The staff at Taunton were brilliant, the lady I spoke with on the phone was helpful in rearranging our delivery and the delivery guy was really friendly and put the gravel exactly where we wanted it.... Leggi di più
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Scopri cosa dicono le persone
Ordered sand and cement online. Both products were priced competitively and the same as we had used before so good consistency. Checked delivery with the local branch and they confirmed the delivery w... Leggi di più
L'azienda ha risposto
Ordering was simple and price was great compared to others but still 30% up on two years ago (thanks Tory mismanagement of the economy). Delivery driver was a star. Reversed through a narrow gate, neg... Leggi di più
L'azienda ha risposto
I ordered 6 fence panels on Sunday and knew they wouldn't be delivered until at least Wednesday. I was informed that there was a delivery issue and they would deliver ASAP. Friday the driver was very... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Scritti dall'azienda
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Informazioni di contatto
Wellington New Road, TA1 5LU, Taunton, Somerset, Regno Unito
- 01823 254666
4,1
Molto buono
239 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Thorough customer support
Thorough customer support. I changed my mind after delivery, which was hassle free & dealt with very quickly - special thanks to Chris.
Decent product quality.
Small niggle, delivery comms on day of delivery - no AM/PM pre notification, received text giving approx. 1hr notice of delivery window.
11 luglio 2022
Risposta di Bradfords - Taunton BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
We appreciate your feedback
We hope to see you again soon.
Kind Regards,
Lorna
Original delivery date was cancelled at…
Original delivery date was cancelled at short notice, and new date given. Arrived early in morning as requested and dropped exactly where required. Could not fault the service.
7 luglio 2022
Risposta di Bradfords - Taunton BBS
Hi Davie,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Ordered several times with Bradfords
Ordered several times with Bradfords, prices always competitive and quality has always been good, my reduced score comes due to delivery times. I think the best I have managed was 7 days but normally longer than that even though they advertise for next day delivery. Would have been 5 if they delivered on time
6 luglio 2022
Risposta di Bradfords - Taunton BBS
Hi Barry
Thank you for taking the time to leave us a review.
I would like to thank you for your feedback on our delivery timescales of your orders placed with Bradfords.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Katie
Good efficient service and advice…
Good efficient service and advice friendly and helpful staff
6 luglio 2022
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us I will pass this on to the branch !
We hope to see you again soon.
Kind Regards,
Katie
I ordered and paid for fencing
I ordered and paid for fencing, posts and post crete , never had any delivery of them , customer help was poor and eventually waited 5/6 weeks before asking my money back, very disappointed
27 maggio 2022
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Brilliant Bradfords
Bought 2 tonne of top soil at a great price, very helpful advice over the phone regarding delivery. Delivered next day and Dale the driver managed to get the 18t lorry around our tight bend in the road. (First driver to do so). Will recommend Bradfords in Worcester as never had anything but good service and prices.
27 aprile 2022
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
I will pass this on to our branch team in Worcester as I am sure they'd like to know that their efforts have not gone unnoticed.
We hope to see you again soon.
Kind Regards,
Charlotte
Couldn't be better
My order was placed and acknowledged. I received a phone call advising me when delivery was expected but that was not convenient as I would not be at home then, so an alternative was agreed and that was met.. The driver was courteous, charming and helpful.
An exemplar to all delivery personnel in understanding customer relations.
WELL DONE !
27 aprile 2022
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great service
25 aprile 2022
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
After giving 4 stars a few weeks ago
After giving 4 stars a few weeks ago, mainly because the driver was helpful. They dropped a star because of the lack of communication from Taunton branch. I'm still waiting for my second order of goods to arrive after I chased them up and was told to expect them a few days later . No goods no communication from the TAUNTON branch what so ever. Seems to me that there needs be some personal changes at your logistics department. I await some explanation from Bradford management
11 aprile 2022
Non scritta su invito
Risposta di Bradfords - Taunton BBS
Hi Richard,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication from our branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Lorna
Broken online promise
Ordered online… Delivery said 1to 2 days,
I cancelled when they asked me to wait 6 days…. and I’m still waiting for the refund to hit my account
11 aprile 2022
Risposta di Bradfords - Taunton BBS
Hi Richard,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to long delays sourcing the product for you.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, to see what caused this to happen.
