Easy to order the type of gravel I needed on line. Received an acknowledgment immediately. Within suggested delivery timeframe an email was sent with delivery day. I did not need to change this but th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... Leggi di più
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... Leggi di più
L'azienda ha risposto
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Impresa di costruzioni
- anche in
- Carpentiere
- Ditta specializzata in coibentazione
- Muratore
- Negozio di utensili
Scritti dall'azienda
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Scritti dall'azienda
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Informazioni di contatto
Wellington New Road, TA1 5LU, Taunton, Somerset, Regno Unito
- 01823 254666
4,2
Molto buono
245 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Had not been to yard for a while and…
Had not been to yard for a while and delighted to see how it has been reorganised. The lads were extremely helpful and I was soon sorted and on my way. Good old fashioned service with a smile and efficient.
25 gennaio 2022
Risposta di Bradfords - Taunton BBS
Hi Jack,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us and our branch team in Taunton.
We hope to see you again soon!
Kind Regards,
Charlotte
Very good service and helpfull by Paul…
Very good service and helpfull by Paul at Taunton branch
28 dicembre 2021
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Helpful delivery driver great…
Helpful delivery driver great communication arrived on time. Yet to test the product itself but pleased with the service.
11 novembre 2021
Risposta di Bradfords - Taunton BBS
Hi kenny,
Thank you for taking the time to leave us a review.
I am really pleased to hear about your positive experience with our team at Taunton.
It is great to hear our team provided great communication and delivered when suitable for you.
If there is anything else that we can do for you please do email Ecommerce@bradfords.co.uk
We hope to see you again soon.
Kind Regards,
Megan
Very happy with my purchase
Very happy with my purchase, staff were very helpful and friendly. The delivery
driver was polite and helpful. Would most definitely recommend.
2 ottobre 2021
Risposta di Bradfords - Taunton BBS
Hi Rosemarie,
Thank you for taking the time to leave us a review.
I am pleased to hear about your positive experience with our Taunton branch .
It is great that our team were helpful and were able to provide a friendly delivery service.
We hope to see you again soon!
Many Thanks
Megan
Great delivery drivers and service.
10 settembre 2021
Risposta di Bradfords - Taunton BBS
Hi Simon,
Thank you for taking the time to leave us a review.
It is great to hear that our delivery driver at the Taunton branch provided a great service.
If we can do anything else please do email Ecommerce@bradfords.co.uk
We look forward to seeing you again soon!
Many Thanks
Megan
Slabs
Prompt delivery. Polite and helpful driver and office staff. Good quality product. Best price.
7 settembre 2021
Risposta di Bradfords - Taunton BBS
Hi Rosie,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon,
Kind Regards,
Charlotte
Great staff and efficient service
Great service from bradfords, i ordered two bulk bags of topsoil which as a public customer i had no experience of. The ordering process online was quick and easy and well priced. I had a call from the guy in the office who gave me some options for delivery and made it really easy. When the soil arrived. Rob the driver was very efficient and was a credit to the company. 10/10 will be using again.
3 settembre 2021
Non scritta su invito
Risposta di Bradfords - Taunton BBS
Dear Jack,
Thank you for taking the time to leave us a review.
I am happy to hear that your experience with our Taunton branch was a positive one and you found the process or ordering quick and easy.
I am also pleased to hear that you will be using us again, we look forward to seeing you again.
If you need anything else please email Ecommerce@bradfords.co.uk
Many Thanks
Megan
Outstanding company
Outstanding company, excellent products and prompt reliable deliveries 5 stars ✔
1 settembre 2021
Risposta di Bradfords - Taunton BBS
Dear Mr G,
Thank you for taking the time to leave us a review.
We are really pleased to hear about your experience with our Taunton West branch and the service that they provided.
We will pass these comments on to the branch.
We look forward to seeing you again.
Kind Regards Megan
Good price
Good price, and plenty of stock. Delivery time is great, which is a real bonus as needed items fast. Have used twice now in a week and will do again.
22 agosto 2021
Ordered parts on-line
Ordered parts on-line. Confirmation phone call from Bradfords gave date for delivery and the correct items arrived that day.
5 agosto 2021
A pleasure to deal with
From ordering through to delivery. Easy to deal with friendly and helpful. I wish I had used them before.
The staff couldn't do any better a pleasure to deal with
26 luglio 2021
I ordered online which was easy
I ordered online which was easy, was given a delivery date which was met and the driver was first rate. He offloaded bulk bags to exactly where I asked and I was in awe of his skill with the crane. No more to say, well pleased.
9 giugno 2021
Maybe don't sell items you've already sold...
Ordered and paid for click and collect for two bags of mortar, rang on the Thursday to check they were in so I could pick them up on the Friday, which was confirmed. Got there and they'd sold the last two the day before. The cashier was apologetic and processed a refund quickly but overall it's terrible service, won't use them again.
2 giugno 2021
Risposta di Bradfords - Taunton BBS
Dear Ian,
Thank you for taking the time to leave us a review.
I am saddened to see that the products you had ordered and paid for were unavailable on collection and I apologise greatly for this and for any inconvenience this may have caused you. I am pleased that our branch staff were apologetic and processed your refund quickly but this is certainly not the experience we hope for our customers to have.
I will certainly look into how this happened and how we can prevent this from happening again in the future.
Apologies again.
Kind Regards,
Charlotte
Very helpfull
13 maggio 2021
Communication has been poor
Communication has been poor - no acknowledgment of email queries. Phones are not picked up.
Advice on a product not being available for home delivery was sent to a group of customers (so I have all their email addresses as they have mine) - this is not 'good' practice.
Still waiting to see if the remainder of my order every turns up...no indication of when that might be.
Sadly, order did not turn up on the scheduled day. However, order arrived this morning - a lovely driver who was very helpful.
9 maggio 2021
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am saddened to hear of the poor experience you have had with us and I apologise greatly for this and for any inconvenience caused.
I am of the understanding that the unavailable product has now been refunded and that the remaining products on the order were delivered to you yesterday.
If this is not the case or you would like to discuss this further, please email me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Long wait for delivery
Long wait for delivery and then it didn’t turn up till the following day. A phone call to tell us it was held up would have been useful to save us hanging around all day. The sand is great but the aggregate has too many oversized pieces for the job.
21 aprile 2021
The order itself and products were…poor service
The order itself and products were perfect but the service was poor.
Staff member basically pointed to a pile of slabs and said “over there”.
I had only ordered four grey ones but I had to collect them from the stacks myself.
On carrying them to my vehicle and loading them I slit my finger on a rough piece of cement on the slab, I obviously didn’t think I would need safety gloves as I wrongly assumed that I may be assisted to carry them to my car.
8 aprile 2021
Risposta di Bradfords - Taunton BBS
Dear Samantha,
Thank you for taking the time to leave us a review.
We highly value all feedback that we receive.
I am saddened to hear of the poor experience you have had in one of our branches when collecting an order.
This is not the experience or the service we like to provide our customers and I apologise greatly that this has happened to you.
I will pass your feedback on to branch management to investigate this further and to prevent this from happening again.
If you have any further issues, please contact me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Still waiting for a late delivery
Still waiting for a late delivery. Bit ridiculus asking for a review.
28 marzo 2021
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I apologise that you are still waiting for your delivery.
I have spoken to the branch who have advised that this was delayed due to a stock issue and that they have previously contacted you to advise that delivery will be made, today, Thursday the 1st of April.
I apologise for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.