 5

Can’t speak highly enough of this item / material. Looked in a lot of places but nothing compared to this. Looks lovely in our outdoor garden room, looks like a real brick wall. Quality is exception... Leggi di più

Valutata 5 stelle su 5

I highly recommend Brick Slips Company. This is the third time I’ve ordered from them, and once again I’m extremely impressed with the quality of the products. The brick slips look fantastic and ha... Leggi di più

Valutata 5 stelle su 5

Clad the bottom eighteen inches of a cinder block extension with slips to match existing brickwork at the property. Then clad the upper walls with larch. The result is stunning and the slips... Leggi di più

Valutata 5 stelle su 5

The brick slips shade we bought was perfect and a great reflection of the web pictures displayed. The mix inside boxes was super and we found only one or two broken slips which is to be expected. Ou... Leggi di più

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4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

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3 stelle
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Ha risposto al 55% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

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4,6

Tutte le recensioni

(1009)

142 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

I ordered from Brick Slips via…

I ordered from Brick Slips via brickslips to revamp a fireplace, and overall, I’m pleased with the outcome. The Camden brick slips were easy to install and looked fantastic, though the mortar gun was tricky to use. There were minor delivery and breakage issues, but the product quality shines through. Four stars!

22 marzo 2025
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Risposta di Brick Slips

Hi Flint,

Thanks so much for your review and for choosing us for your fireplace project!

We’re really glad to hear you were pleased with the final result the Camden slips are a great choice and it’s brilliant to know they were easy to install and looked fantastic once in place. We appreciate your honest feedback regarding the mortar gun and delivery experience; we’re always looking for ways to improve and will certainly take your comments on board.

If there’s anything else we can help with down the line, just let us know and enjoy your revamped fireplace!

Warm regards,
BrickSlips

Valutata 5 stelle su 5

Excellent quality

Easy to order. Prompt delivery. Having used these to create a facade on an existing crumbling wall, they look brilliant. Good quality and you'd never know they were not full bricks!

25 ottobre 2024
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Risposta di Brick Slips

Hi Ian,

Thanks so much for taking the time to leave this lovely review!

We’re really pleased to hear the ordering and delivery process was smooth for you, and it’s fantastic to know the slips worked so well on your project. Creating a brilliant-looking facade on a crumbling wall is exactly the kind of transformation we love to hear about and we’re glad the quality met your expectations!

If you ever need anything else or decide to take on another project, we’re here to help.

All the best,
BrickSlips

Valutata 3 stelle su 5

Love the brick slips but damaged

Love the brick slips unfortunately about 1/4 of the 3 boxes I ordered were cracked badly, it's a good job I ordered 3 boxes and delivery was £50 !

20 marzo 2025
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Risposta di Brick Slips

Hi Lynne,

Thank you for your feedback and for your kind words about the brick slips, we're really pleased to hear you love the look of them!

We're very sorry to hear that a portion of your order arrived damaged. That’s certainly not the experience we want for our customers. While we do pack all orders with great care, damage can unfortunately occur in transit, especially with such heavy and fragile items.

We've always stated that if you report any breakages within 14 days, we'll happily replace them for you. Thank you again for your order, and we hope the finished project turns out beautifully!

Warm regards,
BrickSlips

Valutata 5 stelle su 5

Quick delivery

Quick delivery, excellent quality.

Brickslips are so easy to install and have a fabulous finish. Just make sure you have the mortar applicator else I'd imagine it would be a really. Long job.

20 febbraio 2025
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Risposta di Brick Slips

Hi Stuart,

Thanks so much for the great review! We're really glad to hear your order arrived quickly and that you're pleased with the quality and finish. You're absolutely right, the mortar applicator makes the job a lot quicker and easier, so we're happy you found that helpful. If you ever need anything else or have more projects in mind, we're always here to help!

Kindest regards,
BrickSlips

Valutata 5 stelle su 5

The Brick slips look great

The Brick slips look great, we are so pleased & I would highly recommend them

19 marzo 2025
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Risposta di Brick Slips

Thank you for your kind words! We're delighted to hear that you’re so pleased with the brick slips. Your recommendation means a lot to us!

If you need anything else, don't hesitate to reach out!

Kindest regards
BrickSlips

Valutata 5 stelle su 5

Product looks great

Product looks great now in our kitchen. Efficient ordering system and delivery.

4 marzo 2025
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Risposta di Brick Slips

Thank you for your feedback! We're so pleased to hear that you're happy with the product in your kitchen. We'll be sure to pass on your kind words to our team. Enjoy your new space!

Kindest regards
BrickSlips

Valutata 5 stelle su 5

Good product, helpful advice

Got samples which arrived promptly and in one piece (they were packed well). Before ordering I spoke to the office who were very helpful.