Kind Regards,
Lorna
All good got a call to arrange delivery…
All good got a call to arrange delivery all when well thanks
28 marzo 2022
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Charlotte
Brilliant service
6 marzo 2022
Risposta di Bradfords - Taunton BBS
Hi Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Bradfords are very helpful.
Bradfords are very helpful.
The website is easy to use & to order. The staff at the local depot (Taunton) are extremely helpful with arranging delivery and have set it up for when we requested, Paul is very helpful.
2 marzo 2022
Risposta di Bradfords - Taunton BBS
Hi Patrick,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and in particular with Paul.
We hope to see you again soon.
Kind Regards,
Charlotte
Placed a web order on Friday expecting…
Placed a web order on Friday expecting delivery Monday or Tuesday. My order got lost but payment went through. After 3 times of driving out there and numerous phone calls my order was finally found but won’t be delivered till next Tuesday. I won’t be ordering on line again.
24 febbraio 2022
Risposta di Bradfords - Taunton BBS
Hi Colin,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to a system error and the delay in resolving this issue.
I apologise greatly or this and for any inconvenience this caused you.
Kind Regards,
Charlotte
Poor service
Thanks for your response I had to collect the parcel from a shop with no parking to collect the parcel as DPD could not be bothered to deliver. I did call your office but by the time I got a response about the parcel (2 days) I had collected the part .Four times the delivery has failed to be delivered emailed Bradford's no response called the office and was put on hold for ages gave up in the end will ask for a refund. The local branch are ok but your online service is terrible.
31 gennaio 2022
Risposta di Bradfords - Taunton BBS
Hi Rob,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us and I apologise greatly for this and for any inconvenience this may have caused you.
Having looked into this I can see that there was an issue with our supplier for the product you had purchased.
I believe that this order has since been cancelled and that you have been refunded.
If this is not the case or you wish to discus your experience further, please contact me at ecommerce@bradfords.co.uk
I apologise again for this poor experience.
Kind Regards,
Charlotte
Kind Regards,
Charlotte
Risposta di Bradfords - Taunton BBS
Hi Terry,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Had not been to yard for a while and…
Had not been to yard for a while and delighted to see how it has been reorganised. The lads were extremely helpful and I was soon sorted and on my way. Good old fashioned service with a smile and efficient.
25 gennaio 2022
Risposta di Bradfords - Taunton BBS
Hi Jack,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us and our branch team in Taunton.
We hope to see you again soon!
Kind Regards,
Charlotte
Very good service and helpfull by Paul…
Very good service and helpfull by Paul at Taunton branch
28 dicembre 2021
Risposta di Bradfords - Taunton BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Helpful delivery driver great…
Helpful delivery driver great communication arrived on time. Yet to test the product itself but pleased with the service.
11 novembre 2021
Risposta di Bradfords - Taunton BBS
Hi kenny,
Thank you for taking the time to leave us a review.
I am really pleased to hear about your positive experience with our team at Taunton.
It is great to hear our team provided great communication and delivered when suitable for you.
If there is anything else that we can do for you please do email Ecommerce@bradfords.co.uk
We hope to see you again soon.
Kind Regards,
Megan
Very happy with my purchase
Very happy with my purchase, staff were very helpful and friendly. The delivery
driver was polite and helpful. Would most definitely recommend.
2 ottobre 2021
Risposta di Bradfords - Taunton BBS
Hi Rosemarie,
Thank you for taking the time to leave us a review.
I am pleased to hear about your positive experience with our Taunton branch .
It is great that our team were helpful and were able to provide a friendly delivery service.
We hope to see you again soon!
Many Thanks
Megan
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