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Valutata 1 stelle su 5

My order 353505 was stated with a 21 day time frame which was fine. 2 months later I’m still waiting, I’m just glad I paid with credit card. I’ve sent 3 emails chasing my order and have got no update.... Leggi di più

Valutata 5 stelle su 5

Found the perfect picture for my bedroom wall from breeze furnishings It’s completed my room perfectly and was very quick delivery so thank you for that

Valutata 1 stelle su 5

Really bad customer service. Made me wait 18 days despite stating delivery was 4-14 days and just used the Easter period as an excuse. They never even bothered to contact or keep me updated until I... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Thanks to Joe, and Ben. Nice job installing new furnace. Installer was very good at his craft, and price was good. Would recommend to others

Dettagli dell'azienda

  1. Negozio di mobili
  2. Negozio di mobili per camere da letto
  3. Negozio di articoli per l'illuminazione
  4. Negozio di specchi
  5. Negozio di mobili da esterno

Informazioni su Breeze Furnishings

Scritti dall'azienda

roomset logo Breeze is well established family run furniture and accessories store that opened its doors over 20 years ago. We specialise in stylish furniture, lighting, mirrors, soft furnishings, accessories and gifts in classic, contemporary and rustic designs from all around the world. We go to great lengths to source high quality and stylish products suitable for your home at affordable prices.

Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

243 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Thanks to Joe

Thanks to Joe, and Ben.
Nice job installing new furnace.
Installer was very good at his craft, and price was good.
Would recommend to others

13 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

My order 353505 was stated with a 21…

My order 353505 was stated with a 21 day time frame which was fine. 2 months later I’m still waiting, I’m just glad I paid with credit card. I’ve sent 3 emails chasing my order and have got no update. I work in furniture sales myself and am so disappointed with the lack of communication.

6 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Really bad customer service

Really bad customer service. Made me wait 18 days despite stating delivery was 4-14 days and just used the Easter period as an excuse. They never even bothered to contact or keep me updated until I emailed them. In addition when I asked when it would be delivered they tried to add on another 72 hours and said “approx” and that it hadn’t even been sent out yet !! Am using all social media outlets to warn everyone not to use this company and will report them to the regulatory bodies.

Try TOM MARSH or Nicky Cornell who have relatively similar, same price furniture and excellant and honest customer service.

22 marzo 2026
Non scritta su invito
Logo di Breeze Furnishings

Risposta di Breeze Furnishings

Dear James, thank you for your feed back,Your order was placed with an estimated delivery timeframe of 14 days. We provided the details of the logistics company and advised that they would contact you directly to arrange a suitable delivery date.

We also explained that the Easter break would impact this timeframe, as outlined in the terms and conditions agreed to at the time of purchase. Due to the size and weight of the item, it was necessary for your order to be handled by a specialist logistics company equipped to manage such deliveries, which you acknowledged and were happy to proceed with.

As advised, delivery was expected to be approximately 72 hours later than the original estimated date on your order, taking into account both the Easter break and the nature of the product.You subsequently requested that the order be cancelled and refunded, which has now been completed. We also note your intention to share your experience on social media.

We understand that price is an important factor and appreciate the need to compare options. While similar styles may be available elsewhere, there can often be differences in materials, craftsmanship, and finish that are not always immediately apparent.
Thank you again for taking the time to share your thoughts.

Kind regards,
Breeze

Valutata 1 stelle su 5

I placed an order on 14th March and was…

I placed an order on 14th March and was advised delivery would be 4-14 days. It is now 5 weeks since the order was placed and I have still not received the order. Having not heard from them I messaged them and didn't receive an answer. I messaged again and was advised there was a delay. I messaged back asking for an approximate date and have heard nothing back. Very bad service and customer service.

8 aprile 2026
Non scritta su invito
Logo di Breeze Furnishings

Risposta di Breeze Furnishings

Dear Janet,

Thank you for taking the time to provide your feedback.

We sincerely apologise for the delay with your order. We fully understand your frustration and are very sorry that we were unable to fulfil your order as expected.

As requested, your order has now been cancelled and a full refund has been issued. If there is anything further we can assist you with, please do not hesitate to get in touch.

Thank you for your patience, and please accept our sincere apologies for the inconvenience caused.

Kind regards,
Breeze Furnishings

Valutata 5 stelle su 5

Great customer service

Purchased 2 Table lamps, great customer service and kept me updated with delivery date. The lamps are great quality. Thank you

26 marzo 2026
Non scritta su invito
Logo di Breeze Furnishings

Risposta di Breeze Furnishings

Dear Elizabeth

Thank you so much for your kind words, We’re delighted to hear that you’re happy with your table lamps and that our updates were helpful.

We truly appreciate your feedback and support. Enjoy your new lamps,

Kind regards
Team Breeze

Valutata 1 stelle su 5

My order was 9 weeks delayed and I…

My order was 9 weeks delayed and I didn’t receive any proactive updates, I had to call and email to get the delay on their radar. I never found out what caused the delay, I just had to keep chasing until my order was delivered.

23 febbraio 2026
Non scritta su invito
Logo di Breeze Furnishings

Risposta di Breeze Furnishings

We have no order on record relating to the issue you’ve described in this review. We have previously asked you to provide your order details along with any other information to help locate your order , but you havechosen not to supplied them.In the absence of this information, we can only assume this may not be a genuine or fair review. We have raised this matter with Trustpilot and provided evidence to support our position; however, no action has been taken.We remain open to investigating your concerns, but we require valid order details in order to do so.