16 marzo 2025
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Risposta di Brick Slips

Thank you for your kind words! We're delighted to hear that you found our product and advice helpful. We'll be sure to pass your feedback on to our office team, they'll really appreciate it.

If you need anything else, don't hesitate to reach out!

Kindest regards
BrickSlips

Valutata 1 stelle su 5

Beware only 14 day return policy !!

Beware only 14 day return policy !!

Shame as great product but to only offer 14 days including the day of delivery for return is ridiculous and poor customer service - sales team are happy to help you over estimate how much product you need but then won’t accept returns.

Customer service are obnoxious and rude when you call to discuss returns.

For this reason alone I wouldn’t recommend them

7 marzo 2025
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Risposta di Brick Slips

Thank you for your feedback. We're pleased to hear you think our product is great, but we're sorry to learn you're unhappy with our return policy.

Like all online retailers, we follow UK & EU consumer law, which provides a 14-day return window from the date of delivery. This is clearly outlined in our terms and conditions, which were agreed to at the time of purchase. Our products are batch-made, meaning returns must be processed within this period to ensure consistency in color and quality for all our customers.

To help avoid shortages or additional delivery costs, we always recommend ordering approximately 10% extra, this is a standard industry practice for all tile based products, as some wastage is expected due to cuts and breakages during installation. While we always strive to assist customers in estimating their needs accurately, this guidance is in place to help avoid the inconvenience of needing to reorder later.

We appreciate your feedback and will continue to improve our service where possible. If there's anything else we can do to assist you, please feel free to reach out to our team.

Best regards,
BrickSlips

Valutata 5 stelle su 5

Great company to deal with

Great company to deal with, Fast delivery and reasonable pricing, with a clear explanation of all products and dimensions. Have been using for years with no issues.

7 marzo 2025
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Risposta di Brick Slips

Thank you, Lewis! We really appreciate your continued support over the years. It's fantastic to hear that you've had a great experience with our service, pricing, and product information. If you ever need anything, we're always here to help. Looking forward to serving you again!

Kindest regards
BrickSlips

Valutata 5 stelle su 5

recommended by Mr Sweeps shop who made…

recommended by Mr Sweeps shop who made our Chimney. Couldn't be happier the slips look so good.

18 febbraio 2025
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Risposta di Brick Slips

Thank you, Richard! We’re so pleased to hear that Mr Sweeps Shop recommended us and that you're happy with the brick slips. It’s great to know they look so good on your chimney! If you ever need anything else, don’t hesitate to get in touch.

Kindest regards
BrickSlips

Valutata 5 stelle su 5

Absolutely great product arrived well…

Absolutely great product arrived well packed on pallet easy to fit and looks great

26 febbraio 2025
Non scritta su invito
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Risposta di Brick Slips

Thanks, Darren! We’re thrilled to hear you’re happy with the product. It’s great to know it arrived safely, was easy to fit, and looks fantastic! If you ever need anything else, we’re always here to help. Enjoy your new brick slips!

Kindest regards,
BrickSlips

Valutata 4 stelle su 5

Catherine was very helpful as was her…

Catherine was very helpful as was her colleague in the yard

20 gennaio 2025
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Risposta di Brick Slips

Hi Harold,

Thank you for your kind words! We're delighted to hear that Catherine and Lee provided great service. We’ll be sure to pass on your feedback to them – it’ll make their day! If you ever need anything else, don’t hesitate to reach out. 😊

Kindest regards,
BrickSlips

Valutata 5 stelle su 5

Exposed brick wall in new kitchen

Efficient website and guidance. Fast delivery. Product as described . Helpful phone line.

6 gennaio 2025
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Risposta di Brick Slips

Thank you for your kind words Kathryn. We’re so pleased to hear that you were very happy with the service. If there’s anything we can assist with in the future, don’t hesitate to reach out. Thanks for choosing BrickSlips!

Valutata 1 stelle su 5

Absolutely shocking service

Awful. Website quotes a 2-4 working day delivery but took 6 working days. When the delivery driver came he left the tiles and cement on the roadside without even knocking. Thankfully we saw him/challenged him as to why he didn’t knock. He lied and said he did (he absolutely never as we were watching him out of the window and he should have brought them to the front door). He was then abusive when challenged. Rang Brickslip and they just weren’t interested! We’d paid over £50 delivery! Customer care is shocking! Go elsewhere

3 febbraio 2025
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Risposta di Brick Slips

Hi Stephanie,

Thank you for reaching out.

Unfortunately, we don’t recognize you as a customer of ours. However, if you have received a delivery from us, please note that our average delivery time is 2-4 working days, as stated on our website. This timeframe is subject to location and any applicable restrictions.

Regarding the delivery drivers, they are part of a third-party logistics network and are not employed by BrickSlips. As such, they operate independently and do not directly represent our company.

Our orders clearly state that deliveries are kerbside only, as the third-party couriers are not insured to bring goods onto the property. This policy is outlined on our Deliveries page to ensure customers have all the necessary information in advance.

Delivery drivers are required to take photos and obtain a signature as proof of delivery. If the driver saw you, and you saw him, it is likely that he was in the process of retrieving the paperwork when you noticed him. If you approached the driver before the delivery was completed, it may have simply been a matter of timing rather than an oversight on their part.

We genuinely value customer feedback, and we appreciate you sharing your experience. However, based on the details you’ve provided, it does not appear that the driver acted outside of his job requirements. While we understand that delivery experiences can sometimes be frustrating, reviews can have a significant impact on businesses, especially when the issue in question does not stem from a service failure.

If you have any further concerns, please do not hesitate to reach out.

Wishing you a great day!
BrickSlips

Valutata 4 stelle su 5

Very good service

4 gennaio 2025
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Risposta di Brick Slips

We’re so pleased to hear that you were very happy with the service. If there’s anything we can assist with in the future, don’t hesitate to reach out. Thanks for choosing BrickSlips!

Valutata 5 stelle su 5

The brick slips are a great product

The brick slips are a great product, looking just like real bricks which in many ways they are, just thinner. Once pointed up they look like a proper brick wall.
Only down side was a few broken slips but the company does say order more than you need to allow for breakages.

4 gennaio 2025
Non scritta su invito
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Risposta di Brick Slips

Thank you for your feedback! We’re delighted to hear that you’re happy with the look of our brick slips and how realistic they are once pointed up, just like a proper brick wall.

We’re sorry to hear about the few broken slips but appreciate your understanding of our recommendation to order a little extra for such instances (usually 5-10% is the industry standard).

If you ever need assistance or have future projects, we’d love to help again. Thanks for choosing BrickSlips!

Valutata 5 stelle su 5

Ordering my brick slips was easy and…

Ordering my brick slips was easy and had everything I needed, delivery was as planned, today I have started installing as per the on box instructions and using the supplied adhesive, so far the results are stunning and can’t wait until finished

18 gennaio 2025
Non scritta su invito
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Risposta di Brick Slips

Thank you for your fantastic feedback Richard! We’re so pleased to hear that ordering was straightforward and that everything you needed was included.

It’s great to know that delivery went as planned and that you’ve started installing the brick slips with ease using our instructions and adhesive.

We’re thrilled that the results are already looking stunning, and we can’t wait for you to see the finished product. If you need any assistance along the way, don’t hesitate to reach out.

Thanks for choosing BrickSlips!

Valutata 5 stelle su 5

Fantastic experience from start to finish

After having purchased some similar coloured brick slips from a different company and had endless issues on the shape, size and quality, all had to be returned... I think came across this company. I was in need of a replacement product quickly due to all the trades working on a home reno project for me so I called the team at Brickslips and they were so helpful and accommodating, getting samples out the very same day for me. They arrived promptly the next day and I was already impressed with the quality. I called up straight away to confirm I would like to go ahead and they got them shipped out to me right away. The packaging was excellent, ensuring none of them were damaged, the speed of delivery was great too and the finished look of the product was exceptional. I wish I had found this company first as I cannot fault them at all! 10/10!

17 settembre 2024
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Risposta di Brick Slips

Thank you so much for taking the time to share your experience! We’re truly delighted to hear how happy you were with our service and the quality of our brick slips. It’s wonderful to know we could provide the quick turnaround you needed for your home renovation project, and we’re thrilled that you were impressed with the samples, packaging, and final result.

We’re so sorry to hear about the issues you had with your previous supplier, but we’re glad we could step in and make things right for you. Your 10/10 feedback means the world to us, and if there’s anything else we can help with in the future, please don’t hesitate to get in touch.

Thank you for choosing BrickSlips!

Valutata 5 stelle su 5

Fantastic quality

Great product the brick slips are fantastic look great on my fireplace delivery was absolutely bob on on time as advertised and before Christmas so I had them for my project over th le Christmas period thanks brick slips

18 dicembre 2024
Non scritta su invito
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Risposta di Brick Slips

Thank you James for your amazing feedback! We’re delighted to hear that you’re so happy with the brick slips and that they look fantastic on your fireplace. It’s great to know that the delivery was right on time and allowed you to complete your project before Christmas.

We’re thrilled to have been part of your festive plans, and if you have any future projects, we’d love to help again. Thanks for choosing BrickSlips!

Valutata 4 stelle su 5

Good quality and order was delivered…

Good quality and order was delivered promptly

7 gennaio 2025
Non scritta su invito
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Risposta di Brick Slips

Thank you Nia for your kind feedback! We’re delighted to hear that you were happy with the quality of our product and the prompt delivery. If you have any future projects, we’d be more than happy to assist. Thanks for choosing BrickSlips!

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