Best Regards
Team Breeze

Valutata 1 stelle su 5

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY. THEY ARE THE WORSE. NO CUSTOMER SERVICE NONE RESPONDS TO EMAILS AND CALLS. AVOID AT ALL COSTS.

I have purchased some cushions they never delivered and never replied to any of my email. I had to go through the charge back process!

The sis company ever !

2 marzo 2026
Non scritta su invito
Logo di Breeze Furnishings

Risposta di Breeze Furnishings

Dear Alessandro

We are very sorry to hear about your frustration. Please note that if you had requested your order to be cancelled, we would have done so immediately and issued a refund without delay.

We sincerely apologise for any inconvenience you experienced and regret that your experience did not meet the standard we aim to provide.

Kind regrads,
team Breeze

Valutata 5 stelle su 5

Amazing items and experience

I recently purchased a dressing table and a chest of drawers from Breeze and I’m really pleased with them. The furniture is beautiful, well made, and looks perfect in my room. The quality is excellent and it feels very sturdy.

A special thank you to Mags and her husband who delivered the furniture. They were both so friendly, professional, and helpful. They handled everything with care and made the whole delivery process really smooth and stress-free.

Overall, a fantastic experience from start to finish. Great furniture and great service – I would definitely recommend Breeze to anyone looking for quality pieces for their home!

4 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Order not delivered, no reply

I ordered 4 cushions 21st December 2025. I was contacted in January to say they was out of stock & stock wasn’t due until end of January so I could wait or be refunded. I agreed to wait in good faith. Come 14th February, still no cushions or futher contact. I emailed to ask for a refund. No reply. I had to contact my card provider for a refund. I still haven’t received a reply.

Avoid.

21 dicembre 2025
Non scritta su invito
Logo di Breeze Furnishings

Risposta di Breeze Furnishings

Dear Emma,

We sincerely apologise for the poor experience you have had with your order.

As you mentioned, your cushions were unfortunately out of stock, and we understand that waiting until the end of January and then not receiving further updates was very frustrating. We are sorry that your emails went unanswered.

Please be assured that your refund has been processed via your card provider. If you have any concerns about this, we recommend checking directly with your card provider for confirmation.

We completely understand your disappointment and are very sorry for the inconvenience caused. Your feedback has been noted, and we are reviewing our processes ,

Kind regards,
Team Breeze

Valutata 5 stelle su 5

This is the third time I have bought…

This is the third time I have bought from Breeze, they always offer a fantastic service! This time Breeze went above and beyond with their personal delivery – such a rare, refreshing touch. Highly recommend and will definitely use them again. Thank you, Team Breeze! ⭐️⭐️⭐️⭐️⭐️

1 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

⭐️⭐️⭐️⭐️⭐️ Review

⭐️⭐️⭐️⭐️⭐️ Review
I had a great experience shopping with this company. The customer service was friendly, responsive, and genuinely helpful from start to finish. The product standards are clearly high—everything I received was well-made, durable, and exactly as described. I was also impressed by the wide selection available, which made it easy to find exactly what I was looking for. Overall, a very positive experience and I’ll definitely be returning!

21 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Still waiting….

I placed my order on the 27th October with an estimated delivery of 4-14 days and it’s still not arrived (today is the 18th November) I emailed on the 10th November and got a response to say it was still within the delivery window, the pictures were in stock and Breeze were working to get it to me. I’ve emailed 3 times since and no response. It’s now been 3 weeks. Frustratingly the pictures are now available on other sites at better prices, so it’s more expensive and I’m still pictureless. I have asked for either a delivery date or to cancel, but no response as of yet. I just want to know what’s going on.

18 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Item not delivered and customer service not being honest

Avoid this company. I wouldn't order from them again.

I ordered an item 2 weeks ago, expecting it to be delivered between 4 and 14 days.l as stated on their emails and website.

I sent several emails requesting an update, and their customer team as of today continues to fail to provide evidence of dispatch and tracking numbers.

Their responses are vague at the best, and on day 14, I have yet to see any proof of dispatch or delivery while they continue to make excuses.

Since they failed to provide evidence of dispatch, I had to raise a case with PayPal and request a refund. If this query isn't resolved by the end of this week, I will have to escalate this matter further.

11 novembre 2025
Non scritta su invito
Logo di Breeze Furnishings

Risposta di Breeze Furnishings

Thank you for your feedback.

Your order was placed with an estimated delivery timeframe of 4–14 days, which would have been met had you not requested to cancel the order and halt delivery a request we promptly actioned.

Since your order was placed, there have been thirteen emails exchanged, which we believe reflects a thorough and reasonable level of correspondence and support. A full refund was processed, and confirmation of this has been provided to you.

Given this, we’re unsure why you feel it necessary to escalate the matter further, as we have responded promptly and fulfilled all of our obligations. You also have proof that the refund has been issued however, we’re happy to share the full correspondence should you wish to review it.

Kind regards,
Breeze Furnishings

Valutata 5 stelle su 5

Well looked after

I was well looked after when I went to the shop (which I understand is now closed unfortunately). A lady called Mags or Mads helped me out and when I didn't make a purchase on my first visit I was still dealt with professionally. I am going to order some chairs online and hope they are of a similar good quality.

17 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

I would absolutely give a zero star if…

I would absolutely give a zero star if i could!

Communication is terrible it took 6 mails before i have an answer to where my order was. I was told it was on its way, followed by an email saying they had no stock but were expecting some the flowing week. Low and behold it still didn’t arrive, 3 emails later after i cancelled the payment i has a snotty email saying were cancelling my order! here we are 3 weeks after and still no refund.
No i wouldn’t use again or recommend.

2 settembre 2025
Non scritta su invito

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